Complaints

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased this product on Monday August 12 2024 as I was walking in the mall, I was accosted by one of the store employees who continue to pressure me to come into the store to sample the product when I advised her know that I am allergic to just about everything. She immediately placed this product on my hand and told me that it was hyper allergenic. She rubbed the product into my hand and convinced me to come into the store to sit down so that she could show me the product would be compatible with my sensitive skin after about 35 minutes of her, trying to sell the product to me and continue to drop the price and apply even more product on my skin. I reluctantly told her that I would purchase the product from the demonstrations that she provided in doing this, I also informed her that my skin is extremely sensitive and by the end of her lung presentation. She asked me if I felt any irritation on my skin to which I informed her I didnt, however after getting home and using the product of one time, I realize that my skin started to burn and itch in a way that it didnt sitting in the store , when I attempted to contact the store, I was informed that they had a no refund policy. I contacted my credit card company to file a dispute due to Health reasons it is my belief that a different product was used on my skin inside the store that was different than the product that I received. I am seeking to return the unused products and receive a total refund of the cost paid

  Customer response

  09/03/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Lavelier New Orleans regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  12/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought products and was told refund if not satisfied. I called one day later after I had an allergic reaction to the products. The company wont call me back, email me back. I was visiting LA and now have no way to return the product. I have unopened, unused products that are very expensive and cant use them. I just want a simple refund

• Initial Complaint

  09/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Stopped at *************** Bar Kiosk to ask directions to the Cell phone kiosk. Received hard sell for product on product. I paid a reduced price for a product i could afford. After that was presented to me another sales person came and continued sales pitch to which I repeatedly said no, I cannot afford the price. I was told they would see if I would qualify for $1200 then the sales person took their phone asked for my personal information, email, etc for a shop pay at $2000. I did not want the product, I could not afford the product and felt forced to give them the information so that I could leave. When I returned to my hotel room I looked at the receipt and it was almost double what was pitched. I called the salesperson and tried to return was told they would only do exchange. I am out of town, I cannot use their services. The No refund policy was not verbally discussed, I did not sign anything, no was there a refund policy visibly posted. Scammers. I am still disappointed I fell for the scheme.

  Customer response

  10/15/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Lavelier New Orleans regarding complaint ID ********.
  
  Regards,
  
  *******************
  

• Initial Complaint

  04/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  On 3/31/23 I was visiting New Orleans and visited the outlet mall near Poydras Street. Upon walking through the mall, I was asked by a Lavalier beauty consultant if I would like a sample of eye cream. I was given the sample and she then asked if I would go ahead and like to try the product. I proceeded into the store and was asked to have a seat at a station. She then applied the eye cream along with information about the product. I learned that the product retails for nearly $2000. I told her that was not in my budget. She then proceeded to "haggle" with me for 45 minutes. Every time I tried to get up to leave she told me to hold on while she lowered the price or added more product. I was insistent I couldn't afford it but she would not give me enough space or comfort to leave the store without purchasing something. I asked them if I could return the product if I didn't like it and she said "Of course." I agreed to purchase 3 products. She then asked me if she could show me a red light treatment. I was very uncomfortable and under duress and reluctantly agreed. She escorted me to a back room where she tried to sell me a red light therapy for $10,000. I told her no and that I needed to leave and she finally said ok. I got back to my hotel and saw on the receipt "No refunds" I then looked up Lavalier and learned that many others have had this experience with these distributors and have even been given counterfeit product. I reached out to Lavalier on 4/3/23 and have not received a response back. Today (4/11/23) I disputed the charge with my credit card company (UsBank) as their sales practices are unethical. I want to return the product and get my money back.

  Business response

  04/12/2023

  First of all, we apologize for the inconvenience you experienced.
  We promote our products by demonstrating and providing customers with immediately visible results. 
  We are trying to give the best purchase experience to our customers.
  
  
  Since we sell beauty supplies, such as creams and serums, 
  our return policy is very strike.
  
  we received your dispute from the credit card company, 
  before any contact or attempt to return was made.
  
  When the dispute is solved,
  We could accept a return if the items weren't opened or used.
  Please contact our store directly.
  
   
   
   
  
  

  Customer response

  04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19924649, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did attempt to contact the business directly to initiate a return and never received a response back which is why I proceeded with disputing the credit card charge as well as filing a complaint with the BBB (both of which I mentioned I would be proceeding with if no communication was received). Consumers should have to chase after a company to provide proper customer service. I sent the communication via their website on 4/3/23 and since I had not heard back I proceeded with filing my complaints on 4/12/23. 

  Additionally, I was told by the sales person that the company DOES accept returns, NO conversation about "strife return policy" was mentioned. I bought the products just so I could get out of the store with the intention of returning them after I left. 

  I was misguided, given false information, and held for a prolonged period of time. Therefore, I do not wish to speak with the company directly. I would like them to provide a return shipping address through the BBB portal and issued a  full refund via my bank for the products.

  Lastly, when I was firm with my "NO" in wanting to buy these products, the sales person told me "calm down because you are making me nervous." Therefore, I would appreciate if they would re-train their staff in appropriate sales tactics and customer service so that no one else falls victim to this treatment

  
  Regards,
  
  **** ********
  
   

  
  

• Initial Complaint

  03/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I called the Lavalier store twice in January and then emailed them and called two additional times before submitting this dispute. The product sold to me was not the product applied to me in the store. I have not heard from them after every time I called they said someone would call me.

  Customer response

  03/24/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Lavelier New Orleans regarding complaint ID ********.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  the return or policy was not made known to me before the $7989.58 was charged to my credit card.no return policy should be made known to customers before huge transactions happen, otherwise, these companies are scamming people like me for money.

  Business response

  12/07/2022

  We are apologizing for the inconvenience this customer may experience. 

  We do display our No return policy in our store, and inform the customer verbally and in writing.

  We  understand the customer's frustration and issued him a full refund.

  Our cosutmer satisfaction is our top mission.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I visited Lavelier New Orleans at the Riverside Outlets on 5/24. I was only trying to find my way back to my hotel through the outlets when I began being harassed by a male sales associate. This man was hard selling and when he kept trying to talk to me after I clearly wanted to leave, I felt uncomfortable and like I had to buy the product to get home. We’ll $218 later, I have a product that is useless. This is not the product they used on me in stores (which they claim is actually worth $1000+). It does nothing. The products they test on you are not what you are sent home with. So I’ve wasted money, then they don’t even tell you can’t do returns. They actually mentioned nothing about the return policy. Overall poor business that preys on young women consumers.

  Business response

  06/21/2022

  Thank you for your review. 
  I'm sorry to hear you had a frustrating experience. 
  I appreciate you bringing this issue to my attention.
  Why is it useless? Is the cream coming out?
  Unforntally, we did experience in the past some manufacturing defects- and this is probably the case. If so, we want to send you ASAP a replacement one. 
  You can be assured that we are selling the same item we are demonstrating.
  We will contact you today to understand your concern better and solve it quickly.
  

  Customer response

  06/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17441463, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Yes, there are manufacturing defects to the tube where product is leaking. I would prefer a refund over the replacement, as I do not believe this is the same product. It is not worth $200 unfortunately 
  
  Regards,
  
  ****** *****
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩