Complaints

• Initial Complaint

  08/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ON JUNE 9, 2022 I PURCHASE TWO AIR CONDITION UNIT FOR $17,300 FOR MY HOME ONE WAS A 5 TON AND ONE WAS A 2.5 TON UNIT FOR MY HOME AND WHEN THE TECHNICIAN FINISH I TOLD CHRISTIAN THE AIR FLOW IN THE MAIN BEDROOM WAS NOT GETTING COOL HE SAID GIVE IT A DAY ARE TWO I REPEATED THAT IT DO NOT TAKE ONE TO TWO DAYS FOR A ROOM TO COOL OFF, ON JUNE 10, 2022 THE NEW 5 TON UNIT WENT OUT AND STOP WORKING AND THE COMPANY CAME OUT MONDAY JUNE 13, 2022 TO FIX IT I TOLD THE TECHINICAN AGAIN ABOUT THE MAIN BEDROOM IS NOT COOLING AT ALL AND THE TECHNICIAN SAID THAT HE WOULD TELL ******** ******** THE OWNER AND SHE WOULD HAVE TO SCHEDULE FOR SOMEONE TO COME OUT TO CHECK IT OUT BECAUSE SHE HAD HIM ON ANOTHER CALL OUT FOR SERVICE THAT DAY SO I CALL AGAIN AND THEN ******** ******** CAME TO THE PHONE AND I EXPLAIN TO HER WHAT WAS GOING ON WITH THE AIR IN THE MAIN BEDROOM, SO ON JUNE 30, 2022 ******** ******** CAME OUT AND SAID THAT YES THE AIR IS NOT COOLING IN THE MAIN BEDROOM AND NOT TO WORRY BECAUSE HE WOULD FIX IT, I WAITED AND WAITED FOR THE COMPANY TO REACH BACK OUT TO ME BUT NO ONE DID NOW IT'S AUGUST 13, 2022 MY CEILING IS LEAKING NOW ALSO I CALL ******** ******** ON AUGUST 13. 2022 TO LET HER KNOW NOW I HAVE A LEAKING CEILING IN THE KITCHEN, AND ******** ******** CAME OUT TO CHECK THE 5 TON UNIT AND THE MAIN BEDROOM AND NICHOLAS TRY TO FIX THE AIR FLOW IN THE MAIN BEDROOM BUT THERE IS NO RESULT AND NOW MY CEILING IS FALLING DOWN DUE TO THE NEW 5 TON UNIT WAS NOT PROPER INSTALL THE DRAINAGE OF THE WATER WAS LEAKING IN MY ATTIC NICHOLAS SAID HE IS NOT RESPONSIBLE FOR IT AND TRY TO SAY I HAD PLUMBING PROBLEM SO I HAD A PLUMBER COME OUT ON WEDNESDAY 8-17-2022 AT THE SAME TIME THAT NICHOLAS CAME AND THE PLUMBER SAID THAT THERE WAS NO PLUMBING PROBLEM THAT IT WAS THE 5 TON UNIT DRAINAGE THAT CREATE THE WATER LEAKING THAT CAUSE THE DAMAGE TO MY CEILING WHICH NOW IS FALLING DOWN AND FIRE AND ICE HEATING AND AIR LLC IS TOTAL RESPONSIBE FOR THIS

  Business response

  09/06/2022

  This is an unfortunate and uncontrollable issue due to a back up in the water line. In response to Ms. ********* request for resolution, we hired James Travis with Serenity Renovations who tried to contact Ms. ******** by phone and text on August 19th. She has not as of yet replied to us or the contractor.
  

   

  Customer response

  09/06/2022

  
  Complaint: 17739498
  
  I am rejecting this response because: I DID NOT GET ANY RESPONES FROM FIRE AND ICE HEATING & AIR, LLC  COMPANY ABOUT FIXING MY CEILING IN MY KITCHEN AND FIXING THE AIR FLOW IN MY MAIN BEDROOM AND AGAIN I PAID $17,300 (SEVENTEEN THOUSAND THREE HUNDRED DOLLAR) FOR WHAT? TO HAVE THE PROBLEMS THAT FIRE AND ICE AND HEATING & AIR, LLC HAVE CREATED IN MY HOME AND NO I DID NOT HAVE A LICENSE CONTACTOR CALL ME. 

  Sincerely,

  
  ******* ********

  Business response

  09/07/2022

  On August 19 @836 am I (******** ********) called Ms ******* she did not answer. So I text her and asked her to answer the phone& also let her know a contractor would be calling her to take care of the ceiling.

   

  In August 19 @850 am Serenity Renovation contacted her via phone call and text.  Attached is the text message to Ms. ******* with No response to either.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩