Data Processing Services
Iron MountainHeadquarters
Find BBB Accredited Businesses in Data Processing Services.
Reviews
70 Customer Reviews
Review from Jane D
1 star01/30/2025
Awful company to work with, would never recommend. They failed consistently to provide my team and I with accurate information, and constantly charged us "mystery fees" throughout our contract. When asked what these fees were, I was given the most vague response and told that I could not get refunded. Awful, just awful customer service. Such a scam.
Iron Mountain Response
02/04/2025
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Kay S
1 star12/20/2024
do not use this company - nightmare doesnt begin to describe it... the dropped off more bins than we needed, completely filling our lobby and making it impassable... they then refused to pick them up for 6 weeks... and charged us for their mistake.Iron Mountain Response
12/27/2024
Hi ***,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
Customer Advocate CenterReview from John P
1 star12/06/2024
an absolute nightmare, We have been trying to have their bins removed from our property since September of this year,, Keep saying invoice has to be paid,, Invoices paid and then ask when coming to pick up bins.. Oh you have outstanding invoice that was not paid.. again and again and two more months go by.. **** representatives are polite but annoying because they have no authority to complete the solution,, and another month and another month.. Iron Mountain has been asked to remove their bins from our property. Hire someone locally not this monster company less than one star , would not rate at allIron Mountain Response
12/10/2024
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Review from Dana P
1 star11/09/2024
I agree wholeheartedly with the last review. They are terrible! I wanted to have an outside shred company come pick up my old files to shred them. Iron Mountain gave me the wrong address for the physical location of the boxes. So, the ************* charged me a trip fee (rightfully so). I have trying to get Iron Mountain to issue a credit to my account for the amount of this expense since it was their fault. It has been a full month and I have yet to have a conversation with someone that can actually do anything. I have been told 5 times that I would get a call back today. I have yet to receive that call.I am also finding out that removing boxes from their facility is costly and a nightmare.Stay away!Iron Mountain Response
11/13/2024
Hi ****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Scott C
2 stars11/06/2024
Very sub-par customer service. It took multiple tries to make adjustments to my service. Some of the customer support staff would either stop responding or just not follow up with the actions they stated in a phone call or email. If you need shredding etc, they can do it, but account management/ billing is a nightmare of mistakes.Review from peter m
1 star11/04/2024
If a 0 star rating was available, Iron Mountain would certainly deserve it. This company is the absolute worst. After using their services for over 20 years and being subjected to their constantly increasing costs I decided I would close my account. Well, after countless hours of finally trying to speak to someone I was told that it would cost over $21,000 just to close my account. I was also told that if I actually went to the storage facility myself, took the boxes away myself and paid for all of the associated costs with that myself, they said they would only charge me a little over $20,500 to close my account, and sent me invoices to that effect. When I tried to speak to someone about this I was transferred from place to place, put on hold, not given any phone numbers for a human being to speak to and was eventually transferred to their "negotiating team" in *****. Since then I found out that they have done this to many other folks in my field of work. DO NOT USE THIS COMPANY. Iron Mountain is the worst.Iron Mountain Response
11/07/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Andrew T
1 star11/04/2024
I have had 1 simple issue: My order was never fulfilled. My request: Send a box and fulfill my order!This has started an insane goose ***** of giving my bank statements, giving my email address, giving an account number which seems to be something different from the 10 different numbers I have, the list goes on! I think there are 5 different tickets for my 1 issue. I have no clue how there are so many tickets. Each person is acting as the primary contact for my concern. I told them to GET ON ONE PAGE! Everyone is requesting different things, new things, old things, like come on... someone send a fricken box! Some how I even had a refund request ticket open?? No one knows what is going on over there. I suggest doing business somewhere else. This is insane!Iron Mountain Response
11/06/2024
Hi ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from J. B.
1 star11/01/2024
Iron Mountain is completely unreliable and continue to bill for services never rendered. **************** seems to be located in the ***********. They never answer the phone and never replied to emails except to send surveys.Iron Mountain Response
11/06/2024
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Customer Response
11/08/2024
I believe the matter has been resolved at least thats what I was told by *******. I hope this is true. If it is then I am happy with the outcome and I appreciate IM reaching out.Review from Robert L
1 star11/01/2024
We canceled them due to there add on costs. We had 11 bins and our last monthly charge was $1600.00. Our agreement auto renewed so we will pay the $2000 plus termination fee. We bought in house shredders at less than one year of their "service". Buy your own shredder and save money.Iron Mountain Response
11/06/2024
Hi ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Iron Mountain Response
11/06/2024
Hi ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Melissa F
1 star10/28/2024
I do not recommend using Iron Mountain. We have been trying to cancel our service for over 6 months. We were told we were unable to change the contract without paying balance of the contract. Yet they kept changing the price at every pick up. How can they change the contract without notifying a customer and yet we can't. Our office sent a certified letter in June ********************************************** October 2024. Guess what...they showed up at our office today for a pick up. When I told the driver we didn't renew our contract I got an email stating they rescheduled me for November. Do not use them!Iron Mountain Response
11/01/2024
Hi *******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.