Reviews
7 Customer Reviews
Review from Robin R
1 star01/22/2025
Ordered ortho pro sneakers, took many weeks to arrive shipped from *****, cheap,hard,uncomfortable sneakers, not wide size 9, and I wanted to return and would have to pay a $1 by credit card to speak to a technician per the online chat..no way..I'll throw them away..can't wear them, mistake to order, looked at Amazon reviews after the fact and not liked by many..don't order you'll be disappointedReview from Craig B
1 star07/20/2023
Ordered shoes online from Shoes.com. Too big, so tried to return per their policy. Return shipping label included in the box had the Rockport address on it, so used it. Neither Shoes.com or Rockport would give me a refund. Each company kept referring me to the other. Very poor service from both. I would never buys shoes online again given the terrible service I received. Ended up out ~$80.00!Review from Joy
1 star07/29/2022
I want to report the cloud monster shoe company I purchased a shoe and give me a bad blister turn out cant walk for 2 days and I report to the company what happens to me and all they concern is return the shoe and no concern about what happens and damaged gave you I even send them a picture of my feet. And 1 of their personnel was discrimate me and Laughing what happens to I have all the email. From them. Hope this people accept that their product is NOT a Good product instead of insulting BUYERS.Review from Beth T
1 star06/20/2022
Purchased an e-gift card for my son from shoes.com. Shoes.com was bought by DSW and they will not honor the gift card! Zero stars.Review from Katie D.
1 star05/03/2022
ZERO stars. I so wish I would have checked this site first. Shoes.com is a complete scam, do not order from them. I ordered 2 pair of Birkenstocks, returned both as they did not fit and they are stating they did not receive them and refuse to refund. Now I'm out $160 and no shoes. Their customer service is the most rude I have ever dealt with, completely condescending and the rep said that his supervisor reviewed his emails and approved them (so obviously management is an issue also). I am taking this everywhere I can so that others don't make the same mistake.Review from tuly b
1 star04/05/2022
worst experience in 2022 this company is a piece of garbage i have made 3 orders in total with them the first order was ok second order i have ordered a small size for some reason it checked out 3 sizes bigger their site ***** and its a all deal to ship back i sent them email before shipped outto cancel they refused to do so than now i ordered again a shoe and i got 3 sizes bigger their phone doesnt work i opened it for a special occasion that i had and i realized its too big now when trying to return it gives me a error stay away they are a s*** of a company take my word their expiration of their business is soon they are not gonna be in business in a year 2Review from James B
1 star03/18/2022
I wish I could give 0 stars on the review. After placing an order for $180 boots that were listed "in stock" the company cancelled the order 2 days later without explanation. After contacting customer service, various explanations were given about why an order might be cancelled, without addressing my specific order. I was invited to reorder with a coupon. After reordering, the company again charged my account. After 2 weeks, still no shipment. I contacted customer service again (through email as they apparently shut down their call in phone number) they gave various reasons as to why my order may be delayed, without addressing my specific order. After 3 weeks the company again cancelled my order without explanation, even though the website still says this item is in stock. Waste of time and energy.
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