Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have a savings account at this bank that went into a dormant status which resulted in my losing online banking access, so I called the bank to try to regain access to my online banking, and the bank put me on hold for 20 minutes and then hung up on me without ever talking to me, so I called the bank ack asking them to remove the dormant status on my account and let me access my account online, and this time I spoke to a bank manager named Dana who verified my identity and then told me I'd have access to my online banking again in a few minutes, but I still didn't have online access after more than an hour, so I called the bank back later in the day asking them to remove the dormant status and give me back my online banking access, and nobody was able to help me during that call but someone at the bank said someone would call me back to help, but nobody ever called me back, and now the bank is charging my account for being in a dormant status, which resulted in my balance on the account going below $200, and then the bank also charged me $15.00 for having too low a balance in my account according to a paper statement they sent me, which is unfair to me, because the reason the balance was so low was that the bank wouldn't do their job my moving my account out of that dormant status like they said they would, so the bank needs to credit my account for the $25.00 total that they charged my account for either being dormant or for having too low a balance, and they also need to give me back my online access, if they want to act in a professional way, instead of abusing me the way they've been doing.
Business response
01/27/2025
Good Evening,
Please see the attached response from Investar Bank.
Please let me know if you have any questions.
Sincerely,
**** ****** ************ ****** ************ ****
Customer response
01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22817728, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.