Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Christmas Day 2024 I had dinner at the ****************** and parked in the garage below. It seems that I could have gotten parking validation from the four seasons directly as this appears to be their garage. The gate to enter the garage has no barriers and on Christmas Day there was no signage and nowhere to pay. After looking around with my wife after dinner I ended up just driving out of the garage and assumes there was no charge maybe because it was Christmas Day. Later I received a ticket in the mail. I disputed the ticket and my dispute was not even considered. I received a generic response and even after showing proof that I was at the four seasons for dinner I did not receive any response as all. Because of this I just paid the ticket and am seeking other remedies. Its not a large amount of money but something about this doesnt feel right, it feels like a trap and extortion. I want the company to answer for this and pay me back just the fine amount.

  Customer response

  01/22/2025

  Attached is the original complaint with plate number and complaint number 

  

  Business response

  01/23/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We sent a member of the local management to facility to ensure adequate signage.  We are going to refund you the $50.00 violation fee.  These funds will be returned to the original payment method.  Thank you for your patience and understanding.  If you ever need help with your parking purchase or if you have any questions, please feel free to call us at ************ or chat with us on our website.  Lastly, you can email us at ********************************************************* We hope you have  a great day. 

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 6-22-2024, my friend and I parked my car at location 1524 ******* (P5516). My friend paid for the parking and was surprised when we returned to the car and got a ticket. We waited to speak to someone but nobody there to dispute about the ticket. Why we paid for the parking and still got a ticket? On the ticket, they only simply said Failure to Pay which was incorrect. I never had a parking ticket in our 50+ years driving. If there was someone there that day, we could dispute or looked into why they thought we did not pay, or if there was anything wrong with their paying system.

  Customer response

  01/22/2025

  Attached is a picture of the citation.  License plate ******* in **.

  

  Business response

  01/23/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  01/20/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a parking violation in the mail claiming that I had only paid for one hour of parking when I had paid for two hours. The second hour was through a different transaction but for the same license plate.

  Customer response

  01/20/2025

  Adding full violation including plate number.

  

  Business response

  01/21/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 19, 2024 I entered wholes food parking lot in ************* at 12:51 pm for shopping and dining for lunch in their food court like I usually do. The sign clearly states 2 hour of free parking for wholefoods customers. After my shopping and finishing my lunch, I became somewhat disoriented due to my diabetic health condition and had to sit down and rest for some time. Once I regained my health condition, I then entered my car and left the parking lot at 3:05 pm which is 14 minutes over the 2 hour time limit. yesterday I received a notice # ******** in the mail asking me to pay $90.00 by Jan. 18 ***** otherwise it will climb to $130.00 despite that the sign is clearly posted $4.06 for additional thirty minutes after 2 free hours . This company is trying to defraud me out of $90.00 I shouldn't be charged more than $4.06 At this point I am asking to either void this ticket or reduce it to posted amount of $4.06. Thank you.

  Customer response

  01/09/2025

  Enclosed please find the parking citation attachment you requested. Thank you.

  

  Business response

  01/13/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 12/21/2024, I entered the dirt lot at the address to go to the local businesses. There was no signage about paying in the lot, only that vehicles parked in disabled spaces would be towed. When I returned, I had a ticket for $110 on my car. I disputed, and was told: "There are signs at both entrances/exits and throughout the lot stating, No Trespassing Private Property and No Parking Anytime. This parking lot is private property. Unauthorized vehicles will be invoiced and/or towed."This is not true at all. I went back to photograph what I saw upon entering, which is attached, and there was someone ticketing every single car in the lot, which would lead to believe that I'm not the only one who it's not clear to. This is predatory of this agency. The remaining photos attached are what I was sent from the Agency, none of which make it clear that payment is required or even how to pay. When I called the number on the yellow sign, I was advised to use the ** code or the website on the sign, neither of which are there like they are at all of the other paid lots in the area.

  Customer response

  01/02/2025

  Please see attached invoice with plate number on it

  

  Business response

  01/02/2025

  Hi ****** ********,

  We appreciate you submitting your concerns for the invoice you received while parked at the location.  This is a private lot and not open to the public.  We have decided to void this invoice for you, as a one time courtesy.  We will send your comments to the local management of that facility to look for any opportunities to improve the signage. 

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 9/2/24, I made a reservation for One Stop Parking and paid $19.41, reservation number ROS459097. The reservation receipt stated $104.63 was due at the log on 11/9/24. When I arrived at the garage in *****, there was nobody at the entrance to ask any questions. I parked on one of the levels, grabbed my suitcase for my cruise & proceeded to the entrance. I found a machine to pay for parking but it didn't ask for my reservation *********** only options were to pay hourly for a max of 24 hours. I called the number I had for my shuttle to the port & asked about the shuttle & was told I was not parked in the correct garage. I went back to my truck, put my suitcase back in & proceeded to leave the parking garage, as I was pulling out, I noticed the name on the garage WAS the correct garage so I pulled right back in, went to another level & parked. I found an employee on one of the levels & asked him about parking & the ************ asked me if I had a ticket. I told him I didn't know what he was talking about so he instructed me to drive to level 7 and informed me there would be a line to park for the cruise. I did as he instructed and was told I had to pay $105 in CASH ONLY. I paid and received my ticket for parking and the shuttle was on level 7. When I returned home, I received an invoice to pay $90 due to non-permit parking. I appealed the charge and sent a copy of my reservation with the explanation. I received a Dispute Status email which stated toward the bottom that "the best they can do is to reduce the violation to $20 but when I tried to pay, the charge was still "a deposit of $50". I paid the $50 hoping I would receive a $30 refund but heard nothing more until today when I received another invoice for $40. I called customer support & was told the appeal decision was to pay $20. I told the representative I already paid $50 on 11/22/24 but he stated there was no record of my payment. He recommended I send proof I sent the $50 which I did.

  Customer response

  01/02/2025

  ********<**********************>	1:45 PM (12 minutes ago)
  tome

  

  
  

  

  
  

  

  
  

  

  
  

  
  

  

  Business response

  01/06/2025

  Thank you for submitting your concerns.  We have decided to void your parking invoice.  Thank you for your patience and understanding in this matter.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company charged my credit card $75.00 on August 2nd 2024. I did not authorize this charge for park entry to ********************* in ********. I have contacted them via phone to get reimbursement and have sent a letter to appeal this charge. I have had no response from this company to reimburse me this amount. Therefore I am filing this complaint as Fraud and unethical business practices. I ask the ********************* to resolve this matter.

  

  Business response

  01/15/2025

  Hi ******,

  Thank you for contacting us regarding your recent complaint.

  We understand your concern regarding the parking subscription charge. We have confirmed that a full refund for this charge was issued to you on 11/27/2024.
  

  We understand that you had initiated a bank dispute for this transaction. Please note that bank disputes can significantly delay the refund process, typically by 30 days or more. This is because payment processors like ****** place the disputed funds in escrow pending the outcome of the bank's investigation.
  

  Had a bank dispute not been filed, the refund would have been processed more quickly.
  

  We have sent you a refund receipt as proof of the returned funds to your SBC email address.  You may use this emailed receipt to help you address this with your bank. 
  

  We apologize for any confusion this may have caused. We encourage you to contact your bank directly if you have any further questions regarding the status of the refund.

• Initial Complaint

  12/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I parked in a parking lot that had no signs about parking rates or anything showing that it was a parking lot that required payment. There were some parts along one building that showed as permit parking, but the rest of the area had no signage at all. When I got back to my car, I had a parking invoice from Glideparcs saying that I owed $53 for parking there. I filled out their "dispute charge" form on their website explaining the signage info and even citing the city municipal code that required signage, but they denied my dispute. This is deceptive and predatory. I will not pay the charges they say that I owe because there is no signage and if they are going to charge people to park they need to put proper signage clearly stating their rates. Attached are photos showing where I parked had no signage of any kind. This just feels like a scam.

  Customer response

  12/12/2024

  Here is the parking invoice. I was also apparently incorrect on the price. It is for $68.00.

  

  Business response

  12/17/2024

  Hi Mr. ******************* are 2 signs at the entrance of the location on the left/right hand side that state "permit parking only".  In addition to those signs there are signs to the left and right hand side of the parking stall you were at stating "permit parking only".  There are no signs indicating public parking.  As a one-time courtesy we will void this invoice.  

• Initial Complaint

  12/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I parked on 11/15/2024 and scanned the ** code, entered my credit card info, etc. and was charged $16.45 on 11/16/2024. Recently I received an invoice for $75 for "unpaid parking" amount of $25 and an "invoice amount" of $50. If I don't pay within 1 month I will owe another $25 for a total of $100 on a $16 parking charge, which was already paid. Inoice number ********.I submitted a complaint for resolution 4 days ago and the automated response said you would respond within 3 days. You did not. I also submitted a BBB against your parent company, Metropolis, that acquired you in 2022 and they closed it as this is apparently a different company.

  Customer response

  12/05/2024

  Attached is the invoice. I don't quite understand why you need an actual picture when I gave you the invoice Id. I also submitted all this information on your website already 4 days ago and you missed your promised response time of 3 days. I also have a receipt showing I did actually pay and enter my credit card information, but I assume you have that information too and should be able to find my payment. I am shocked you are asking me to pay a $75 fee after I paid to park. Shocked. Bewildered. Befuddled. Disappointed.

  

  Business response

  12/06/2024

  Hi Mr. ***************** we want to apologize for the inconvenience this may have caused you.  We found the dispute you submitted and noted your invoice was submitted to be voided.  Please allow 3-5 business days for processing.  We are not affiliated nor owned by Metropolis.  ************ you are referring to Premier Parking. Thank you for your patience and we hope you have a great weekend. 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On October 30th, at 7:05 am, I proceeded to the ***************************** parking garage (***************************************) to retrieve my car and go to work. My car was not there, and I called Rendered Services and confirmed that it had been towed. I currently rent a parking space and was confused about why it was towed. I paid $22.53 for an **** to take me to my place of employment at **************** (************************************). After work, I went to Rendered Services to retrieve my car and inquired about why my car was towed since I paid for a parking spot. They offered a discounted rate of $145 stating since it was not payment related and my car had been towed in error. I paid the $145 to get my car from the tow company. Upon picking up my car and looking at its entirety, I noticed there was damage to the front passenger of my vehicle, which was not there before it was towed. I completed a claims report and was told to get estimates and bring them back to Rendered Services to settle the cost of the damages. I turned in the estimates along, with pictures, and a detailed claim loss statement on 11/07/2024 with Dispatcher #***. As of todays date, I have attempted to call several times and was told a manager would contact you on the next steps to getting my car repaired. The nature of the dispute is the money that I am financially out of and the damages to my car due to the tow repair. I am requesting a refund from Rendered Services in the amount of:$145.00 (Tow)$22.53 (****)$25.00 (Ride to the tow company)The entire cost of body shop repair is approximately $2,000 Car Rental needed while the car is in the shop $35 per day.

  

  Business response

  11/26/2024

  This location is managed by Chicago Parking Systems. We have forwarded your concerns and they will be contacting you for resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩