Complaints

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2014 used ******* Tucson suv from Northshore of Toyota in *********. I purchased this car on November 5th,2021. After, two weeks of purchasing this car I was back at the dealerships because I was having a oil leak or burning it . I had to add two quarts of oil to my car just after purchasing it . . Once I arrived they didnt look under my hood or anything just gave me a paper a invoice on everything they did too my car . On January 21st ***** my car broke down on the interstate headed to *********** suddenly I thought I had ran out of gas but that wasnt the problem I had to add oil again after I just had a oil change from 5 min oil change two weeks before . And all of sudden my car was ticking like before when I had to add oil . I have a power train warranty on my car . I had to get my car towed from the interstate to Toyota and two days later after brought to dealership they made me tow it again and I had to bring it to ******* of *********. Now , since my car have been at ******* it have not been getting work on and I have my warranty. Its been there two months sitting . Im out a car and need answers Toyota not trying to help me only ******* and I didnt buy my car from them nor have warranty with them . They want me to come out of pocket for a rental or loaner and all of that should be cover with my warranty. As well as coming out pocket for motor . I feel like this purchased was limited. Also when 5min oil change did my car and gave me receipts they told me it had a recall on the car .

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