Complaints

• Initial Complaint

  11/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company collected co payment and insurance payment then without notice sent additional funds needed to a collection agency. I contacted the billing department and they sent the bills to an email that didn’t belong to me. Payment due was $40 more then if I paid through the collection agency

  Business response

  01/16/2025

  Patient's responsibility for services dates 11/28/23 and 05/16/24 is $317.90.  Patient paid $125 towards his deductible directly to the clinic and issued payment to *** totaling $154.90. Collection agency was utilized as an extension of our billing department.  Outstanding balance was not reported to credit agency.  Patient may remit outstanding balance to Premier or ***.

  Customer response

  01/17/2025

  
  Complaint: 22520961
  
  I am rejecting this response because:due diligence was not done by the health care provider to ensure notice of additional payment before remitting to the collection agency, additionally the deductible is to cover any patient cost typically at time of visit and additional cost not covered by the deductible should be clearly covered with the patient before services are rendered. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have inaccurate items on my credit report that I disputed and I never got the results within 30 day. This account is reported without valid evidence. LAKE AFTER HOURS CXXXXXXXXXXXXX**** $65.00

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/06/22) */ We would be happy to explain this charge. Please contact us at X-XXX-XXX-XXXX

• Initial Complaint

  03/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a bill for a visit that my daughter had to urgent care clinic said claim denied because deductible not paid. I knew this was incorrect as the policy covers everything but a 10 dollar copay with no deductible. I confirmed with BCBS that it had been paid. The company stated all I had to do was produce EOB showing this. I faxed it and then got another bill several weeks later. I then personally brought EOB to business office on Jefferson Highway and discussed with someone there. I got another bill several weeks later. I spoke with company and then emailed EOB. Ashlyn Bridges confirmed receipt of EOB by email on 12/15/2021 and stated her supervisor was investigating as to why it was not processed correctly. I received another bill today over three months later. I would like you to resolve my personal issue, but I am also placing this complaint because I have to question whether this is intentional double billing at this point. I particularly wonder about the first later stating BCBS denied it based on a reason that never existed. There is NO record of them ever issuing a denial.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/31) */ Unfortunately this was an error on the payers part. We are working with the payer to get this issue resolved. We have spoken to this patient and moved the balance from her responsibility. Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has spoken to me our contacted me recently. A direct email to me stating that this is not my responsibility or that this specific bill has been cleared is requested. At this point, I am concerned this will show up on a credit report sometime later given repeated attempts to resolve. I got the answer they gave above 12/15/21 and still received a bill this last week, over three months later. I would request some simple documentation be sent *************@gmail.com. Business Response /* (4000, 9, 2022/04/07) */ A zero balance statement has been sent. Thank you Consumer Response /* (3000, 15, 2022/04/20) */ I have still not received information they stated they sent! ( documentation requested stating zero responsibility). I did not respond immediately to give more time as they did not clarify whether mailed or emailed in case it was sent by mail. Nothing by mail at this point and nothing sent to specific email address I requested . Business Response /* (4000, 17, 2022/04/22) */ The original response was sent via mail. An email with the requested information has been sent as pf 4/22/22 Consumer Response /* (3000, 20, 2022/04/23) */ I spoke with ***** ***** on 4/22. I told her that information requested was not received. She stated she would email it to me. The statement I received is a completely different visit date from 12/2021 that was processed correctly. I have still not received any documentation regarding the visit in question from August, 2021 for which I have continued to receive bills repeatedly that is referenced in the documents attached to this claim. I informed her of such and am waiting for a reply.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩