Complaints

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There has been two incidents where I tried to contact repair and finish the job and he refused to do so. I had the roof done by Castro Construction earlier this year in February 2024. Come the end of April notice there was a section of the under a window not done and still having the old shingles on and along with rotted wood sticking out. I sent Castro a message to repair/ replace the section he refused to come and do the work. I ended up paying someone else $1200 to repair fix the section because it was an immediate repair to protect my home from incoming rain. Now August of 2024, I notice one shingle have been torn off by heavy winds, we had in **********, ** last week. I sent him another message to come and fix but he still refuses to come and repair. I would like to not have to pay someone else to fix this. repair some of the Flashing on windows.

  Business response

  08/20/2024

  That client did not pay me, I had to spend my money.

  Customer response

  08/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I reject the resolution because we did pay him attached is the check for his payment he took. After work was suppose to be done, I had noticed that work was not done under a window. Attached is the photo of the unfinshed work. Which i ended up paying someone else to finish. Currently all i want is to have him fix the shingle that broke off before more rain comes. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Schallum

   

   

  Business response

  08/20/2024

  All this happened for this reason, I spoke with the client before starting the work that I was going to charge extra for layers of shingles, she told me that yes I was going to pay extra for layers but when we started working that house had 4 layers of shingles so I said you have so many layers do I have to charge extra, she told me yes, but the next day when I was finished working her father arrived and told me that they were not going to pay for extra layers of shingles, and they did not pay me. I worked for free with so much suffering, it was a very difficult house to work on and they did not pay me.

  Customer response

  08/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  During the walk through we had a verbal conversation where removing ****** was mentioned. To my understanding this was included in the pricing of the contract. He mentions that the removal of each layer would be priced at 400. After getting to the job site he then verbally quoted us $1000 per a layer in addition to what was on our contract, because he decided the work was too difficult even though he was well aware of the job. 
  
  

  
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Schallum

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩