Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
He charged us 75$ to a one time cut that he agreed upon, and has then came back twice without letting us know. Once on 6/13/2024 where I spoke to the owner himself where he called me names because "people who ask for one time cuts are sketchy" Even though he is the one who agreed to said terms. Told him to please don't come back. All was fine up until 7/26/24 where they came back and we proceeded to once again let them know we do not want this service. The employees left. Thought there was no problem up until just now where we received a invoice for 45$ of a service they didn't complete. Owner is super sketchy and tries to intemidate people who call him out.
Business response
07/31/2024
Good Afternoon
Sorry about this situation. I am the owner of the company and we take this matter very seriously. I want to personally apologise about this matter. After careful investigation I have tracked the matter back to a software issue with it not being removed from our routing software. The invoice has been removed and account reflects a zero dollar balance. Although it is expressed you have spoken to me directly I am showing no record of this and truly believe it was a previous manager that fielded the phone call. But besides this I hope we can rectify this situation do to the technological issues. As with any software there comes issues and although this is not an excuse, it is justified an apology. I'm sorry for any inconvenience and the account has been rectified and fixed. Once again I apologise for any inconvenience. Your account is zeroed out and has been closed.
**** ******
Knights Precision Cuts
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.