Complaints

• Initial Complaint

  08/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am writing to make a complaint about a camera security independent owner (as he called himself). His name is ***************************. He is affiliated with Black Boxx Audio & Security, LLC. I hired him in April 2023. To put around my home security cameras and to put camera app on my phone. He brought the cameras and was supposedly set up cameras. Two days later, the cameras were offline, not working, and I tried to contact him. He told me an excuse that his dad was in an accident, and he will get back to me when he goes back to work. I tried to call and text him after a week. No response. As of August the 15th 2023, he still hasn't responded back to me. So, I tried to contact his helper, **********. He did. respond to my text. He tried to answer my questions but couldn't help me. My daughter called Mr. ******** on Wednesday, August the 15th, 2023 and he said that he will be finishing projects and he will call my mother by this weekend, no later than Tuesday. Today is Wednesday, August the 23rd, 2023. I still havent heard from him and didnt expect to hear from him. Both of my checks were cashed in the sum of $1800 and he did not comeback to make necessary adjustment on the system. We have been without cameras since April and now it is almost the end of August. His actions are unprofessional. I will not recommend him or his company to anyone. I refuse to let anyone be treated like he treated us. I am only reporting because he took our money and did not render any more service. I want this to be recorded so he will not take advantage of anyone else. I will appreciate any help that you can provide.*************************** ----cp------ ************ Ray --------cp-----------************ Thanking you in advance **************************

  Customer response

  09/14/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Black Boxx Audio & Security LLC regarding complaint ID ********.
  
  Regards,
  
  *******************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩