Reviews

My experience with this company scares me, I have zero confidence in them. Stock from my mother-in-law is handled by them. On her passing we had to go through hoops to get the stock transferred to the Estate. It was a bit of work but not a problem. Once transferred successfully is when the problems began. We no longer get quarterly statements on the stock. When we tried to setup online account the first time it took quite and while and the final step was them sending us a access code in the mail. When we received the access code it didn't work. So we followed the steps for a new access code. When after 3 months we received no new code we called the customer support center. After we finally got through we were on the phone for over 30 minutes talking to someone with a heavy accent who was in a room with a lot of background noise from people speaking loudly, it sounded really shady at best. I followed with a detailed complaint email regarding all the issues with our call. Two days I got an email saying a new code was being sent and apologies for our issues with their automated telephone service. We didn't use the automated telephone service we talked to a live idiot. Two weeks later we received another letter with another access code and again it does not work. I don't understand how BBB gives this organization an A+ rating when every review is an F-.

Agree with everyone else - an absolute nightmare of bureaucracy to deal with. They do not want to give you your money at all. Nothing but hassles with them - avoid at all costs.

Worst company I've ever dealt with. Lies, excuses, and misinformation. I still cannot resolve my husband's estate. Each time it is something else. Now my forms that I submitted are out of date. Perhaps if they had processed things in a timely manner they would not be. This has happened twice.

*****. Company. ********** out - they are predatory! Nearly impossible to get your money out. I called to transfer my stock to my ****** account. They required a handwritten not with a gold medallion from a bank in order to do so. Are you kidding me? I explained I was able to transfer my *** shares to my ****** account via phone the day prior, but said that was not an option with them.The company makes it incredibly hard to get your money so BEWARE!

Of all the tech support phone calls I've had to do in my life, this has to be the worst company I've ever worked with. I wish I could give it less than 1 star. They were supposed to ***** me my account portfolio and they accidentally sent me someone elses portfolio which makes me think they sent mine to someone else as well. Totally incompetent! I can't tell you how many hours i've wasted getting transferred and disconnected.

I had an account they could not find. Kept sending me to ******. ****** kept sending me back. Turns out they do have my account but several incompetent employees. Sold all my shares. Never doing business with them ever again, even if they are the only **** broker offered by my employer

Nothing but a nightmare!!! I am the executor on my mom's estate AND a joint holder with my mother on her computershare accounts. I just want to cash out the stocks and close the account. I've filled out the paperwork and when I go to get the medallion stamp and a notary and no one will do it. I have been told since I'm a joint holder I should only need to provide a death certificate to liquidate the account, not transfer into my own account first. I'm at a loss at what to do until I speak with her attorney. I was my Mom's caregiver for 2 years until she passed from ALS. I'm grieving my mother and it is sad that I have to go through this stress when I am clearly a joint holder and have proof she is deceased. I was also told if I don't do this the money will be sent to the state and go into probate. This makes no sense with my name on it.

This company is THE WORST and has continually made the process of redeeming shares in companies from my mother's estate unbearable. I am the executor of my mother's estate and have only encountered bureaucratic barriers and ridiculous requirements for things like original hard copies of court appointment letters (of which I have one, and not enough for each stock request!) medallion stamps for change of address forms which require a recent statement, but then have no recent statements issued from them to make any changes. I can find no record of them ever issuing a statement to my mother, despite issuing her dividends - which apparently don't count. Never ever deal with this company or their partner *******.

It has been a nightmare working with them at every. single. step. Setting up the account is a nightmare. Getting through to customer service who can only help with a VERY limited number of things is a nightmare. They double withdrew from my account which caused me to overdraft in my checking. I fixed it. Then I went to make a large purchase of stock using a specific account, and they took it from a different account that I DIDNT input for the transaction, again causing me to overdraft on every purchase until I caught it. They owe me SEVERAL overdraft fees. ??

***************************** & Computershare. NOT MORTGAGE COMPANIES.1. PLS READ ARTICLE MAY 2023: REUTERS 10/2/2023 AUSTRALIA DID A DEAL SELLING MORTGAGE PORTFOLIO TO ******************* COMPANY has all these small outlets So when you're late on your mortgage they can instantly just throw you in foreclosure and make a ton of money. The reason for this is because a co. like ***** Fargo Does Not Want foreclosures in their portfolios; it would look very bad. So they sell off mortgages to these fraudulent little shell companies that actually NOW (Not early last year)They Finally state on their website 2. "WE DO NOT HELP NEW YORKERS" Didn't say that on SLS website EVER I complained non-stop and now SLS seems to be gone. And now it's Shellpoint, which is the absolute exact thing. There's a Newrez in ******** **?! SLS was headquartered in ************ a PO BOX in ******** that was rented as a space w a couple of people that would work as a call center.3. *PLEASE READ: 2024 ************* today completed its previously announced acquisition of Computershare Mortgage Services **** and certain affiliated companies, including ****************************** ("SLS"). Immediately following the closing of the acquisition, SLS merged into ********** ("Newrez").May 2, 2024 NEWREZ SHELLPOINT STATES ON THEIR WEBSITE THE FOLLOWING:Licensed ****************************** of Financial Services. This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of ******** will be accepted through this site