Complaints

• Initial Complaint

  10/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a dinette set dryer and ac I returned the dinette set and dryer to the company. As far as the ac the manager *** I spoke to was supposed to work out payments with me so I could catch up on my payments with the ac. The next phone call I get from her is threats to call the cops I told her numerous times to come pick up the ac I was done with her threatening me . On October 12 I get a text saying I have a warrant because she filed charges even though we had spoke and made an arrangement for them to pick the ac up on the Monday the 14th note the judge hadn’t signed off on the warrant on this time so it was not active yet. We’ll on the 14 of October they picked up the ac. I have video if them picking it up along with the video I have their truck in it. Showing affordable picked it up. They said they would call and have the charges dropped because they received their item back. They did not do so on the 15th of October that afternoon the judge signed the warrant. Mind you they already had their item back they could have stopped it but they did not. There should have never been a warrant issued by a judge . At the time the judge signed it I had nothing of affordables it was done and over with and my contract cancelled . This has caused my mental stability to go way down. This has caused pain in so many ways unimaginable I have no police record never been arrested before never been in jail . I want this matter taken care of. Affordable can drop the charges .

  Business response

  11/20/2024

  This customer opened three rental agreements that have the option to pay in advance of use or return. She did not make the payments as agreed and refused to return the items which is illegal. She and her husband were abusive to our manager on the phone and refused to abide by the terms of the agreement. In good faith the manager let her know that if she didn't return the items she would have to proceed legally and she responded that she wasn't giving it back and "do what you gotta do". At the point legal proceedings are started we can't stop them, she has to go to court and answer. Yes we have recovered our merchandise since then but she still has to go to court to answer, and the fact that she returned the merchandise will help her.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the second time affordable has pulled money out me and my fiancee's account without our permission. On July 3rd they pulled out 213.79 for a bed set that i told them to come and get that i didnt want anymore but i would keep the tv and they wouldn't come get so i went into the store and complained till they refunded the money back and i told them do not pull money out my account again cause i never gave them permission to do that. I told them when i opened the account that i would come and pay everything myself. Then yesterday the 19th of July again they pulled 130.70 out my account without my permission and put me into overdraft. Now im negative $91 and some change. Another thing last month when i paid on my tv the note was 102.51 which is due on the 15th of every month this month on the 16th they sent me a text saying it was 127.70 what going on here. I have never all the years i been dealing with them went through this until now and im very unsatisfied with this company.

  Business response

  08/02/2022

  Business Response /* (1000, 7, 2022/07/29) */ Contact Name and Title: **** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@affordablerto.*** The customer was contacted on 7-29 the day we received this notice.the customers account was credited the $130.70 that was drawn out by mistake. we also gave the customer a further credit for 130.70 for any inconvenience we may have caused. Upon contacting the customer with these measures to correct the issue she was very pleased. steps have been corrected in my system so that this will not happen again.We take full responsibility for this error. Consumer Response /* (2000, 9, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response cause they were willing to make it right. They said i will get a refund of the amount they took out the second time of 130.70 making last month free. Hopefully i will not go down this road again. Thanks Affordable for making it right.

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