Reviews

Criminal overbilling. We visited for urgent care. Their website promises that the maximum out of pocket, excluding certain services, is $200. We paid our $70 copay and waited 3 hours. When finally seen, our visit lasted only a few minutes. The doctor refused to provide us care and instead sent us to the emergency room. We begged for an xray and for her to have a look, but she said no. A few months later we received a bill for $642.66. I have called and complained at least 4 times now. BestMed says they have reviewed the claim through some form of Audit, and found nothing wrong with the charges. I continue to receive bills from them, but they never explain what I am being charged for except "Office outpatient visit NEW". BestMed is breaking the law by advertising a $200 maximum out of pocket bill and charging more than $400 over, and they are overbilling for a 5 minute visit where we were refused care. Their business practices need to be reviewed by the State AG and the DHHS.

I HAVE ATTEMPTED TO HELP MY SON RECEIVE A REFUND FOR A PAYMENT HE MADE FOR MONTHS NOW. I HAVE YET TO GET A RESPONSE. I HAVE TRIED THEIR OFFICE, THEIR ONLINE CONTACT US FORM MULTIPLE TIMES AND THEIR ONLINE CHAT SERVICE IN REGARDS TO PAYMENTS. I JUST KEEP GETTING TOLD IT IS BEING REVIEWED. HIS INSURANCE HAS ALREADY ADVISED US THAT WE SHOULD NOT HAVE PAID OR OWED ANYTHING IN OFFICE.

My experience with BestMed was absolutely awful. DO NOT GO TO A BEST MED CLINIC!!!I looked up their website and saw they handled simple fractures and stitches. I had injured my thumb and believed I likely needed treatment for a possible broken bone and probably stitches. So I scheduled an appointment. The Nurse Practitioner I saw was pleasant and told me she didn't really feel comfortable treating thumbs and referred me to the *** She specifically told me to contact the billing department in case they tried to bill me for a regular visit.So I left and went to the ** and was treated and sure enough, had a clean break and needed stitches. Nothing complicated. Later, after being billed $370.40 for the privilege of having my blood pressure checked and being told to go to the ** instead, I called and explained my situation. I'm nearly 1 year later at this point and they refuse to make any adjustments claiming they have every right to charge me this full amount. I've called over ********************************************************************************* the decision making process. At this point, I believe it they are committing fraud and that their website participates in false advertising. I've now filed a report with Oregon's Department of Justice in hopes of getting them shut down.

I went in with a synisis infection yet they misdiagnosed me and tried giving me a strep test along with a covid test. Then the doctor on the tela med system they have said I either have allergies or covid. That's a juristic difference I don't have any symptoms of covid besides conjustion. And I take allergy meds daily. After I didn't accept the diagnosis I went into the lobby for discharge papers. where the front desk people were giving misinformation about wait times to get other people to agree to the tela med system. When I was there they said it'd be a 3 hr wait with 9 people ahead of me, so they gave me the tela med option. A younger male was at the desk and they told him the same thing expect there were only 4 people ahead of the man. Yet his wait time was 4 to 5 hr estimated by the front desk lady, who promptly suggested the tela med option. ( please note this tela med option is really just facetiming doctor and getting misdiagnosed)

I went in to see if I had UTI, I was charged for a pregnant text, Im 60 years. Wow! I 0 stars for them !!

Over two hours of waiting and never got seen, even after registering online. The young lady working the front desk wasnt helpful at all and had no understanding of the Texas MedClinic website. This place has gone down hill.

**** are charging me for an out of network in a in network facility. **** never informed me that the dr was out of network, if I knew I wouldnt have seen that Dr. **** told me with a bill in the mail. Thats not cool. Just saying its against the law to do this.

Poor customer service. They deserve no star. Horrible. Will not be returning. Would not recommend.

Please see the review below I left a few places for ******************* in ************ ******. Never in my 40 years of life have I ever had an experience like my 13 year old daughter and I had today. This is unacceptable and unprofessional behavior for a medical office. What's the point of having an office if they aren't going to do anything except make things HARDER than what already is. They have no idea what some people are going thru, they could just tip someone off the edge. I hope someone can at least reach out to them, to let them know there IS accountability in this state. Thank you so much for all you do."This place is HORRIBLE. Staff are rude, and the doctor even worse. Wouldn't check out my daughter for a service they DO provide, because they thought their uneducated guess was the best option, before even hearing us out. Front desk lady grossly rude as soon as we walked in, nurse had an attitude and was unhelpful, doctor was the worst of all. She looked as if she just rolled out of bed, and came out in immediate defense mode and didn't even let us ask a question about what we were needing. The service they DID in fact provide, and turned us away to ER to pay $300 more because they wanted to play mean girls club trying to bully people away. DO NOT go here, it's a waste of time and these people are not professional whatsoever."

The staff is very polite and courteous. The facility is clean. However, expect to pay a lot for their services and surprise billing. I attended the clinic in ******, ** for abscess care. There were no x-rays or labs done. I was at the clinic for approximately fifteen minutes. I informed the nurse of what my issue was. They charged $1062.76 for the service. They sent me a non-itemized bill with my portion to be for $512. The bill just listed medical services. I requested an itemized bill that was not itemized. I was told the consultation alone was over $300. The consultation consisted of me informing the nurse of my issue. Probably less than a minute. I did contact their billing but they are not any help. I have yet to receive anything from them in writing. Unfortunately, their treatment proved worse than the issue and it ended up healing on it's own. However, the real disappointment was the care received and especially the amount they charged. I really regret going to this clinic and would really recommend going ****************.