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Complaint Details
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Initial Complaint
11/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased used car, signed documents for extended warranty, car breaks down less than 30 days after purchase. File warranty claim, no warranty was filed by company. They attempted to make it right by repairing the car, however no repairs were done, car is still broken and they refuse to assist me with any help.
Business response
12/16/2024
We did reach out to the customer and currently have it being inspected for the issue. From there we will work to try and resolve this.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday 03-09-2024 at 2:30PM I brought my 2022 Hyundai Sonata to Sterling Hyundai where my vehicle was purchased to have the tires changed. After the service was complete and the wheels were cleaned. I noticed all 4 wheels have scratches and gouges on them. I called the dealership on Monday 03-11-2024 to explain to them what’s going on and that I would like my wheels replaced since they decided to scratch them. They are unwilling to replace my wheels and only want to “repair” them. I do not want my wheels repaired as they were in brand new *** factory spec when brought to them. The service manager said that they can’t do anything further about it. They have also done other things to my vehicle while servicing in the past. They left the subframe on my vehicle loose after replacing the transmission. There were missing bolts also which could have caused an accident if the subframe would have fell. They seem to not care about their customers or customers vehicles at all or the work they do on vehicles. Management is a complete joke. They have certainly lost a customer who purchased and has always serviced their vehicle at Sterling Hyundai'sBusiness response
04/15/2024
Based on the pictures that we have seen, we are prepared to offer to repair the rims but not replace them. Please let me know if you have any questions.
**** *******
Asst. General Manager
Sterling Automotive Group, Inc.
Cell*************
Customer response
04/22/2024
Better Business Bureau:
I would accept the repair if they can provide some oil changes and tire rotations. I would also need a vehicle to drive while mine would be getting repaired. Also who would be repairing my wheels?
Business response
04/22/2024
we are willing to offer 2 oil changes and 2 tire rotations free of charge and that would be expire if not used by 4.22.25
The company we use is Precision Rim Repair of LA. The owner is ***** ******* and he does just about all of our rim repairs on the used cars and customer work for the whole Sterling group.
Yes we can provide a loaner for when the work is performed. ***** is going to be at our shop a good bit this week so let us know and we can get it scheduled in.
**** *******
Asst. General Manager
Sterling Automotive Group, Inc.
Cell*************
Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Well my 2008 Hyundai Santa FE was under recall, and I had to make an appointment to take it to Sterling Hyundai on 11/24/23, took it their and we sat their for almost 4hrs, the only thing I found out that day was they had to order some parts, didn't know what the parts were for the guy said that they would give me a call or text me when the parts came in never heard from anyone, my sister had called talked to ***** ****** she is over service, she told my sister that the parts had been sitting their for 16 days, all they were waiting on was for me to bring in the vehicle and they were waiting on the alternator to come in. Ok on 12/27/23 I had my truck towed to the dealership and all they said was that the battery was put in wrong and all they had to do was put it in right and tighten it up, and that I was good to go, and I asked was it gonna be safe for me to drive the vehicle home and he said yes, before I got off the lot the car act like it wanted to cut off, but it didn't at that time, but a few days later it started acting up again, I had to keep getting jump start, ok finally the so called parts came in so I drove it back their on 12/27/23 and they were finished do fast I was speechless. So just Sunday on 12/21/24 I thought that I was about to get in my truck and go straight home but I was in for a huge surprise, my truck would not start up at all, and I was like I have a brand new battery and the people at the dealership was suppose to have fixed it. One of the battery cables was completely broke from the battery my church family stated that it could be the alternator so one of my church member went and got some plyers and had to put the cable back in place for me to be able to start my truck and they stated to go straight home, I drove out the parking lot and the car just completely killed on me again so between me and my friend we took turns getting out the truck use the plyers we done this a good 17 to 20 times it took us at least an hour to get home.Business response
02/21/2024
I was in contact with the sister. She is the only one who called regarding the vehicle. When she initially called, she was concerned about parts that had not arrived. The recall on this vehicle is for a valve cover gasket leak that can potentially cause an oil leak on the alternator. I explained to her sister that the valve cover gasket had arrived, but not the kit that needed to be added to the valve cover to protect the alternator. At the time of ordering, and the time of replacement the alternator was charging. Hyundai does not allow us to replace the alternator if it is charging. We have to provide photos of the alternator charging to Hyundai so I can provide those if I need.
For the customers won't start concern, the customer had a battery replaced at another facility. I don't want to assume they broke it on install, but when the customer came by to see if the recall was causing it not to start, we advised the customer of her terminal issue. No work was performed at that time for the customer. We have two repair orders for this customer: one for ordering the recall parts, and the second for replacing the valve cover and t-joint. Work was completed on 12/27/23 on RO 889695 at mileage 203,281. We also have photos showing the terminal damaged prior that are uploaded to STUI.
If there is anything else I can help with, give me a call.
Thanks!
****** ******
Sterling Hyundai
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/27/23 I purchased a 2017 Hyundai Sonata at Sterling Hyundai in Oct. 2017.. These vehicles are usually reasonably priced and dependable. My vehicle is now approximately 6 years old and is supposedly under warranty (10 yrs or 100,000mi) for the powertrain (motor and transmission). The problem is this engine is consuming 1 to 1 1/2 qts of oil in less than 1000 miles. Attempts to resolve this matter has only ended with a free oil change The dealership continues to document and take pictures of (?). ***** *************** tells me that all that is needed to repair my vehicle is to have the dealership submit a Repair Assistance Request. It is really simple in that I want my auto repaired. I would pay thew costs but why should I do so if the will not warranty their work.Business response
11/21/2023
In reference to the oil consumption concern, there is a process required by manufacturers to first confirm the reported issue and then to determine the repair required for resolution. We have been in contact with Hyundai Motors and our customer in order to resolve the issue.
We are actively working to resolve this issue.
Troy *****
Sterling Automotive Group
************
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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