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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with Louisiana Recovery Services. I do not have a contract with Louisiana Recovery Services. They did not provide me with the original contract as requested.Customer response
07/15/2024
This is just to state that I sent a written letter to Louisiana Recovery some time ago asking for a signed contract stating that I had to pay them.
Business response
07/16/2024
I have cancelled and returned the account in question to the original creditor. This will be removed from customers credit report on our next credit reporting on 8/1/24. Please allow time for the credit reporting agencies to process our request for credit removal.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Following multiple conversations and offered documentation, this has been referred to my credit report.Customer response
05/31/2024
I have had communications with Louisiana Recovery. I have provided documentation and explained that I do not have any unresolved debt concerns. They refused to explain who was making the claim. Even then, I sent confirmation account details. Last conversation, they continued to make the same claim and I explained again that this should not be with them and asked that they have communication with the office. Then it was reported to my credit anyway. Additionally, I have emailed. This took a long search to even find an email as this was what I was asked to do on a call. i never received a response to the email. I do not know what else to do at this point. I have attached the email, copy of payment, and copy of most recent account activity.Business response
06/11/2024
We are a 3rd party collection agency. The original creditor (******* *********) placed this account with a date of service of 4/9/23. They show customer as a self-pay, non-member. The original balance from day one was 2248.58. The balance turned over on 8/25/23 for us to collect is 2148.58. ******* ********* reported that you made a payment of 50.00 on 4/17/24 and another 50.00 payment on 5/17/24. Your current balance is 2048.58. The receipt that you paid 1099.00 on 8/9/23 was ** *** **** ** ******* and not to ******* *********. You were transported to ******** LRS account #******. Client ref#********. We will cease communication with you going forward and I will report this debt as being disputed on customers credit record. Please allow all credit reporting agencies time to process our request for credit deletion.
Initial Complaint
05/31/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
LOUISIANA RECOVERY SERVICES INC **** **** ******** ****** ******** ** ********** ********** ** ********** ******** *************** 15 U.S. Code § 1692e - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between ***** **** ****** ******* notarized and sworn under penalty and perjury for LOUISIANA RECOVERY SERVICES INC ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I don’t believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing addressBusiness response
06/11/2024
We have done nothing wrong but have decided to cancel and return account(s) to the original creditor. Please allow time for all credit reporting agencies to process our request for credit removal.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21782225, and find that this resolution is satisfactory to me.
Sincerely,
***** **Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was contacted by this company for a debt my legally separated wife incurred at a dental office. I never went to the dentist.. my dental insurance is through the VA. I informed them of this. I now have a collections on my credit report for $365.00 for services my wife had! I have filed a complaint with the credit bureau and I’m asking that this be removed from my credit report. They are a predatory company and their methods are scrupulous. Unfair to the consumer.Business response
06/03/2024
I called the original creditor ********** ****** ******* on 5/30/24 and spoke with ********. She confirmed that the balance was still outstanding in the amount of $365.36. Her notes dated 7/3/23 state:
"Patients husband called and said that he received the certified letter and is confused because he has never been here before. I told him that the balance is for ******* and that we have been trying to get in touch with her but no response. He stated that she is out of the country with the military and that he will make monthly payments towards the balance. I told him how he can make payments online and he understood and said that he will get this taken care of. He paid $50.00 towards the balance today."
The date of service is 6/1/22. If Ashley has any legal paperwork showing that he was legally separated before this date, please send it to me and I will have the account removed from his credit record. In the meantime, I will report this debt to be disputed on customers credit record.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have been taking money out my account since October, and they just took out $53.50 and $58.63 and they have never done two payments in one month, and they are supposed to send us a email with zero balance of the account and they haven't yet, they're supposed to take my bank information out of their system and they haven't yet.Business response
03/26/2024
On 2/8/24, customers wife ******* called in and asked us to run payments on the 16th and 23rd of the same month. We emailed customer a paid receipt to ******* at email address **************************** on 3/22/24, which is before we received this complaint.Initial Complaint
03/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
LRS keep calling and harassing me regarding a hospital bill for my mother, however my mother passed away 07/09/2023 and I've sent them a copy of the death certificate for their file. I've told them my mother was responsible for her debt. I've asked them to stop calling me and I get a call from these people at least once a week. I'm trying to somewhat heal from my mother's death and they keep opening new wounds. I will file a harassment suit if these calls continue.Business response
03/20/2024
I have removed your phone number from the debt that we have with a service date of 5/4/22. Evidently your mother gave the original creditor your number at the time of service. You will not get any more calls regarding this debt. If by chance this client places future outstanding accounts from 5/4/22 up until customers death, we have no control and all you will have to do is let us know the situation and we would cease communication regarding those debts too. I am sorry for your loss.Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This is not my account, Im not reliable for debt with ********* ******* ******. I do not have a contract with Louisiana Recovery Systems. This negative item does not meet the FCA reporting requirements. I do not recognize why it is reporting please delete immediately.Business response
03/08/2024
I decided to cancel account due to the age of the account. Please allow 30 days for item to come off credit report.Customer response
03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21385977, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is not my debt!!! I do not have any account with Louisiana Recovery Services, Inc nor have I been contacted or received any documents ever saying saying that I owed this inaccurate debt.Business response
02/08/2024
We are a third-party collection agency. The original creditor is *** *********** *** ****** ******. Customer had services done at ********* ******* ********* ****** ** *******. This balance is for the anesthesia and is the balance after insurance paid. ($54.80). I will mark this account as being in dispute on customers credit record.Initial Complaint
01/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with WEST FELICIANA HOSPITA, I do not have a contract with LOUISIANA RECOVERY SVC, they did not provide me with the original contract as requested.Business response
01/12/2024
I HAVE CONFIRMED WITH THE ORIGINAL CREDITOR THAT CUSTOMERS BALANCE IS STILL OUTSTANDING. CUSTOMER DOES NOT HAVE TO HAVE A CONTRACT WITH LOUISIANA RECOVERY SERVICES DIRECTLY. WE ARE A THIRD-PARTY COLLECTION AGENCY. UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA), HEALTHCARE
PROVIDERS HAVE THE RIGHT TO USE AND DISCLOSE PHI ABOUT A PATIENT IN ORDER TO CARRY OUT THE TREATMENT, PAYMENT OR HEALTHCARE OPERATIONS (REFERRED TO AS TPO) OF SAID PROVIDER'S PRACTICE. THE ORIGINAL CREDITOR HAS EXECUTED A BUSINESS ASSOCIATE AGREEMENT WITH LOUISIANA RECOVERY SERVICES TO ASSIST THEM WITH COLLECTING ANY OUTSTANDING DEBTS. I HAVE MARKED THE DEBT AS BEING IN DISPUTE ON CUSTOMERS CREDIT RECORD.Customer response
01/12/2024
Complaint: 21121576
I am rejecting this response because:
Sincerely,
******** ****Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My credit record shows date of service as 30 November 2023 with a $17 balance. I have not received any correspondence in regard to an outstanding debt, including LRS or any other creditor. I called and left a message with no call back as I write this. I pay all accounts in a timely fashion. This needs to be resolved ASAPBusiness response
01/04/2024
This is a legitimate debt, but I will adjust it to zero since it is a small balance. This account will come off of your credit record before the end of this month. Out next credit reporting is on 1/15/24 and then you have to allow all crediting reporting agencies time to process our request for credit deletion.Customer response
01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21087416, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
26 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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