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          Business Profile

          Hair Products

          VIP Luxury Hair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hair Products.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I placed an order for hair drops on 9/13/24 and still havent received the product. The website said its a 2-5 day shipping time and it is 9/30/24 and I havent received my order yet. I tried to call them 4 times and I sent them a chat on their website and havent been able to talk to anyone or reach anyone about the status of my order.

            Customer response

            10/21/2024

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding VIP Luxury Hair has been resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)

            Sincerely,

            ********* **********

          • Initial Complaint

            05/31/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I purchased the ****** Healthy Hair System (includes the hair drops, shampoo, conditioner) on 5/16/2024. I received my package on 5/25/2024; however, it only had 1 item in it (hair drops). I went back on the website to confirm that I ordered the bundle and verified through the **** tracking (**********************) that it was only 1 item was sent/delivered and that I did order the bundle.. I took pictures of the 1 item received, the packing slip and stuffing in the box to document. I contacted VIP through direct chat on their website on 5/26 to inform them of my missing items. The automated response (*******?") stated that they would respond via email. I contacted them again on 5/28 & 5/29 via direct chat. Again, the same response. I emailed ****************** my issue and attached pictures on 5/30, again, no response. I also went to their Instagram and left a comment under their recent post this day. On 5/31, I tried the automated chat again. It appeared 3 of the staff was online; however, no one responded to my inquiry. I tried the phone number listed on the website *************) twice and left a voice mail. The phone automated response stated that I could send a text to the number, so I did that, as well. I tried to contact the company via the direct chat on the website (this was all during the same hour) and it appeared no one was on to receive my message. I have spent money with this company and have not received my items promised. I tried to handle this the correct way by consulting with them; however, they refuse to respond. As a black owned company, this is appalling. I would like my money back or the items that I paid for.

            Customer response

            06/21/2024

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding VIP Luxury Hair has been resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)

            Sincerely,

            ****************************************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          6600 Franklin Ave Suite A7

          New Orleans, LA 70122

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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