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          Business Profile

          Floor Removal, Resurfacing and Refinishing

          Rerun Flooring

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Floor Removal, Resurfacing and Refinishing.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am writing to file a complaint against a Contractor ******* ******* with Rerun Flooring LLC. for the following incident that occurred on [August 6, 2024] at my residence. On the day in question, On August 2, 2024, ****** came to my home to look at project. On August 4, 2024, he requested my email address to send me quotes on 2-bathroom remodels. I did not receive an email however he came to my home on August 5, 2024, with a quote for one bathroom. ****** asked me to sign his contract and pay for material cost which I did. I wrote him a check in the amount of $2773.31. On August 7, 2024, we text about samples of materials he was to bring that weekend. I sent him text on August 8, 2024, showing samples of what I liked. He did not show that weekend with any samples and I have not heard from him since. I was approached by ****** who began doing a remodel job for my sister in Lafayette, La. He was to finish her job and then start on my project. As of September 27, 2024, he has not finished her work and has not given her material she paid for. I reached out to him by text October 6, 2024, and have not heard back from him yet. I do have a copy of all text messages between him and I. This has been an extremely unpleasant experience. As a senior citizen and a law-abiding citizen, I request that this complaint be investigated thoroughly, and that appropriate action be taken against ****** Bonnett for his unprofessional conduct. I would appreciate a response or update on the outcome of this complaint.

          • Initial Complaint

            10/26/2022

            Complaint Type:
            Order Issues
            Status:
            Resolved
            Daniel B****** started the project with doing some work on my home. This project was to take 3 weeks. It started on August 29 and on today the project, it is not finished. He miss several days coming and the last time he came on October 2, 2022. He was to returned on October 5 and I have phoned and text him and I have not received a response. Also my old tub is still on my porch which about a month and the trash on the side of my house has been here for several weeks.

            Customer response

            10/26/2022

            I need the contractor to remove unwanted debris from my porch and the side of my house.

            Business response

            10/29/2022

            I apologize for the inconvenience of this customer but for the debris removal there's nothing in the contract that we both signed stating I was removing any debris from the jobsite! It requires a $500 debris removal fee for me to remove debris.

            Customer response

            11/01/2022


            Complaint: 18313825

            I am rejecting this response because: in the contract it states remove the tub and it does not state where the tub was being removed to. I am not paying Rerun Flooring to remove debris because I will never have him do work for me. Thank you BBB for your help in this matter. This is what is good service is about helping people

            Sincerely,

            ****** ******

            Business response

            11/14/2022

            Once again sorry for the inconvenience of this customer. But the contract that was signed between the customer and I doesn't say anything about debris removal.

            Customer response

            11/14/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 18313825, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          134 La Rue Blanc

          Scott, LA 70583

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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