Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We engaged with Cultural Care Au Pair to hire an au pair. We matched after reaching out to over 30 candidates. We had an au pair who had every weekend off, worked less than 35 hours per week, had her boyfriend visit for a week. We let her take our car on trips every weekend, she put thousands of miles on the vehicle in the less than 6 weeks she was with us, then abruptly told us at 10 pm on a weekend she would be leave because she did not feel comfortable after we had a conversation with her about the importance of being on time for the kids. Cultural care promised a refund for out experience, but has not responded to any of our messages. We paid the au pair $2,020 in the time she was with us when she was only due $1,174.50 per the au pair agreement. Cultural care has offered no explanation to us or logical thought process and has simply not returned any messages. When called to speak with initial contact person they are "not available" but they will "call us back" which has not happened. This organization should be avoided, they take no real responsibility in the process for anything, they are simple a human clearing house taking money from au pairs and au pair families. I would recommend no one do business with this company.

  

  Business response

  12/17/2024

  We regret any disappointment that this family experienced on the program.  The schedule and any additional compensation offered by a family is their own decision and does not change or modify the refund policy detailed in the host family agreement signed upon joining the program.  Per the terms of the agreement, there is no contractual refund due.  However, as a customer service gesture, an amount outside the contract was offered with the stipulation that the au pair must be paid the minimum stipend due for her final week with them.  Until this regulatory requirement is met, this specialized refund cannot be processed.  A member of our team reached out to the family yesterday to discuss this matter further and we remain available should they have any questions.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started engaging with Cultural Care in July of 2024. As part of my initial conversation with them they communicated that I could make payments using multiple methods (credit card, AHT, etc). Fast forward a few months they completely removed the ability to accept credit card payments. They were demanding almost $10,000 and they were demanding it in essentially cash. They claimed they had a policy change that they emailed me about in some fine print buried somewhere. I tried to back out and they threatened with an $850 fee. They changed their payment policy midway through our agreement, wouldn't let me out of it it and now I am stuck in an agreement with them that I am scared to break because of their policies and threatening communication.

  

  Business response

  10/09/2024

  We regret the frustration experienced by this family.  We provided information on multiple occasions regarding the change in payment options throughout ************************************************************************ if they wished to proceed.  We also provided an option for families to pay over time as an alternative to making a full balance payment prior to the au pairs arrival.  The policy that was relayed to the family is when a match is cancelled after a certain point in time, which means the team in the home country is working to help prepare the au pair for arrival and the flight has been booked, a cancellation fee applies.  The family has now paid their balance and appears to wish to move forward.  We hope that they can move forward with a positive program experience, despite their initial disappointment with the change in payment options.  

  Customer response

  10/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ******************************************* sent on their billing policy change were buried in high volumes of communications sent from them and they offered NO ***** period or ability to grandfather in families who could no longer adhere to their new policies. With such a significant change in their billing policies, they should have offered a ***** ******* an ability to be grandfathered in OR a way out of the agreement. No such options were offered. 

  The paperwork and forms they have families send are also dense and full of legal language that basic families cannot comprehend. Cultural Care did not communicate to me that the travel was already booked until AFTER I asked if I could leave the program. Due to their lack of flexibility on payment options (they stopped taking credit cards), I inquired about leaving the program. I had one person on the phone tell me there was no fee, so then I pursued this and was told by a different person I'd have to pay a fee since travel was already booked. I then asked multiple times for the travel information and never received a response. I had to reach out to the au pair to get the travel information from her. Even today I cannot see this information on the website because they changed the website and everything broke. 

  I feel trapped into this agreement and I didn't want to leave the au pair hanging just because of Cultural Care's bad policies and practices. So I emptied my savings to pay their fees from my checking account because they stopped taking credit cards in the middle of our engagement and their payment plan option has significant fees associated with it. Again all of this leaves families like mine with no choice. 

  The fact that they changed their billing policies without any flexibility when we were in the middle of our process seems like bad business behavior. The response I received from them via BBB is the only communication I am receiving because the person I was working with told me her manager would reach out to me but that has never happened. The poor au pair they are shipping here has been my focus because it's clear they do not care about her or our families well being. They are ignoring me and giving canned responses through BBB when what they need to do is change their billing policy to what it used to be or to give a ***** period or grandfather in families who had entered into the process prior to those changes. 

  And it would be nice to have someone actually follow up or return my calls or inquiries in a professional and productive way vs ignoring me or giving me partial one word answers in an email. 

  This has been such a frustrating experience. I've used ********************* previously and their business practices are significantly more customer friendly. 

  Thanks, 

  Lucy 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business response

  10/18/2024

  We are happy to have a member of our team reach out to speak with this family to make sure that any outstanding questions are answered.  While we feel that we provided both notice and options, including an extended payment option without fees, we respect that the family maintains their concerns and perspective.  It is our goal to support both the family and au pair to have a positive program experience and we remain available to continue to discuss any and all concerns.  A team member will reach out by Monday at the latest. 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction occurred 7/8/2024 in amount of $9195.00 to ************ for ********* services. The business promised in writing (contract) to provide an Au Pair which would be living with us and working 45 hours a week receiving a weekly stipend of $196.00. The dispute; our Au pair endangered our 10 year old daughter driving reckless, not communicating her whereabouts with the child, ignoring the child during working hours and lying about not receiving weekly payments which she did receive. (Proof and witnesses). We, wife and I decided to rematch and depart from the current Au Pair for safety reasons. ************ platanly without a reason decided to remove us from their program and not allow us to do a rematch. In short, we paid $9195.00 and only received child care for 9 days in August, though, the contract has services until Aug 9, 2025. The business has not tried to resolve the problem and stated that our Au Pair did not like her childcare duties which she agreed to fulfil during several interview calls and online communication. We like to be reinstated for a rematch or request a full refund back without the processing fee. We would like your help, please. A point contact for culture care at the state department or in the state of MA to report fraud, financial fraud and neglecting child care for a minor in the State of **********. Thank you for your time and help in this urgent matter. Please let us know what you need or who else we can contact to receive help. *************************, *************

  

  Business response

  09/06/2024

  We have discussed with all parties what transpired during the familys time on the program and respectfully disagree with the description provided.  However,we have also reviewed their account and are currently in discussions with the family about how to bring their time on the program to a more amicable close.  We are hopeful to bring this to a mutually agreeable resolution shortly.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe Cultural Care is withholding refunds inappropriately. They denied us a refund after completely botching the process and our au pair leaving us suddenly when we had all agreed to finish out her term. They are supposed to go through a process before initiating rematch (including notifying us) and instead the *** put in a rematch without even telling us - and we found out with an automated email. So we are left with a child care gap of 2.5 months that we have to pay for. We submitted a request for a refund because we will NOT be using CC again (in fact we are in the process of bringing in an au pair from another agency) but they denied us a refund even though they know they didn't follow the process, I think because we are leaving. They said we could use the money left in the contract for our next au pair, which is obviously not happening. So they are keeping the money. They have not provided support in any way to us during this whole terrible process which is supposed to be their job. The *** who is supposed to be supporting us basically told me to lower expectations when I was worried about my child's safety. I should have been counseled to rematch (this I know now) and we could have been spared a lot of trouble if we had the promised support. On top of this, the au pair was planning on going home (and staying in ***** with her boyfriend until her "rematch" period was up) so that the company would pay her flight home, which is what happened. If she decides to go home, she's supposed to pay her own way. But the *** told her to call it a rematch because she didn't have the money for the flight (she spent all her money and was constantly asking for more or advances). The fact that they would pay the au pair's flight home but not give us a refund when we were the ones who were treated unfairly is really frustrating. We just want our money back for the remainder of the contract we didn't get the opportunity to finish out.

  

  Business response

  07/25/2024

  We regret the disappointment expressed by this host family and the frustrations they experienced on the program.  We cannot guarantee the satisfaction of host families or au pairs during their program term and either party is free to end a relationship if they feel they cannot complete their term with the other.  Per the agreement signed prior to program participation, the family does have a remaining credit on their account, however, no refund is due. We would like to have the opportunity to better understand their experience and a senior manager from our team is actively reaching out to discuss further.  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hosted au pair from this agency. While she was a lovely young woman, I could tell that she was not happy, and she seemed to have trouble bonding with my son. After about 4 months, we sat down to talk and she told me that she was struggling with an eating disorder, and this was something that she had struggled with before she joined the Cultural Care program. I was very surprised by this as on her application it clearly stated that she had not had any health or mental health issues. This is an issue that is personally very triggering for me, and I would not have selected this au pair if I had known about this history. I asked her why she did not disclose this on her application, and she said that the agency told her not to include this on her profile because it would be too hard to match with a family. This omission put both of us in a very unfortunate situation. I decided to leave the program and the au pair went to rematch. I allowed her to stay with us for additional time beyond the 2 weeks that is required by the agency while she looked for a new match. I paid the agency $9245 for one year. I have been offered the standard refund of $3410 per our contract. However, I believe that Cultural Care is at fault in this situation. My Au Pair was instructed to lie on her application. I believe that my refund should be prorated to the amount of time she was this us (4.5 months.) Accordingly, I am requesting a refund of *****.

  

  Business response

  07/09/2024

  The program experiences detailed in this complaint are certainly disappointing.  While no placement is guaranteed to be successful for the full term, we do everything possible to support all parties and in the unfortunate circumstance where a rematch must take place, we review what has transpired thoroughly to determine how to best proceed.  We spoke extensively with this au pair, including an additional review by a program counselor, and while the au pair acknowledges some adjustment challenges with American foods, she has not been diagnosed with an eating disorder. She was not instructed to lie in any of her application materials prior to arrival.  The host family previously hosted an au pair for a full year term and hosted this most recent au pair for nearly 5 months until her departure in August of 2023. They were provided with an amount reflective of their contractual refund and no additional refund is due.  We will take this posting a confirmation that while we would be happy to welcome them back to the program in the future, that at this time they will not be moving forward and wish to have the contractual refund issued.    

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cultural Care advertises aupairs that are interested in child care and cultural exchange. We paid $10,0000 and did not receive that. It was clear after a couple months that the aupair was not interested in childcare or cultural exchange, but only traveling in the **. We were told to continue to push our aupair to connect, after 9 months, with e pulled the plug and now have a credit with cultural care.

  

  Business response

  06/03/2024

  We regret that the family experienced any disappointment with the program.  They have exceeded the amount of time on the program to be eligible for a refund as the au pair was with them for nearly an entire term.  If there is additional feedback the family would like to provide regarding their experience and what improvements we could make as an organization, we would welcome their perspective.  We would also welcome them back to the program in the future should they decide they would like to try the program again and utilize the credit that remains on their account.   

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used cultural care to hire an au pair. I needed childcare immediately, so I looked at rematch au pairs. I interviewed an au pair, ****, who was in the ****, and seemed to meet our criteria. When I interviewed her, I was told by the company that the prior host family did not want to be contacted. I also felt pressure to do the match as I was told that **** would need to move out of the house in 2 days. I proceeded with the match and paid $3400. , TI ended the match she moved out within 2 days. I asked for a refund and was initially told no. I was then offered $2500 but only after I signed another legal agreement. I feel I am being bullied. I feel After I paid the $3,500 and was put in contact with the host family, it became clear why it was in Cultural Cares interest to share the contact information only after receipt of payment. The host family, who had been happy to share information all along, said that the au pair was not trustworthy. When the au pair arrived, it was immediately evident that she was unfit for the job. She was not trustworthy and was unsafe. Had I known before paying $3,500 that the person I would be meeting was untrustworthy, I certainly wouldnt have paid that. When I spoke to the company about the host familys feedback, which I cant imagine was a surprise to Cultural Care at that point, I was told my only recourse was to give her a try. I accepted that recommendation, given the desperate situation my family was in, but I should not have.To be clear, this is not a case about a poor fit. The problem is that CC withheld information that would have enabled me to make an informed decision.I would be willing to pay a prorated amount to reflect the 2 days I had her, but should be refunded the remainder. I am concerned about the business practices of lack of transparency, withholding of information, and bullying that I experienced with Cultural Care.

  

  Business response

  03/21/2024

  The choice to select an au pair and to host an au pair is never forced or required by our organization, it is a decision made by an individual host family.  It is also up to an individual au pair to determine if they wish to remain in a placement; neither party is forced to remain in a situation where they do not feel comfortable.  We recognize that the family did not feel that this au pair was ************* for them and the au pair also raised program violation concerns as well regarding her schedule which the family has denied.  We have continued to communicate with the family to review the terms of the agreement they signed when they rejoined the program.  Despite the fact that they are ineligible for a refund given the terms of that agreement, we have made a significant exception and have offered them a specialized refund of their unused program fees.  This was communicated to the family and, at the time, they seemingly accepted the offer.  When they asked about how the amount was calculated this information was provided to them.  We have acted in good faith to bring this matter to a close and were hopeful that the specialized refund we offered would aid in this.  We are unable to increase the refund amount.  We remain available should they have questions and remain prepared to release the refund upon receipt of the signed document provided to the family.  

  Customer response

  03/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  During this transaction, the au pair company, Cultural Care, was actively hiding pertinent information (the contact information of the previous host family) that would have allowed me to make an informed decision about this au pair. They acted in a manner that was deceitful and not transparent, and this resulted in me paying for an au pair who was known to not be trustworthy. Even the Cultural Care counselors in ******  immediately recognized that the au pair was not suitable to work with children. This was not a matter of suitability or mis-match of host family and au pair; this was a matter of the company acting in a non-transparent manner. The au pair never actually worked for me as she wasn't trustworthy enough to be alone with my children, and she only lived in my house for 2 days. The Cultural Care counseler in ****** also attested to the fact that the au pair could not be trusted to be alone with kids. Had I known this (which I would have if I had been allowed to talk to the prior host family), I would not not have agreed to match with her and would not have paid for this au pair. I paid $3395. The breakdown of this amount includes a processing fee of $450, and payment plan enrollment fee of $200. I never actually was in the program long enough to be in the payment plan, and the processing fee should be refunded due to the lack of transparency of the company. The cost of the au pair for 1 week is $178, so I feel that that is the maximum amount that I should have to pay, even though she was only with me for 2 days. 

  I also cannot understand why this refund cannot be made without signing additional legal paperwork. That is bullying. A refund should be provided based on the fact that I did not use the services of the company and there was a lack of transparency and active withholding of key information that prevented me from making an informed decision.  I think that a refund amount of $3225 would be fair, and would reflect the cost of her being in my house for those 2 days. This should be refunded to me without additional "strings" attached. 

   

  
  FAQ
  
  Regards,

  Shanti

   

   

  

  Business response

  04/01/2024

  It is regrettable that the family remains disappointed with their experience.  We do not agree with how they have characterized the actions and intentions of our organization. We are unable to provide a greater refund than what has been offered.  The specialized refund agreement that was sent to them is provided because there is no provision within the agreement they originally signed which allows for the refund we are offering them.  If they wish to continue to review the document or have it reviewed by their attorney, they are free to do so and when and if they would like to proceed and submit the signed document, we will move forward in processing their specialized refund.    

  Customer response

  04/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I should not have to pay a fee for a payment plan when I never used the payment plan, and should not be charged the processing fee. I am willing to pay the prorated amount for the au pair's 2 days that she was with me. This company acted in a manner that was not deceitful and not transparent, and they withheld information from me which is unfair business practice and therefor the processing fee should be refunded. I should not have to incur costs due to this. I ask to be refunded for the amount indicated in my last message which is $3217. I also should not be required to sign any further legal paperwork.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shanti

   

   

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid upwards of ****** to cultural care for au pairs. Our third au pair left abruptly without any explanation to ** and no meeting was scheduled prior to her leaving. She was immediately put into rematch and no one from cultural care spoke with us before she became eligible for rematch. We were falsely accused of things by our au pair and were not given the opportunity to defend ourselves. The customer service at this company is horrible and they disregarded the fact that our au pair had mental illness and was unable to care for children. We feel we were lied to and taken advantage of by our au pair and cultural care. We were told we were no longer able to be in the program after being customers for 3 years. Someone needs to look into the practices of this company! They take your money and allow young girls to come into ***************** to drink underage and not work the job they agreed upon. We are asking for a refund because we are out of ************* and out of 10k.

  

  Business response

  01/25/2024

  While we regret the negative experience the family describes in their complaint, we are obligated as a program sponsor to be responsive to concerns raised by any program participants regarding their safety, health and well-being. We have reviewed the concerns raised in this placement with respect to both program compliance and overall program suitability and determined that we are unable to move forward with another placement. They are due a contractual refund which is currently being processed. No further refund will be possible. 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hosted an Au Pair through Cultural Care that assaulted me, my child, neglected my child, an broke state and federal laws, yet got rewarded by the program. They kicked ** out and have failed to uphold their end of the contract. They want us to sign a *** to get a portion of the funds back. They have failed to even provide the *** for us to sign so this has left us no recourse, but to share with everyone about the malpractice they do as they are placing these people with our children in those people's hands. All they care about is their pocketbook and the bottom line. This is disgusting as they allow people who abuse children to keep going in other people's homes and do it again.

  

  Business response

  01/12/2024

  We have discussed the details involved in this case directly with the family at length, including a number of concerns regarding the home environment. We continue to await any further information they wish to provide from any filings they wish to make with local authorities regarding any of their allegations.  Additionally, we are in touch with the family directly to detail the next steps in their refund process.  There is an outstanding compliance matter that must be resolved prior to processing. Lastly, the agreement referred to in this complaint is an updated document that was created as they were otherwise ineligible for any refund based on their original agreement. We look forward to bringing this matter to a close as soon as possible and will continue to work with the family accordingly.   

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My contract term with Cultural Care for au pair services started on 9/11/2023 and was set to end on 4/23/2024 for $5,962.11. Cultural Care also withheld an overpayment of $1,775.84 from a previous term without my consent. On 11/17/2023, Cultural Care abruptly terminated my contract when the au pair made a safety allegation in retaliation for losing her driving privileges after crashing our car into a divider and lying about it. I cooperated and provided the requested evidence, and assured no safety violation had occurred.Despite my cooperation, Cultural Care sent me an email on 11/21/2023 simply stating we feel it is best we part ways without providing a valid reason for terminating my contract. Cultural Care also indicated 40% of my unused contract amount would be forfeit, which is unacceptable. I believe Cultural Care chose to terminate my contract in bad faith based on the words of a disgruntled au pair and the biased opinion of a Licensed Childcare Consultant (LCC), *****************************, a personal friend of the au pair. Cultural Care also failed to include important medical information on the au pairs profile that was clearly known and disclosed to its LCC. As a result, I was unwittingly matched with an au pair that had multiple undisclosed medical conditions that severely impacted her ability to care for young, energetic toddlers. Had I known about the medical conditions, her attempt to solicit paid work in the past, I would not have selected the au pair for our energetic toddlers and most certainly would not have allowed her to drive my children. Ive since escalated with Cultural Care and was told on 11/21/2023 I will hear back regarding a full refund by 11/27/2023. As of today, 12/1/2023, there has been no further communication from Cultural Care.I am requesting an immediate refund of $7,737.95

  

  Business response

  12/04/2023

  Cultural Care did inform the host family of why we chose to end their program participation. The safety allegations were made by the au pair prior to the car accident, and therefore were not retaliation for the loss of driving privileges. Cultural Care has already provided the host family with their contractual refund and has responded to them directly to confirm this. We regret that the host family was unhappy with our decision to end their program participation, however we felt this was necessary given the circumstances and hope they are able to find childcare that suits their familys needs.  

  Customer response

  12/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [In our recorded call on 11/****************************************** terminated our contract due to the "severity of the allegation" brought forth by the au pair.  I asked her to please provide the reason for termination in writing and her email simply indicated that "We feel it is best we part ways at this time." (see attached)   No valid reasons for contract termination was given in writing or verbally. 

  We understand the au pair has made an allegation of safety concerns due to misunderstanding about the babies' sleep training needs.  We have presented our position and supplied evidence showing au pair's work hours.  We also understand that if a safety violation or program rule violation has occurred, Cultural Care CAN terminate our contract.  We ask that if Cultural Care did in fact terminate our contract due to program violations or safety violations, please explain, in writing, exactly what rules and safety violations were committed to warrant such a termination. To date, we have not received any such communication.  I have attempted to reach Cultural Care multiple times and requested a supervisor return my call, and never received a call back.

  ******* indicated the overpayment of $1,775.84 would be refunded but failed to process this refund.  I did receive a partial refund of $2,300 which is unacceptable. I wholly disagree with the decision to issue only a standard refund as Cultural Care terminated our contract based solely on hearsay from the au pair and an LCC (family friend of the au pair's with relatives from the same country) not assigned to our family.  We have supplied all evidence indicating no program rules or safety violation has occurred.  I'm seeking an immediate refund of the contracted amount, as well as the overpayment withheld without my consent. 

  Lastly, I have repeatedly called, emailed and submitted evidence showing inaccuracies in the au pair's matching profile and transition document, but this too was ignored.  I would appreciate a call back to address the omissions in the au pair's profile and our refund.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  12/06/2023

  We regret that ******** is unsatisfied with her refund and our communication thus far. Managment has reached out to ******** to schedule a call and we are waiting for her response. We look forward to connecting with her soon.

  Customer response

  12/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I was able to connect with ***************************, but was still not given any reason for termination.  I've emailed the business requesting a reason for termination on 11/30, but the request went unanswered.  When I asked ******* on our 12/7 call to please provide me a reason for termination of services, she told me Cultural Care can terminate without cause and does not my owe me any explanation, and would be entitled to be keep 40% of my unused funds. To date no reason has been given for why cultural care terminated the contract.  I hope this is because a review is ongoing and not that the business is simply choosing to terminate services without cause and keeping my unused funds in bad faith. I sincerely request that Cultural Care reconsider decision for a full refund as I have submitted new evidence in support of my position.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩