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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned a pair of shoes, and have tracking showing they were delivered to the golfballs.com store address. The merchant is refusing to refund the purchase because they "have not received the shoes".
Business response
10/18/2024
We have yet to get our hands on the returned order but are working with our **** representative in an attempt to locate it. It's possible that it was delivered to an incorrect mailbox. In the meantime, we have have fully refunded the customer's order and have communicated this to him.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered customized balls on Sept 8. They offered multiple dates for delivery- sept 11, 12, 19. I paid extra for ***** for Sept 12 so it came in time for my sons birthday- Sept 17. Package didn’t ship until Sept 16 and delivered Sept 18. The box of balls was thrown on ***** envelope- and came slightly damaged. Email to customer service- no responseBusiness response
09/19/2024
Hi ****,
Thank you for bringing this to our attention and please accept my sincere apologies for this experience. This is certainly not the level of service that we’re known for.
We are digging into what caused the delay in your shipment and delay in response to your emails. I’m confident that we can get this right for you going forward, if you'll allow us the opportunity.
Regarding your request for a refund, we'd be happy to take care of that for you due to the inconvenience.
Please let us know if there's anything else we can do for you,
Tanner *******
Golfballs.com Customer SupportCustomer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Amer *******Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased golfball from website. The purchase was stolen during transit and never recieved. Evidence of this theft was provided. Golfball refuses to replace items that were never recieved. Last response from Golfballs.com was for me to return the items and they would issue a refund. Cannot return something that I never recieved.Business response
06/17/2024
Mr. ******,
We are sincerely sorry to hear about your recent experience with your order from Golfballs.com. We understand how frustrating it must be to deal with a stolen package, especially when you were eagerly anticipating your new golf balls.
We empathize with the situation you are in. Package theft is an unfortunate issue that affects many customers, and we recognize the inconvenience it causes. While we strive to provide the best possible service and stand by our 100% Satisfaction Guarantee, stolen packages fall under circumstances that are beyond our control.
In such instances, we recommend that customers report the theft to their local authorities, as both our company and the courier have fulfilled our obligations by shipping the product. However, to assist our customers and alleviate the burden, we offer a replacement order at a discounted rate. This offer is intended to help you avoid bearing the full cost of a new order, even though the original shipment was lost due to theft.
We appreciate your understanding and patience as we work to find a resolution. Please feel free to reach out to us directly at 1-800-372-2557 if you have any further questions or need additional assistance. We value your business and are committed to ensuring your satisfaction.
Thank you for giving us the opportunity to address your concerns.
Warm regards,
***** ******
Director of Customer Service
Golfballs.comCustomer response
06/17/2024
Complaint: 21852111
I am rejecting this response because:If package theft is such a high risk (everyone knows it happens all the time) you should insure the packages against this. Whats worse it that my wife works from home. If the carrier you hired to deliver the package would have simply knocked on the door it could have been easily handed to a person. The carriers in a hurry throwing in on the porch and quickly snapping a photo causes a lot of the theft that is going on. 2: Again package theft happens all the time, the local police department do not even take reports regarding these issue any more. Solution: based on your email you know that package theft happens all the time. Insure the packages so that the deliver is gauranteed. I ordered from you and never recieved the items ordered. You and your carrier could have done things to prevent or protect from this.
Sincerely,
***** ******Initial Complaint
08/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Very disappointed. I purchased 3 dozen golf balls with a pre-printed line on them. Half of the balls have the line printed off center, which means I have to line up my putter off center on putts. It defeats the whole purpose of having a line. I called and left a voicemail for customer service, sent 3 emails to customer service and received no response. Very disappointed with the product and lack of customer service. I will not purchase golf balls through golfballs.com again.Customer response
08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20501835, and find that this resolution is satisfactory to me. I received a call from the customer service manager. He handled the situation really well and gave me a resolution I'm happy with. Please update this case to reflect that the business 100% resolved the problem. I appreciate their efforts.
Sincerely,
Jeff Smith
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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