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Complaint Details
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Initial Complaint
11/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have done business with this company for many years and have purchased rare coins from them and sold coins on consignment in the past. I sent coins to them this past summer on consignment for sale. Since that time I have not been able to contact them via phone calls or emails and have heard nothing from them about my coins that they have in their possession.
Business response
11/21/2024
Talked to Dr ****** and worked out a payment plan he seemed to be ok withCustomer response
12/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ******
*** ******Initial Complaint
11/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased coins from Bunker Hill Rare Coin on December 4, 2023. I never received shipment of the coins. I have called the firm multiple times requesting shipment or refund of my purchase price. After multiple times requesting a call back, finally received a call and was told I would receive a check since the coins were reportedly lost. Have not received the promised check. Have continued to call, leave a message, and receive no response.Business response
11/19/2024
Check for $850 mailed yesterdayCustomer response
11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Phil BootsInitial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on August 04, 2022 I sent 4 coins to Bunker Hill rare coin on consignment. Within 1 month they sent me a check for one of the coins. The other 3 coins, I have not received any money for despite several conversations with ***** ******, a broker for the company, that the coins had been sold and should receive a check shortly. Calling every month the same promise that I would receive a check shortly never came to fruition. The last time I spoke with ***** was in January of 2024. Subsequent calls weekly after that with a voice mail to leave a message with general and consignment departments with no return calls.Business response
10/21/2024
Sending Dr ****** $6,000 tomorrow. I spoke with him last weekInitial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My husband and I purchased nearly $700,000 in rare coins from Bunker Hill Rare Coins,, from *********. We tried to sell the coins back to BHRC and instead we got insufficient funds checks and BHRC is still in possession of 2 coins ( 1 valued at $2600 and the other $2450), My husband then sold all of our coins to another scam coin dealer (****** Coins and Collectibles) for $105,000. We are now out approximately $600,000Customer response
09/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a couple of rare coins from Bunker Hill Rare Coin in ******, ************* over 4 months ago, paid for them in full and have not received shipment yet. I have been calling my agent at Bunker Hill Rare Coin and until a day ago he would answer my call and tell me that shipment would be soon. When I called 2 days ago his phone went to voicemail and the message was that he had left the company abruptly. I have tried calling the company, but no one answers the phone or will return any of my calls.Thank You for your helpCustomer response
08/13/2024
I have not heard from the business in response to my complaint.Business response
09/03/2024
We spoke to *************** and assured him of when we will be shipping the two coins we owe himInitial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In June of 2017, I shipped 23 coins to Bunker Hill Rare Coins (BHRC) to be sold on Consignment. These were coins I had purchased over several years from BHRC beginning in the late 2000s. In December of 2023, 5 coins were still in the possession of ****. On January 3, 2024, I sent a certified letter to **** requesting that the remain coins be returned to me. A Certified copy was sent to *************************, ********** ********** Secretary, CEO, CFO, ***************** at his address in *****, **. Based on phone conversations with ***********************, head of consignments, I was assured I would receive checks for 1 coin that had been sold (paid half 1/30/24 and the other 3/5/24), 1 coin would be returned (received 3/1/24), 2 coins were sold and payments would be made to me in **************** and the last coin had a potential buyer that would be contacted and that the coin would be returned if the buyer declined to purchase the coin. I have called the **** offices numerous time in the last 2&1/2 months. Previously, there was a receptionist that would answer the phone. Since the beginning of March, only a voice mail has answered the phone and I have left numerous messages the office in the Consignment mailbox and general mailbox. Likewise, **************** has not answered his cell phone and has not returned any calls.Customer response
06/03/2024
I have not heard from the business in response to my complaint.Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
This business called me February 2022, saying they had buyer(s) for 3 of my gold coins, that my late husband had purchased over the years from them. I sent them, an 1865, a 1908, and an 1872, they confirmed receiving on February 17, 2022. After texting, calling, and emailing, I finally received payment on ********, on December 5, 2022, the CHECK was dated September 6, 2022. I received payment on the 1908 coin on April 18, 2022. Keep in mind that they told me they had buyers but final payment took months to get to me, causing worry.In April 2022, I was told my last coin, the 1872, sold, leaving me expecting full payment of $12,000, as they said they should receive full payment by the end of January 2023. Finally, I called Bunker Hill on speakerphone in my vehicle, speaking to Wm. ***********************, the account executive (the gentleman I texted and called and emailed all along), and he told me my coin was hard to sell, but i was not to worry because they got a new buyer and as soon as they send in full payment I would be paid. This is odd, three months after my coin was supposedly fully paid for by their client, I would be paid the end of January 2023, but now in March 2023, I am told this story. After more attempted communications with **. ***********************, I received an email on July 17, 2023 that Bunker Hill Rare Coin proposed to change the terms of the coin (1872) consignment to a purchase, changing the agreement back on February 17, 2022. Wm. *********************** stated, "We will mail the first payment this week." After many texts, phone calls and emails, I finally received the half payment for $6,000 on August 16, 2023, the check was dated July 17, 2023. The final payment of $6,000 has not arrived. Wm. ****************** said about this, "We have no money." I told him they did, as they sold my $12,000, they received the $6,000 they owe me.Business response
03/13/2024
We apologize for the delays and thank ************ for her patience. We will send the final payment the first week of April.Customer response
04/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received the check for $6,000 owed me from Bunker Hill Rare Coin in ******* You told me you heard from Bunker Hill Rare Coin and they informed you that they would get the check for $6,000, in the mail the first week in April, todays date is April 12, 2024. Please help me retrieve this money owed me.
Business response
04/25/2024
The check was mailed on 4/24/24 to the customerCustomer response
05/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I was told two weeks ago that Bunker Hill Rare Coin would be putting the final payment of $6,000, for my $12,000 1872 gold coin, in the mail that day. To date, I have not received this check. Please help me retrieve this final payment as my coin had sold a couple years ago and they received full payment at that time.
Thank you.
Have a blessed day!
***************************Initial Complaint
02/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Business sold me gold coins with a promise coins would increase in value within 10 years or when certain market changes happenedwell markets did what they said would increase value, only to have coins decrease in value so started selling at a loss, and now theyre not paying as promised and when I get payment some checks are NSFBusiness response
02/19/2024
Complaint document attached
Thank you so much
*****************************
Bunker Hill Rare CoinCustomer response
02/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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