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          Business Profile

          Wholesale Shoes

          Converse, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wholesale Shoes.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I PLACED AN ORDER ON 11/20/2024 FOR 6 *****, 5 ***** CAME IN 1 SHIPMENT ON 11/22 AND THE LAST ITEM CAME SEPARATELY ON 11/29. 3 SEPARATE RETURNS WERE INITIATED **** FOR 4 ***** AND WERE SHIPPED IMMEDIATELY. THE ***** WERE RECEIVED BY THE COMPANY AS FOLLOWS:#R004062919 ON 12/9/2024 #R004073072 AND #R004073063 BOTH RECEIVED BY THE COMPANY ON 12/12/2024.I HAVE YET TO RECEIVE MY REFUND. I HAVE CALLED TWICE. THE FIRST TIME I WAS TOLD MY RETURNS WERE RECEIVED. THE SECOND TIME I WAS TOLD I WOULD RECEIVE MY REFUND BY 12/20 AND STILL NO REFUND!!!!! (AS OF 1/6/2025)

            Customer response

            01/17/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

            Regards,

            ***** Choppy

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Converse is continuing to hold back refunds for returns that were made in November. They keep telling me the same excuse of a system error for over a month and yet doesn't not manually refund my account when they have the capability to. They keep promising a return every week and it's been several weeks with the same excuse and refusing to actually refund my money. This is unacceptable to have the item and keep the money with no resolution for weeks on end and clearly no solution in sight.

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Refund overdue. Converse received new, but too large shoes on 11.21.24 and sent me confirmation email. No Refund as of 1.1.25 despite chat customer service telling me 4 times it will be posted in 5 days. Chatted with customer service Dec 3rd. Dec 24 and Jan 2nd

          • Initial Complaint

            01/01/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I returned an item I purchased online on November 22nd. I received the item on December 2nd, but the item did not fit, so I returned it December 3rd. The item was received by the company on December 5th. I have not received a refund yet.I am launching a compliant because I had a similar issue with another product I returned and it took several calls to get my refund because they kept saying it is delayed, but could give me a timeline of when I should receive a refund. It had been nearly a month when this first return happened. I dont want to deal with several calls to the company to get my refund for this order.

          • Initial Complaint

            12/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a pair of shoes. Less than a month later, it was defective. I filed a defective claim with converse and was told I would receive a follow up after following all instructions. After 4 weeks and no follow up, I called again. I talked to supervisors, stating I would hear within 48 hours. After another 2 weeks, I called again, and was told I would receive a call within 48 hours. I have still yet to receive any response from Converse after multiple attempts.

          • Initial Complaint

            12/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I went online to purchase 1 pair of shoes for my son. There was a sale, and the price in the cart, with tax was $29 and some change, under $30. I used ****** to be smart and ****** confirmed the same purchase price of $29. When I clicked on finalize the price changed to $50.22. I would not have purchased this item. I went immediately to ****** and it reflected I made a purchase for $50.22. When I attempted to dispute the transaction it stated it was listed as a monthly recurring charge so I was not able to dispute this type. The ** system did cancel any future auto payments. So Converse labeled it as a recurring charge to avoid disputes. There is no reason you should have a recurring charge when purchasing a pair of shoes. I went to the same website using a different internet browser and not signing into my account and the same pair of shoes on sale for $43.45. I just want a refund. I never want to make a purchase from them again. The chat feature states no one is available, there is no email either and no one answers the phone. This is very disappointing. Please assist. I do not have the item. The transaction was from today.

          • Initial Complaint

            12/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a pair of shoes custom made for my daughters 15th birthday, We went to the store to get an extra piece added to signify it was her 15th birthday. After my daughter wore the shoes for 2 days the lettering on the bottom of the shoes was coming off. I immediately called and email ************************ and told them I wanted the shoes remade and to be credited ***** so I can get them back to the original state they were in when I gave them to my child for her birthday. This is a defect on converse part. WHY should I have to pay another 35 dollars so a total of almost 70 dollars to add the embroidery back on the shoes when this wouldn't be a problem if the lettering didn't just fall off. I submitted pics multiple times. I wrote for months asking what was going on and I got zero response. A company that is big as you are the right thing to do would be to remake the shoes and then discount or refund me ***** so I can go back to the store to get the embroidery put back on. The store won't do me any favors so now I have shoes that are falling apart less than 4 months old and that is what my daughter has to remember her birthday gift. Companies should know that bad word travels fast and you lose customers and more customers when I tell them how we were treated and no one will have custom shoes done knowing they will fall apart. Then get left high and dry. I asked the store which has nothing to do with online and they agreed to redo the extra lettering for free, But converse online won't respond to redoing her shoes and they ignore all emails and act stupid like they never got anything when I sent the photos they requested multiple times. ********* order number.

            Customer response

            12/25/2024

            I have not heard from the business in response to my complaint., 

            They are horrible and deserve an f rating. They don't respond, they lie and say they will fix something and then don't do a thing. 

          • Initial Complaint

            12/13/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            i placed an order online on December 12, 2024, #********* at 9am for overnight delivery upon checking on the status of my delivery it says still p***aring i paid for overnight delivery ***** i spoke to a *** who informed me that they was behind in orders, i ask why was i not notified of any delays or problems through email or phone ( text) was told give it to Monday. The item i ordered was a birthday gift for my nephew. i then expressed that i needed to speak to a supervisor, upon speaking to the supervisor was informed that my order will be delay in a rude way as customer i feel like i deserved better communication. i am very outrage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

          • Initial Complaint

            12/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            The company never shipped the item but still charged me.

            Customer response

            12/22/2024

            I have not heard from the business in response to my complaint.

          • Initial Complaint

            12/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Converse not only stole from me but denied me the opportunity I cancel an order that was not even close to being shipped. They were so nasty to me, blamed me for each and every one of their problems. Told me in every possible that they refused to listen to me, they were taking my money no matter how wrong they were, and wouldnt allow me to speak with a higher representative. Converse was so horrible to me as paying customer. I was left hopeless, helpless and felt completely assaulted and destroyed by the company. I have more specific concerns and information Im just too upset and hurt by the hours of mistreatment and abusive company conduct. I am appalled that this company could get away at with what they did to me today. They are also not at all happy to help, hung up on me just because they didnt want to deal with it, I cant even describe all the details because Im still so sick to my stomach. They would not allow me to speak with someone in charge, promised me Id get a call back today and I didnt happen. Which I knew was going to be the case. Every single word I had to say was completely stepped all over like I was just trash.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 117

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 Lovejoy Wharf

          Boston, MA 02114-2114

          Get Directions
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          (800) 428-2667

          Customer Complaints Summary

          121 total complaints in the last 3 years.

          37 complaints closed in the last 12 months.

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