Business Profile
Online Gaming
Golden Nugget Online CasinoThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ON 12/03/2024 I REGISTERED WITH "GOLDEN NUGGET ONLINE CASINO" SO THAT I COULD PLACE SOME ****** ON CERTAIN SPORTS EVENTS. ON 12/04/2024 I FUNDED THE ACCOUNT BY DISBURSING $200 FROM MY ****** ACCOUNT. HOWEVER, WHEN I WENT TO LOGIN TO MY GOLDEN NUGGET ACCOUNT THE $200 DID NOT SHOW UP AND IT STILL SHOWED I HAD A "$0.00" BALANCE. THAT BEING THE ***** GOLDEN NUGGET HAS TAKEN $200 FROM ME WITHOUT PROVIDING ME ANY SERVICES. I CONTACTED THEM VIA EMAIL AND PHONE, THEY JUST BRUSH ME OFF AND TELL ME THEY'LL GET BACK TO ME. THEY THEN "BLOCKED" MY EMAIL MESSAGES. AS YOU MAY BE AWARE, THERE ARE QUITE A NUMBER OF BBB COMPLAINTS, THAT I'VE JUST DISCOVERED ACTUALLY, AGAINST GOLDEN NUGGET ONLINE CASINO AND THEY HAVE A "F" RATING. I HAVE TRIED EVERYTHING IN MY POWER TO GET MY $200 RETURNED AND STILL NO COOPERATION AT ALL FROM GOLDEN NUGGET, PLEASE HELP ME!Initial Complaint
11/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I deposited my money on this account , I created the account and verified my identity upon creating the account . I used my card ending in 6512 to deposit which was no issue depositing . Upon winning my money I was initially unable to withdraw to my ************** later my account is unable to play or withdrawal. At this point I dont even want to use the account anymore but I want my $200 in my balance withdrawn back to the only card linked to my account which ends in 6512. That is all and I would like this done immediately. Ridiculous that there is no issue creating the account , verification and being allowed to deposit but when I finally win money there is this issue . I will be unhappy until my money is withdrawn to my card ending in 6512 & I will not ever use this account after. Please respond immediatelyCustomer response
12/06/2024
I have not heard from the business in response to my complaint.Initial Complaint
11/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently tried online gambling for the first time . I used my bank account to deposit 4 times and they where fine with taking my money I then got lucky and won 7k I instantly knew this would change my life and went to withdrawal and they then banned me and told me I wont get any money back for breaking terms but I read all the terms and didnt brake any . Please help me get the money I was supposed to get how can they take my money but then say I cant withdrawalCustomer response
11/30/2024
I have not heard from the business in response to my complaint.Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My account was locked on ******************************************************************** . I sent in my id and verification . I got my account unlocked . I deposit 50$ today which is 10/30 . They lock my account again asking for the same documents. They are a scam Im telling everybody do not play at golden nugget . I asked for my money backInitial Complaint
10/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I started an account with ******************************************************************** today and they locked my account as soon as I tried to withdraw some of my winnings. I don't know if it is because my winnings would go into a joint account with my wife or what the problem is, but they aren't answering me or giving me an explanation. I've heard they do this if you win. I have provided a picture of myself holding my state issued drivers license so they know I am myself!Initial Complaint
09/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/21/24 I deposited $25 to online ****** on the golden nuggets casino app. I received $25 bonus dollars with my deposit. I went up to $61 and back down to $35 when I noticed the issue. While doing my automated spins, I happened to just watch the total amount fluctuate on each spin. I noticed that it was taking my 40 cent bet and then it was taking an additional 10 cents. This happened on every spin. I screen recorded it to show the support team and I wanted my money back, rightfully so. The team would not give me a way to send them the screen recording and then told me they do not see this happening on their side. They refused to refund my deposit as I want to delete this app as this is the second time using it and the second time money was stolen from me by the app. I have documentation of the first incident and their response to it as well. I would like this app investigated as I can only imagine how much money was wrongfully taken from what could be millions of people. **please let me know where I can send the screen recording as this form only allows me to attach a photo**Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Golden Nugget Online ********** www.goldennuggetcasino.com This is a service provider written in the Terms of the service I used (an App Golden Nugget). My account was blocked without explanation. I didnt break the rules or terms of service. Support said that I need to visit Draft Kings website and provide them my personal information. I dont have obligation to the third party and I find that request unreasonable. Im ok to verify my identity, if needed with the service provider Golden Nugget. Support said that Draft Kings bought Golden Nugget. However, Draft Kings doesnt appear in the terms of service I used. Attempt to obtain my personal information by third party is a scam. If Draft Kings initiate to block my account thats unfair business practice and breach of contract, because I didnt break any rules or terms of service.Customer response
08/29/2024
Golden Nugget appears to be engaging in coercive practices by withholding access to assets, effectively compelling a deal with a third party, DraftKings. This conduct raises significant ethical concerns and potentially legal questions. The withholding of assets under such conditions may constitute a breach of contractual obligations or an abuse of power.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to make an account with them and after verifying over 4 times with my ID and social security number they banned my account and will not tell me why. Draft kings online casino also banned me (after spending over $1,000) because they are affiliated with Golden Nugget casino. They refuse to help me to fix it and they will not take my emails anymore.Customer response
08/25/2024
I have not heard from the business in response to my complaint.Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/19/2024, I made a debit card deposit for $1190.00 to Golden Nugget Casino online site. . I gambled $90.00 of it and decided to withdraw the $1100.00 because I didn't want to lose it. However, I have 4 debit cards listed on the gaming site. I decided to put $500 on one debit card and $600 on another debit card. All of a sudden Golden Nugget decided to return my $1100 to my bank with this long 8 day hold. They sent me an email stating that they returned my money with a tracking number on July 19th. I never recieved my money and moreover they decided to put a temporary restriction on my account. I reached out to customer service to ask why for the restriction? I am not new to Golden Nugget I had my account about 2 years now. There are no weird changes to debit cards or banks listed on the account. Today I recieved an email from a Supervisor by the name of *******. He stated that he can't give calls to restricted Account members. I can only communicate by email.The money that was deposited came from my bank from my direct deposit. That's MY MONEY! How do you restricted me access to the site because of the way i took my money out? I even uploaded all kinds of documents. Passport, Driver's license, direct deposit information and all. I still don't have my money. Today is the 4th day. This was a debit card transaction. The site states it should only take ***** hours for a Debit card transaction. They made me feel like a criminal! I just want to see where on the Policy it states that if you withdraw funds to add to two different debit cards listed on file you will be restricted?
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Customer Complaints Summary
11 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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