Complaints

• Initial Complaint

  11/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the complaint I sent to Delta World: My wife and I visited *********** the week of 10/05/24 to celebrate our sons birthday. When driving there, I hit something and punched a hole in my tire. We took my truck to your store on *************** and left it. Mr. ********* called me to inform me that the tire could not be fixed. So he sold me a new tire total cost out the door was $345.92. I told him I wanted the tire to bring back and he put in my truck.We live in rural ************** and last week I had to drive to town and stopped at my tire store and ask my guy if the tire could have been fixed. He said yes and it would take a plug patch and he would fix it.We were out of town and on a Saturday. This man took advantage of us that is plain to understand now. He was reluctant to let me take the tire with me and now I understand.I have contacted the BBB on this matter. You hear stories of companies doing this to out of town people.I have spread the word about your store and company, especially to my many friends there and other cities.Your work order #***** Invoice # *********

  Business response

  12/03/2024

  Concerns: "This is the complaint I sent to Delta World: My wife and I visited *********** the week of 10/05/24 to celebrate our sons birthday. When driving there, I hit something and punched a hole in my tire. We took my truck to your store on *************** and left it. Mr. ********* called me to inform me that the tire could not be fixed. So he sold me a new tire total cost out the door was $345.92. I told him I wanted the tire to bring back and he put in my truck. We live in rural ************** and last week I had to drive to town and stopped at my tire store and ask my guy if the tire could have been fixed. He said yes and it would take a plug patch and he would fix it. We were out of town and on a Saturday. This man took advantage of us that is plain to understand now. He was reluctant to let me take the tire with me and now I understand. I have contacted the BBB on this matter. You hear stories of companies doing this to out of town people. I have spread the word about your store and company, especially to my many friends there and other cities. Your work order #***** Invoice # *********."
  
  Desired Resolution by *** *******: Refund
  
  Response:
  We request the customer to identify the injury and verify that it is within the *** guidelines.
  
  

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/22/2023 Coolant Pipe Replacement Front and Rear Parts Delivered 08/02/2023 Notified by ***********/Manager of Damaged Fuel Line Mishap during Coolant Pipe Installation. Part ordered from Jaguar Land Rover *********** 08/11/2023 Returned Vehicle for Low Coolant 08/12/2023 Notified by ***********/Manager to Pickup Vehicle after Repair. Saturday. Given Coolant by Manager. Wrong type of Antifreeze (Yellow) Use DEXCOOL (Orange) 08/13/2023 Notified ***********/Manager of Low Coolant Level and Restricted Performance WARNING LIGHT. by phone. He offered to pick me up from the *********** 08/13/2023 AAA Roadside Towing Service on Sunday 08/15/2023 Notified by ***********/ Manager to Pick Up Vehicle again 08/15/2023 Returned the Vehicle again later that night. Restricted Performance again 08/18/2023 Notified to pick up the Vehicle again. Drove it 4 Blocks. Overheating Video. Smoking under the hood. Neighbor ***** gave me a ride home. 08/30/2023 Vehicle sits in Mall Parking Lot. Manager paid $130 for Towing to another shop.

  Customer response

  09/05/2023

  Greetings: Andrea 

  
  

  Subject: District Manager, *************************      Settlement Agreement for 2011 Range Rover

  
  

  **************** has been briefed on the Prior Verbal Agreement between ***********, Store Manager and myself made after August 18th. That agreement is now acknowledged by both sides. It states the following:

  
  

  1) Refund of approximately $1400.00

  2) Allocated $300.00 for the 6-7 weeks of Public Transit to and from work. 

  3) Towing Range Rover to ******************** 

  Auto Repair Shop in **********, *********. 

  NOTED: District Manager preferred Shop at Delta World Tire Expense. Recommend by him personally. Specialist Foreign Vehicles 

  
  

  Total Refundable Amount by Check $1700.00

  
  

  District Manger: ************************* ************

  
  

  Please call to confirm these details. 

  
  

  **************************************;

  Customer response

  09/06/2023

  (this is a copy of a message sent to the A.G's office by the consumer).

  Dear, *****************************, *********************** of *********

  
  

  In regards to your recent phone call today concerning my case with Delta World Tire ***** Sun Auto, District Manager, ************************* has reached out to me on numerous occasions. He has emailed me an agreement to resolve my issues at the ******, ********* auto shop location. Below is a copy of that email from ***************** 

  
  

  Since receiving this email from ****************, he has authorized the Manager, *********** to provide me a Rental Car over the Labor Day Weekend. I refused it. But I did accept an advance of $400 for Emergency Funds until the remaining balance of $1300.00 is mailed from the **************** to my home address. I will used these funds for an Uber or rental should an emergency arise. I will continue using Public Transit for work. My 2011 Range Rover Sport HSE is all I'm concerned about. I want my personal vehicle restored to its drivable condition without any notable damages from the Coolant Manifold Pipe and Thermostat repairs. 

  
  

  I approved the transport of my vehicle to ********************, located in **********, *********. I'm hoping to have my vehicle serviced and repaired within a few weeks. Please allow me to note that I am an experienced mechanic of 20 + years and an AutoZone employee of 17 years in the automotive industry. I would also like to add that I have owned numerous luxury and foreign vehicles which I have personally worked on from ************* and another Range Rover. My mechanic of choice is ***************************** Car Specialist, **********, *********, Owner *****, ************. They have worked on all of my vehicles and have known me for 15 years. 

  
  

  Thank you again for reaching out to me doing these difficult times, but **************** has helped restore my trust in his organization. Special thanks to **************, BBB office, too for her immediate follow up to this matter. I cant wait to ride again in my Range Rover. 

  
  

    

  
  

   

  
  

  ----- Forwarded Message -----

  From: ************************* <**********************************>

  To: ****************** <******************>

  Sent: Friday, September 1, 2023 at 05:48:23 PM CDT

  Subject: 2011 Land Rover Service issues

  
  

   

  Hello ****************. Thank you for allowing me to assist you in this matter.

   

  I would like to get your vehicle towed to *************************, located at *************************************************************. *****. Their phone number is *************.

  The owner ****** and his son **** will have your vehicle inspected.

  I have had a business relationship with them for over 10 years and I know that they will give us answers to the performance issues.

   

  With your approval, I will have your Land Rover towed to their location. Please let me know if this is acceptable.

   

  I am working on getting you a check for reimbursement of the charges that were incurred at out ****** location along with $300 for your travel inconvenience. The total for this check will be $1,700.

   

  Thank you,

   

  *************************

  District Manager

  Delta World Tire

  ************

  **********************************

   

  

  
  

  Business response

  09/07/2023

  Please find attached our response to this complaint.

  Thank you,

  ***********************

  Customer response

  09/19/2023

  Better Business Bureau:
  
  Although Delta World Tire Company proposed an adequate resolution to complaint ID ********, they have failed to carry out this resolution as promised.  For your reference, details of the offer I reviewed appear below.
  
  

  Dear, **************

  
  

  I have attached numerous photos both past and present concerning my vehicles, 2011 Range Rover Sport HSE and **** Land Rover Discovery ii. Although both vehicles are similar they are very different. I have worked on both vehicles up to my ability as a mechanic of 30+ years. I have owned various other makes and models too. I have replaced a Water Pump on my **** Land Rover Discovery years ago, so I understand to importance of the Coolant System.(Photo Below). 

  
  

   I have been told recently by *****************************, District Manager of Delta World Tire, that a powder substance known as STOP LEAK was found in my Coolant System, radiator and hoses and thermostat. He asked If I was aware of this fact. My answer to that question was No. I'm just as much concerned about it being in my Range Rover Sport HSE Coolant System as he was. As a mechanic and former employee of AutoZone of 17 years, we would never recommend any chemical for a QUICK FIX. Instead we would suggest to the customer to find a QUALIFIED ASE MECHANIC nearby. 

  
  

  This substance will clog the entire coolant system and cause overheating and low engine pressure consistent with my WARNING MESSAGE, Restricted Performance which occurred during the period which I had my vehicle towed to Delta World ******** (Photo Below). Prior to the towing, I got a call that the Fuel Line (Photo Below) was broken during my coolant repairs. Which leads me to the other photos below to support my immediate concern about the STOP LEAK being found. The Dashboard shows the Coolant Temperature going from Cold to Hot. Indicating a blockage and restricted RPMs with the engine.(Photos Below).

  
  

  The Delta World Mechanics and Manager had many opportunities to notice any such substance in my vehicle coolant system, If the removed the following Coolant Pipes

  (Photo Below). Below is also a Coolant Reservoir which I installed myself prior to dropping my vehicle off in August 2023 initially.(Photo Below). On both such occasion there should have been visible residue to be seen on parts and in the reservoir too. Not a word or conversation mentioned to me by anyone except for the Broken Fuel Line. 

  
  

  My vehicles are an investment to me and my only form of transportation which I cant drive and continuously pay Insurance and Car notes. Therefore, in order to keep **************** trust and support with this matter. Along with helping resolve my repairs by Motorworks of ****** Mechanics. I am willing to submit to a Polygraph test to prove that I am not responsible for any substance found in my Range Rover. My concern is what **************** is willing to do after the results are found. i asked him to locate my Original Range Rover parts that the shop replaced in August 2023 to help create a timeline. 

  
  

  Sincerely

  
  

  ********************************

  
  I request that this complaint be re-opened and the business contacted.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩