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Initial Complaint
02/03/2025
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Door to door sales enrolled me in this community solar program over a year ago promising discounts on our electric bill within a few months time. Over a year later, after I enrolled in a new company and already received credits from the 2nd company, Perch sent me a bill and credited my electricity account. Due to a cap on the amount of solar credits permitted, upon receipt of the email bill on 11/20/24, I immediately cancelled my agreement with Perch Community Solar by email. I received a confirmation email and phone call from the company that my request had been received, but the email stated, Please note that a delay of up to 90 days from the date we receive your termination notice is possible. Changes to community solar allocations can only be made once per month which may impact your local utilitys ability to cease allocating monetary credits to you immediately.90 days is completely unreasonable and terrible customer service. I have been billed three times and short of cancelling my debit card, cannot stop them from billing me. Please warn consumers about their 90 days, which for me will likely mean 4 billing statements AFTER cancellation.
Business response
02/06/2025
Good Evening,
Thank you for contacting Perch Energy regarding ******** ********* concerns. In November 2024, we received a request to cancel the customer's ********************************************* subscription. We emailed a cancellation request acknowledgment, notifying the customer that we would cancel the account and coordinate with the local utility to stop sending monetary credits to her electric bill. Ms. ********* community solar subscription has been canceled, and the local utility has removed the customer's account from the ********************** project.

Please note that our ************* team attempted to contact Ms. ******* on February 5, 2025, and February 6, 2025, but we were unsuccessful in our outreach. For additional questions or concerns, we recommend that Ms. ******* contact our ************* team at ************** or email us at ****************************************** .
Perch Energy *************
Customer response
02/06/2025
Better Business Bureau:

Please note that although my cancellation was received and confirmed; I have been billed three cycles. Reading the companys response, I do not expect another bill. If I receive another one, I will be sure to contact BBB again.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******** *******
Initial Complaint
01/29/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Woman harassed me at the door. Took pictures of my bill. Said there was a 5% to 10% on my bill that would go on. I read some reviews. Didnt like what I sawZ Tried to call and cancel, Said I didnt have an account so I wouldnt be charged anything or have nothing on my bill and assured me it would be cancelled, But I havent gotten an email saying anything was done. I will be calling back.
Business response
02/05/2025
Good morning,
Thank you for bringing ****** ******* concerns to our attention. We acknowledge Ms. ******* enrollment concerns and will follow up with our ************** regarding her feedback.
Please note that our ************* team attempted to contact Ms. ****** on February 5, 2025, to confirm that the issue has been resolved to her satisfaction, but we were unsuccessful in our outreach. A confirmation email was sent to the email we have on file to acknowledge the cancellation of the application. For additional questions or concerns, Mr. ****** can contact our ************* team at ************** or email us at ********************************************

Thank you,

Perch Energy *************
Customer response
02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ******
Initial Complaint
12/14/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
12/14/2024 a representative was going door to door inside my apartment building, was selling Solar electric.I signed his Agreement, however i want to cancel, i see alot of negative information online about the PERCH Community Solar company. I am getting no response from customer service at the company, my agreement states i have 3 business days to cancel, which i am trying to do
Business response
12/16/2024
Thank you for bringing ******** ******* concerns to our attention. We received Mr. ******* request to cancel his community solar subscription on 12/14/2024, and our records indicate that his request was processed on 12/16/2024. A Cancellation Acknowledgement email was also sent to the email address that we have on file for the customer.

Please note that our ************* team attempted to contact Mr. ****** today to confirm that the issue has been resolved to his satisfaction, but we were unsuccessful in our outreach. For additional questions or concerns, we recommend that Mr. ****** contact our ************* team at ************** or email us at ********************************************

Thank you,
Perch Energy *************
Initial Complaint
11/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Person came to my door explained what the solar credits was but did not inform me that i would be billed by perch and she said that it was all completly free
Business response
11/19/2024
Good Day,

Thank you for bringing ******* ******** concerns to our attention. We spoke with Mr. ****** on 11/17/2024 and confirmed he does not have an active community solar subscription with Perch. We acknowledge Mr.Alnutts enrollment concerns and will follow up with our ************** regarding his feedback.

If Mr. ****** has any further concerns, our ************* team is available at **************, Monday through Friday, 8:00 a.m. to 7:00 p.m. EST, or by email at ***********************************************************************.

Thank you,
Perch Energy *************
Customer response
11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* ******
Initial Complaint
10/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never sighed for any stuff told them if I did my bills should be cheaper but thats not so my bills are terrible considering I have a small house tried to tell them mu husband might have unnoticed to be he has Alzheimer's and bought a few things before I stopped him I ignored it thinking it was scam but get sending notices for and more money which I told them I was not paying but will not leave me alone driving me crazy
Business response
11/06/2024
Thank you for bringing these concerns to our attention.Please note that this account has been canceled and the customer no longer has an active ********************************************* Subscription. Please contact our ************* team at **************, or you can email us at ****************************************** if you have any additional questions. Our representatives are available Monday-Friday, 8am 7pm EST.
Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Perch Energy has a contract They claim I signed, I did not, it is not my signature. I emailed them on October 25th canceling my account with no response. It says I will be charged according to my energy bill but I never signed up for that. I want my information removed from their business and no further billing.
Business response
10/30/2024
Dear ****,
Thank you for bringing your concerns to our attention.Our records indicate you do not have an active community solar subscription with Perch Energy. We apologize for the inconvenience.
Please call our ************* team at ************** or email us at ****************************************** if you have any additional questions or concerns.
Thank you,
Perch Energy *************
Customer response
10/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** **********
Initial Complaint
10/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was forced to Perch Energy as the company I signed with years ago was acquired by Perch. I didn't hear from them for months then started receiving bills that included multiple months payments. I called to complain and was told this was part of the acquisition and it would catch itself up. I notified Perch that I was no longer interstesed in their service. I then received an e-bill ( I want paper) due on 10/19 and they charged my account on 10/4. I called and and complained that it was not ok to charge me 15 days before my due date. I then went into the payment screen to see I have no control over stopping auto pay or changing the due date. I then submitted in writing twice that I was revoking their authority to charge my accounts and to close my Perch account. I have received NO response. Now I need to make a stop payment at ***** and close y debt card to stop them from charging my accounts. The people who work there that I spoke with are not knowledgable and offered no assistance. The web site offers no assistance and emails remain unanswered. I seek to have this account closed and to be reimbursed for the stop payment fee as well as have ensure they document I have revoked permission to access any of my banking accounts.
Business response
10/29/2024
Good Day,
Thank you for bringing these concerns to our attention. We attempted to contact **** on October 22nd, October 23rd, October 25th, and October 29th but were unsuccessful. We show that the community solar subscription is no longer active, and all pending issues have been resolved.
**** may contact our ************* team at ************** or email us at ****************************************** with any additional questions or concerns.
Thank you,
Perch Energy *************

Customer response
10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have asked for removal of my accounts for autopay on Perch website. I provided date and time for a phone call to Perch, indicating my phone will block unkown callers and to leave a message. No messages were left, and no alternative phone number provide aside from a non direct line - and they no one called me at the time I provided for a meeting.
When I look at my account it says your Autopay is set for November 5. I then had to make a stop payment on my account, which has cost me $35.00. I am not able to upload the screen shot of my account showing auto pay is still there.
Best, **** Nagy

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business response
11/06/2024
Good Day,
Thank you for bringing these concerns to our attention. We attempted to contact **** by phone and email on November 4th and November 5th. We also responded to her email inquiry regarding autopay and confirmed that her account was not on autopay on November 4th, 2024.
**** may contact our ************* team at ************** or email us at *********************************************************************** with additional questions or concerns.
Thank you,
Perch Energy *************
Customer response
11/21/2024
11/21/24 UPDATE- After getting confirmation my account was closed, I paid my closing bill. I have subsequently (yesterday ) received another bill from this company. As I have terminated this account and closed it out, dealt with them not calling at requested time, it appears I cannot get them to stop harrasing me.
**** Nagy
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was approached by two men outside of my home. I made it clear that I was not interested in anything they were selling. One man said absolutely nothing. The other went on and on saying they dont charge you ANYTHING. they give you money back and credit you. Got into a big conversation with my daughter and was looking stuff up on the phone looking up movie characters. Had my phone in his hands at which point sent a link and even downloaded ****** chrome to my phone that I did not have. And then pressed all of the buttons and did it all as Im standing there saying I am not signing up for any type of programs. I may be an idiot for carrying on the conversation but I never agreed to be any part of any program. I did give him my email address and my phone number but I clearly said about 10 times I do not want to be apart of any programs. Following them leaving I got an email saying welcome to perch solar community. Looked them up and see the tons of bbb complaints and bills people are getting. I also read the terms and conditions and it says you can cancel in writing within 3 days. I called within 1 hour. The woman said it would be canceled and I would get a notification. Never received anything. Called back again that evening. Man said it was canceled and I would eventually get something. Never got anything. WROTE in writing within 3 days of cancellation. Never got any response. I just received my rge bill and there is a small credit on my bill which means they didnt cancel it. I want no part in this program. I repeatedly said I want no part in it and he signed me up anyway. I dont have money when a bill comes later on. I was happy the way it was. And that was my words when he came in my yard. He should be fired. His name is *******. I wish I took a picture of his badge. I need confirmation that my case is closed. I dont even have a account number. I dont have any other information as they never gave me anything. This is not right at all.
Business response
10/18/2024
Thank you for bringing these concerns to our attention.We spoke with ******** on October 18th, 2024, and resolved any outstanding issues. ******** may contact our ************* team at ************** or email us at ****************************************** with additional questions or concerns.
Thank you,
Perch Energy *************
Initial Complaint
10/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In August I paid $1764. Three payments were via credit card and two were via checks, for residential solar power, a small house. I am not sure if I authorized all of the credit card payments or if they were automatically deducted. It was my mistake to pay by check, as well. Perch has a very incomplete website and although my account is being credited, it is not nearly enough money, Sorry, I tried to attach a ****** doc below and was unsuccessful. Calls with customer service have been unclear and confusing
Business response
10/18/2024
Thank you for bringing these concerns to our attention. We spoke with Mrs. ******** on October 18th, 2024, and are in the process of resolving any outstanding issues. Ms. ******** may contact our ************* team at ************** or email us at ****************************************** with additional questions or concerns.

Thank you,

Perch Energy *************
Initial Complaint
09/27/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm receiving a bill on a non-authorized contract. I did not sign up for this at any point or time. I have tried to cancel this unauthorized contract and they are still billing me.
Business response
10/02/2024
Dear ******* *******,
Thank you for bringing your concerns to our attention.Our records indicate that as of 7/29/2024 your Community Solar Subscription is no longer active. Additionally, any remaining balance has been removed from your account. We apologize for the inconvenience.
Please contact our ************* team at **************,or you can email us at ****************************************** if you have any additional questions or concerns.
Thank you,
Perch Energy *************
Customer response
10/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* *******

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