Reviews

After receiving the product and testing it, I decided that I was not satisfied with my purchase and initiated a return request. When I contacted Keurigs **************** to start the return process, I was informed that I would be responsible for return shipping costs. At no point during the ordering process was I informed that I would need to cover these costs. This crucial detail should have been disclosed upfront.I proceeded to return the item via **** unaware that the return shipping would cost me $40.43. This amount represents approximately one-third of the price I paid for the machine. Had I been informed that Keurig does not offer free return shipping, I would have never purchased directly from the company.Issues with ****************:I attempted to resolve the matter through Keurig's online chat feature twice but was unable to connect with anyone.I then tried to submit my concerns using the Contact Us form on their website but received an error every time I tried to submit my message.After repeated failed attempts to contact customer support through these methods, I had to call Keurig to request an email address to communicate with them further.Once I had shipped the item back, Keurig offered to cover the return shipping cost. However, I requested reimbursement for the $40.43 I had already paid, and instead, I was only offered coupons as compensation.I find it unacceptable that Keurigs customer service team is outsourced, and that the support I received was scripted, impersonal, and ineffective

We apologize for the inconvenience. When the customer called us on 1/13 we let them know they were responsible for return shipping. It is also stated on ************************** regarding our return policy "Product shipped to you from ************************** as a gift may be returned* for a credit to the original form of payment or exchanged for product of equal value. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase." Thank you

Trying to find out what happened to my order??? No customer support paid for 2 and received one !!! Please dont order directly from website I will update if I ever get response??? Spoke to ****** from *****.

We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank you

We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank you

We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank you

We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank you

We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank you

They offered me to purchase another one thank you so much but I wont do business with us place any longer. They dont speak English and they send their calls out to *********. Communication was very difficult with them. I prefer the ninja.

On 12/12/23 I purchased the new k-duo plus, registered it on 12/17/23. We liked the option of having an all in 1 machine. It lasted till 2-12-2024, called Keurig and they sent us a new one, registered that one on 2/22/2024. The replacement failed on 5/25/2024 received the replacement on 5/25/2024. That replacement failed on 7/15/2024, since that was the 3rd machine we tried they sent a new model, K-Duo Special Edition. Received and registered the replacement on 7/20/2024. That one failed on 12/12/2024, called Keurig they said no worries we will send out a new one at no charge. Put me on a 5 minute hold and then said I needed to speak to a customer service specialist. Speaking with her she said that it was out of warranty Id have to wait for a box to be sent, ship back the machine that was not working and once approved they would send out a replacement. She would not listen to reason that this would be the 4th replacement. With all the problems Ive had with Keurig I should not have to wait. Needles to say, at that point she had no desire to help fix my issue. VERY DISAPPOINTED with the customer service department.

We apologize for the inconvenience. We advised we would be able to replace the ****** once we pick up the defective unit. The customer declined and they disconnected the call.

After all the inconveniences I have/had to deal with I shouldnt have to deal with returning an item that is clearly defective. Its a shame that your products dont even last 6 months, apparently Keurig does not hold their production company to very high standards. Needless to say bought a ****, that has a 3 year warranty, is made in America and is considerably better quality. Step up your game Keurig, build better quality products and get better customer service that truly helps your customers.

After all the inconveniences I have/had to deal with I shouldnt have to deal with returning an item that is clearly defective. Its a shame that your products dont even last 6 months, apparently Keurig does not hold their production company to very high standards. Needless to say bought a ****, that has a 3 year warranty, is made in America and is considerably better quality. Step up your game Keurig, build better quality products and get better customer service that truly helps your customers.

I purchased a Keurig directly from their site in October 2023. In early September, it stopped working completely - won't turn on. I contacted their chat support and was directed to call in. However, we then went through a catastrophic natural disaster (Hurricane ******) on September 27 and were displaced from our home for over a month.Keurig will now not replace the broken coffee maker even though I originally contacted them before the warranty was up and had extenuating circumstances about why we weren't able to call before then. It's clear their call center (even when escalated) can only read from a script and is not able to assist with more nuanced issues so you're out of luck if you want actual support from Keurig.

We are sorry the customer is not happy. We offered them a signific discount on a new ****** plus free coffee. The customer was not happy. Thank you

I had an older keurig for over 10 years and loved it. In 4/22 I purchased a new K Supreme. it stopped working in 3/23. Luckily it was a few days under warranty so they replaced it. It is now 12/24 and the replacement stopped working again. 2 coffeemakers in a little over 2 years. The company offered me 25% off FULL price of a new one. I wanted to go back to the classic which was on sale for 47% off. So they offered me a BOX of coffee. After talking to several people REY offered me 50% off FULL price. Basically 2.39 for all the frustration I have been thru. He then said file a formal complaint which i did via e-mail but also told him I would file a complaint with BBB. I honestly believe that this was a faulty product. A coffeemaker should last serveral years not less than 2.

We are sorry to hear our customer is not happy. We offer a one year warranty on all of our brewers. Since this customer's ****** is over one year we extended a significant discount to them. We apologize they are not satisfied. Thank you

******** product especially for the price. Bought their premium coffee maker and its just over a year old and doesnt work. ***** there designed to only work until warranty expires.I bought directly through keurig. When I contacted customer support they just kept trying to give me a free reservoir even though the problem is the electronics.Unless they replace this faulty unit they have lost a long term customer that had purchased several units

We are sorry the customer experienced a problem. The ****** is well out of the one-year warranty so we offered the customer a significant discount on a new unit. The customer declined our offer. Thank you

They are full of BS! They offered a discount smaller than what was already offered in the website. How do I know? I checked lol Dont listen to their BS and buy a better product! $200 for just over a year for a coffee maker is bad engineering and Im not alone check others reviews

Their website's starter kit "discount" is such a scam. In summary:1. They deliberately put the terms of their "starter kit" with huge discount, hard to fully apprehend, and easier for us consumers to misunderstand.2. They don't allow cancellation of order even only after 5 minutes of the order placements, despite it takes them many days more to process and deliver the order.3. After my cancellation of the subscription, they only automatically bump up the price of my order placed in misunderstanding, rather than give me the option to cancel the order altogether. What happened:I was drawn to their website to buy their "start kit", which offered a 50% discount on their coffee machine. Unbeknownst to me, their website also explained that I needed to buy 16 bags (about 320 pods) of K-cups to get this discount, buut in small texts below their fancy pictures. And I didn't read to those texts. Their big graphics, buttons, didn't say that at all.Then I realized I need to subscribe to this K-pods plan and buy an additional 12 bags, I tried to cancel it. Then immediately my coffee machine's price doubled due to ineligibility to receive that discount. Also the 4 bags of k-cups I ordered increased price of total $20, due to my eligibility to receive discounts on the pods. I contacted the customer service immediately trying to cancel the order, but I wasn't given the option. And the coffee pods that I ordered (which became the pricey full price), cannot be returned.

We apologize for the inconvenience. The customer would need to agree to the terms and conditions of the Keurig Starter Kit prior to checking out. We appreciate the feedback.

I purchased a Keurig coffee maker 2 weeks ago and have been trying to register it for warranty. I have filled out forms, taken a picture of the serial number like they requested and they tell me it can't be registered because they don't recognize the serial number or the picture is not clear. It seems Keurig is looking for any excuse not to register their coffee makers. I have heard other people have this problem also. Coffee makers have a lot of break downs. I will tell everyone I know how they treat customers.

We are sorry our customer had an issue. We were able to verify her photos and send her a warranty replacement. Thank you