Reviews

DONT USE THIS DEALERSHIP - They admitted to Not being able to repair our vehicles, after 4-5 visits over 6 months and a cost of $4,500...due to a Factory Defect and refused to refund us for the repairs. AC still not working and leaking into vehicle causing damage.

The following is a summary of my survey that was submitted to Mercedes Benz of Covington on February 14, regarding my service appointment February 6, 2023. To this date (February 20), I await a reply. Today is now March 14 and still no reply from **** or MBUSA. I spoke with MBUSA customer service on March 10 who said he would escalate my issue to the **** general manager. What a horrible experience! My appointment included: oil change, tire rotation, and brake recall. I arrived at 10:07am & did not leave until 4:47pm. That's an entire work day & completely unacceptable. At departing my *** Wheel Sensor Light on (which was not on when I arrived). I was told by the service advisor that the tech said it was on when I arrived. I disputed the LIE. She then came back and said it came on during the wash service. What a pack of lies...which was it???....when I arrived or the wash service? They tried to ******* me out of $900. I knew there was not an issue with my wheel sensor. She said the sensor was corroded. I asked to see it. Said she'd take a picture of it. I watched through the service window, no picture was taken. She brought me a sensor that had ZERO corrosion on it!! I asked where is the corrosion, and she said it's in the piece on the wheel. If that's the case, there would have been SOME on the sensor. Further, I was charged $185+ tax for an item that is $91. I further know that it was a lie, because if the *** light was on when I arrived why was that not written up in my multipoint inspection. The service manager says that he told them to disable the sensor so the light would go off. Further, I believe that this dealership runs scams because during my last service visit, I was told that there was an oil leak and that I could have it repaired when I came back in September (2022) for my B service. I didn't return in September. I returned today in February (2023) and nothing regarding an oil leak was mentioned during the 21 point inspection.