We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          DNA Testing

          Orig3n, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in DNA Testing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have yet to receive my refund from this company.

          • Initial Complaint

            02/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased a ORIG3N NOOM DNA Test kit- there is no app, nor website, to register the kit. I have emailed the company with a returned/blocked/invalid email.

          • Initial Complaint

            09/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            The company received 3 test samples in April 2023 and has not submitted results, refuses to answer calls or emails. Not a responsible company.

            Customer response

            10/10/2023

            I have not heard from the business in response to my complaint.

          • Initial Complaint

            07/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought THREE Orig3N kits (two were gifts) - all 3 of us followed instructions and sent in our information (did the official registration and swab tests). The kits were purchased in March and the tests submitted in ***** (can get date) and we have heard nothing. Further, their website is down and there is no way to contact them. Please advise.

          • Initial Complaint

            04/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have never received any results and I would like my money back. It was something like $20 but it was stolen from me. I bought the skin care DNA test kit and heard nothing from the company after I did everything I was supposed to do. I have tried contacting the company with no response. They have received my personal information and my DNA and have provided nothing in return and this is ok? This is criminal and this place shouldve been shut down long ago.

            Customer response

            05/06/2023

            I have not heard from the business in response to my complaint. I dont expect to. Its worrisome that this company is allowed to take peoples DNA and money like this and no one is doing anything about it. 

          • Initial Complaint

            04/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased my orig3n metabolism test kit at the beginning of March, registered the kit, and mailed it off around the 10th. It's now almost 5 weeks later, and i have yet to hear anything about the sample i sent off.

          • Initial Complaint

            12/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My family and I purchased three check swab test back In September ********************************************************************************************************************* The app. Its now the end of year and no results at all. Its been about three months now. We ******** scammed . I attached a screen shot of my test but my family did theres too

          • Initial Complaint

            12/06/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            This business seems to be a scam!! They are taking your information and selling it. Do not use Orig3n to find out your information. I bought a kit and the site to register is a fraudulent site. BEWARE!!!!!

          • Initial Complaint

            08/24/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On July 15, 2020 I received notification they received my DNA kit to begin analyzing. On October 21, 2021 I was told it would be processed in the next 6-8 weeks and I have received nothing. No additional communication despite my attempts and no refund.

          • Initial Complaint

            07/22/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a dna kit on Amazon in August of 2021. When I reached out by email in February to find out where my results were I was told I needed to submit a new kit my sample had degraded while on the shelf waiting to be tested. I received the new kit and mailed the sample back in February. In March I was told 2-3 weeks. In April they stopped responding to my emails so I attempted to call to only find out I could only email. I have now sent an email request for support through the website 6 times and received no response at all. I'm looking to either get a refund or my results.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          27 Drydock Ave Ste 3

          Floor 3

          Boston, MA 02210-2382

          Get Directions
          Visit Website
          (800) 913-6351

          Customer Complaints Summary

          17 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.