Greeting Card Store
Lovepop, Inc.Find BBB Accredited Businesses in Greeting Card Store.
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Complaint Details
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Initial Complaint
06/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a Fathers Day card from Lovepop online to be delivered by Fathers Day on June 6th. The site only gave me one shipping option which showed as 4-6 business days. And even though the emails I received stated I was to receive free shipping- they did not offer that as an option. It also asked what date I wanted the card to be delivered by- I marked June 16th, 2024. Even with business days counted- it would place the card being delivered the week before Fathers Day. Firstly they disabled tracking and tried to force me to download the Shipt app which did not show any information about my purchase- it was a sham. I have ALWAYS been able to track my orders through their website. I have sent at least 6-7 orders from Lovepop website without any issues in the past five years.My father, who will most likely NOT live to see next Fathers Day, DID NOT receive his card by Fathers Day. This means Lovepop failed to provide the service they stated they would. The business days would have had the card received by at the LATEST on 06/14/2024. I did not receive free shipping nor was given the option even though I received SEVERAL emails before and after stating they had this option available for Fathers DayI want to be refunded for the card they failed to deliver by the stated time frame. I contacted customer service and they claim my card was to be delivered AFTER Fathers Day. That is not ok nor right as I paid for and was assured when I ordered and afterwards in the confirmation email that my card was to be received by Fathers Day. I read several reviews and this year appears to have several disgruntled customers regarding delivery failures and orders just lost and never refunded. The card I sent for Mothers Day was received in time and without issue. And based off of my previous purchases, I did not expect to have any issues for my Fathers Day purchase. I was mistaken. I am not happy. This may be the last Fathers Day Ill get to send anything to my Dad.Initial Complaint
11/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order #******* was placed on Monday, Oct 31st and was supposed to be delivered in 3-5 business days. On Wednesday, Nov 9th I contacted them. They took 15 minutes to tell me the order was apparently lost. This was for a co-worker in a rehab hospital, and I can't contact her. They offered to resend, and it would take another few days. I asked them to cancel the order and refund my money. They would not refund the gift card amount. I think this is a crappy way to do business. I want a FULL refund of $59.97
Business response
12/13/2022
Hello,
We have processed a full refund for the customer.
Best,
**********************
Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The company Lovepop, Inc. provides greeting cards that can be sent virtually to the recipient of one's choosing. I have sent about a dozen of these cards, mostly to my parents who live several states away. Tonight I had personalized an anniversary card for my parents, and checked the 'complete order' box. When I got to the 'shopping cart' I found there were five additional items that had been automatically added to my order. I tried clicking out of that window but that did no good. I had to manually delete each of the five items that had been added by Lovepop. If I had not clicked these items I would have paid twice the amount what I had chosen to purchase. I am a pretty wary, savvy online shopper, and know to check for fraud or simply glitches. This did not seem to be a glitch. This seemed to be an up-sell with no consent from the consumer. I don't know if this practice is illegal but it certainly is unethical.Business response
10/25/2022
We are so sorry to learn of this customer's online experience. Please know that we are not automatically adding items or increasing quantities of items to customers' carts. That would be a poor customer experience and our Happiness Team would be inundated with unhappy customers. We know that even the savviest of online shoppers can make mistakes and bugs do occur. It's possible that while adding items to the order, the website glitched somehow and increased quantities. It's also possible the items were accidentally added. We're very glad to learn that this customer saw the extra items in their cart and removed them before placing the order. Had the order been placed with the extra items, as soon as the customer let us know, we'd bend over backwards to make it right for them.Initial Complaint
05/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Lovepop card for Mothers Day she never received it, I tried to contact them never received a response.Business response
05/19/2022
Hello there, *******.
We're so sorry to hear that your order was never received. We responded to the email that you sent us offering either a replacement or a refund, but never got a reply back.
Please let us know if you'd like either or those options by emailing us back at ************************************** and we'd be happy to help.
Thank you for your patience and understanding,
Whitney
Lovepop Customer Happiness Manager
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