Reviews

Hi Cour,

I'm sorry you were dissatisfied with the information you received, and about the rebill. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.

Our Terms of Service are also available at **************************************.

I can see that you've reached out to customer service and we have successfully cancelled your account. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************

Hi Lingling,

I'm sorry you were dissatisfied with the report you received. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

Since we were unable to provide what you needed, we have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,

Lovely
Voice Of Customer Specialist
********************
***************

Hi *****,

Im sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.

We have tried to locate information on one of the **** you were searching for and was able to send you a report. Please let us know if that helped or if you need further assistance by responding to our email.

Have a great day ahead, and stay safe!

Sincerely,

The Infotracer.com's Support Team

Hi Patricia,

Thank you for this excellent review! We're happy you found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!

Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi ****,

Im sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.

We tried looking for information on the email address you were searching for, but we were also unable to. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.

I've reviewed your account and can see that you reached out to customer service and have requested for a refund. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!

Sincerely,

The Infotracer.com's Support Team

Hi *****,

Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.

Our Terms of Service are also available at **************************************.

Since you have also accidentally signed up for the Keep Report Access for $10.00, I have processed a refund of $29.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!

Sincerely,

The Infotracer.com's Support Team

Hi *****,

Im sorry you did not find the information you were looking for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.

I have also looked on my end to see if I could help you get the results you may need, but I wasn't able to. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.

I can confirm that your account is canceled and I have issued a refund of $2.95 and $9.95 since we were unable to provide the information you needed. You should expect to see the amount appear in your statement within the next 35 business days.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,

The Infotracer.com's Support Team

Hi ******,

Im sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.

The Preliminary Search accesses peoples databases to verify that the person exists in the *************, and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.

I've checked your account and can see that the call got disconnected. We tried to call back, but it was unsuccessful. Rest assured, we will do better in the future. Have a great day ahead, and stay safe!

Sincerely,

Lovely
Voice of Customer Specialist

Hi Tess,

Thank you for your feedback. I've reviewed your account and can see that they last transaction you had with our company was from April. We have sent you an email on the 16th regarding your searches, and your account remained since we did not receive a response from you. If you wish to use our services again, please respond to that email so we can activate your account again.

 Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,

The Infotracer.com's Support Team

Hi ******,

We're sorry you had a hard time signing up and paying for an account. This is not an experience we want our customers to have. We are unable to locate an account or associated transactions with the information you provided. However, we are keen to learn more and provide help where possible. Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email support@infotracer.com, or chat via our website, www.infotracer.com. Rest assured, we're here to help. We look forward to hearing from you. 

Sincerely,
The Infotracer Team