Reviews

I had been a loyal customer for more than 3 years when ******, owner of Doggonerunnin notified me via email on Jan 12, 2023 regarding termination of her services aggressively, abruptly, without notice or cause. ****** indicated that her termination was based on me not following her dietary recommendations and that our 2 dogs were underweight. She went so far to say on multiple occasions that she knew more about canine nutrition than our vet, and boldly described herself as a "dogtritionist". Interestingly, this came after my 2 dogs had seen our vet only weeks before in December, and were deemed in perfect health and weight. This separation was not any different from the unprofessional and bullying behavior that I experienced during the last 3 years which included her verbally yelling at me because I didnt respond to her non emergent requests fast enough. While ****** was wonderful with our dogs which is the primary reason I tolerated her bad behavior longer than I should have, her customer service and interaction with me, my husband and other **************** was rude and unprofessional. I did finally receive a full refund for prepayment of services 30 days after first notification of termination; however, this was not without a barrage of text exchanges being told that the multi dog discount that had been applied would not be honored in my refund, even though I had always paid in advance, and received this discount for the past 3 years. It has now been 60 days since terminating services with Doggonerunnin and I am still awaiting a response on the return ofthe 2 leashes that I supplied to ****** for the purposes of walking my dogs. She has refused to respond to multiple email and text requests to return my property.

As a Better Business Bureau accredited A+ rated company, this derogatory review 1 of 3 written in 14 years in business is nothing more than character assassination, a deliberate effort to damage our reputation and credibility because company canceled ******* group hike service due to breach of verbal contract which outlined ********'s responsibility, our company expectations, limitations, and serious nature when working with two aggressive dogs. doggonerunnin reserves the right to cancel when the health and/or safety of a dog, group of dogs or handler becomes a concern without being defamed, suddenly depicted as bullying and abusive after 3 1/2 productive years providing the family with hands-on guidance, behavioral training, human-grade dogtrition and health protocols, group hike, and in-house overnight stay service. Upon the initial meet-n-greet the policy and procedures are discussed and outlined specifically. Every client is informed that our schedule is full, our time is limited during group hike pick up and drop off, and never mistaken as rude, our quick pace, in-and-out as anything other than that. After my initial phone call to ******** discussing briefly my concern of ***** body composition and weight loss, which she acknowledged (please see attached text communication) unbeknownst to me until that particular hike due to padded fleece top; an area we've been addressing off and on 2 1/2 years, I was told by ******** that she would call back in 15 minutes, which she did not do or anytime throughout the evening. We, as a group, made the decision to step away due to concerns shared in heartfelt, compassionate, caring, and grateful text communication. (Please see attached text communication) Once services have ended, company policy and procedures are in place, safeguarding the client home, as well as company liability. It is a simple, straightforward, easy process via 3 text communications with brief key and daily hike notebook return instructions, at which time the series of steps to begin refund and/or payment due to company process begins. The second week of the following month company refunds are issued through company bank bill pay and mailed directly. The company waived the 2-week cancellation notice and courtesy discount, which normally does not apply unless 10 hikes are used in advance was credited. We received 3 text communications and 4 emails from ********, all verifiable, causing deliberate interference and delay ending a working relationship responsibly, amicably, and safely that the house key was dropped off at the local police department. The notebook, the property of doggonerunnin, ********, would not return. Due to continued emotional outbursts and derogatory comments made by ******** (please see attached text and email, communication), we no longer tolerated it, and she was blocked from further communication. The leashes in question are 30' required leads used as a training tool and cut down in small increments as the dogs' behavior progresses until 6' is reached. Clients are instructed to cut off the handle as a safety precaution. Once the midway progressive point was reached, ******** provided a scissor and, in her garage, assisted with cutting both lines. She kept approximately 12' of the initial 30' lead and gave permission for the company to take possession of the other 18'. doggonerunnin is passionate and full of gratitude to be able to provide over the years wholesome human-grade dogtrition and natural health protocol recommendations and guidance to clients in need of healing acute, chronic, and debilitating diseases. doggonerunnin's human-grade dogtrition is an integrated part of who we are. Smear, slander, or negative words, we will continue to live out our values, helping and healing one dog at a time. Thank you.

After being a loyal client for about a year, I emailed ******, the business owner, to inform her that I was moving, giving her my new address, and requesting that she let me know if she'd be able to continue including my dog in her hiking service from the new address. She did not respond and when she came to pick up my dog for a scheduled and prepaid hike two days later, she called me at work. Almost as soon as I picked up, ****** began a harangue of verbal abuse. Apparently she had taken my message as an attempt to immediately cancel all services, which it was not. Instead of allowing me to clarify or get a word in at all, ****** yelled at me for the duration of two phone calls, hung up on me, and refused to listen to my voicemail. Her behavior was borderline unhinged. She turned a misunderstanding on her part into a verbal assault and complete severance of our contract. This episode was extreme enough that I would no longer trust her with my dog or as a reasonable person with whom to conduct any sort of business.

As a Better Business Bureau accredited A+ rated company, this derogatory review, 1 of 2 written in 14 years in business is nothing more than character assassination, a deliberate effort to damage our reputation and credibility because company canceled ***** group hike service due to breach of verbal and written contract. Company received 2 client phone calls, 5 client text communications, 1 client phone voice message and 2 client emails all verifiable. Worthy of mentioning upwards of 450 well-meaning text communications over 9 months outlining, reviewing and successfully completing obedience, behavioral, social, aggressive and redirect training, human-grade nutrition and health guidance and working hands-on with ******* as a courtesy all services free of charge. We wish **** continued success and pawsome times! Thank you.