Complaints

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made order WEB210126125 on May 7th for 2 glass display cases. The order arrived to my location on May 13. All the glass panels for both displays were completely shattered. Lets make sure we get that detail correct. 2 glass displays that arrived with all panels shattered. The delivery driver made a not that I refused the delivery because its literally unusable. I NEVER accepted this delivery because THEIR delivery company delivered a completely unusable product. I was very understanding and tried to work it out with the seller until they told me all the displays are sold out and MAYBE theyll get it in 2 weeks. My business was set to open this week. I called them again and asked if its possible to get a FULL refund and they said it was fine. REFUND CONFIRMATION D2GCM000014486. I just received a partial refund on this. Displays2go is not refunding me for the delivery? Excuse me? When I pay for a service, Im expected to receive a functioning unit. ******* arrived at my doorstep that day. Id like a full refund please. A full refund which includes the delivery fee as per YOUR representative which I have in writing.

  

  Business response

  05/30/2024

  This customer was first issued a refund of $902.43 on 5/20/24 which didnt include the shipping charges of $296.66. The customer received the cases with damage, so they should have been issued a full refund on the order.  We noticed this error on 5/22/24 and processed the refund for the balance.  We emailed to customer the credit card receipt on 5/22/24.

  Customer response

  05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************************

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased on 2/2 for 6 total pieces of furniture (4 medium pieces and 2 large pieces).The 6 boxes arrived on 2/5.I opened the boxes on 2/6 evening to try and put the furniture together. The screws were not tightening and the locks were not locking + I saw damage on many of the pieces of furniture.On 2/7 I contacted Displays2Go for a refund via their chat on their website which I provided photos at that time. I have screenshots of customer service telling me to discard the furniture and they would provide a full refund. On 2/7 I receive an email asking if I want a full refund or a 30% off to keep units as is. I emailed back stating I want a full refund. ******** services wanted me to open all boxes to ensure all units had the same issues. I did this and provides over 10 photos plus 1 video sharing how none of them are functioning and many were damaged. They shared they want the units back and they would provide shipping labels. They sent only 2/6 labels which I had to call back to get all 6. This resolution was after 7 emails and 3 phone calls made to get to this resolution.Displays2go supposedly set up a pick up for 2/12 from 8a-5p. ***** never showed. I had to have my husband drive back and forth 20 min to bring these 6 heavy boxes outside then inside on Monday. I called on 2/12 they rescheduled a pickup for 2/13/2024 from 7a-1p. My husband had to drive another 20 min on this morning to bring the boxes outside. Pickup never happened. I called Displays2go and they were going to contact ***** and call me back. Instead of calling me back they emailed me stating this was never initially scheduled and now will have a pickup of tomorrow 2/13, therefore my husband needing to drive another 40 min (total) to bring them in and out again. Displays2go will also not refund me until they received their items back which I cannot wait for. I need a refund immediately as well as these 6 boxes picked up as this was a manufacturer issue.

  Customer response

  02/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a kiosk from Displays 2 Go on August 21st 2023 for an upcoming tradeshow mid September. When we were at our tradeshow, we noticed the kiosk was running extremely slow, causing frustration for potential customers demoing our platform. Upon digging into updating the kiosk, we discovered that the latest update was in 2016. It will not update any further. We purchased this in September of 2023, so the kiosk's software is outdated by 6 years, without the ability to update. Upon reaching out to Displays2Go, they insisted that there was nothing wrong with the product and that the outdated operating system was more than sufficient to operate websites. Only a few months later, they clearanced out these units at half price and released a new version with the updated software. It is very telling there was a known issue with the age of these units that was not properly disclosed. Digging further, I have discovered they were manipulating reviews on their website. I myself still cannot leave a review regarding this kiosk. They were also hiding negative reviews and only displaying the positive ones for their products. Should buyers been able to read accurate and transparent reviews, we would have avoided purchasing this unit. I am seeking an exchange for the new unit with updated firmware, or a full refund.

  

  Business response

  01/25/2024

  We have been in touch with Mr. **** regarding his purchase and asked for videos and instruction of his personal software being used.  The reason for the slowness has been investigated and determined to be related to the internet connection at the location where the unit is being used.  We've tested an identical unit with the same software as Mr. **** and the unit is functioning as intended.  The kiosk is not outdated.   As with all operating systems, there are newer versions that are created over time for our digital displays. 

  Mr. **** did have a problem updating his online review and that was determined to be an error in our deployment to our web code in our system that has since been corrected.  We do not intentionally hide any reviews. 

   We continue to work with Mr. **** to make sure he has a functioning unit for his upcoming tradeshows.

  Customer response

  01/29/2024

  Better Business Bureau:
  

  The company has taken care of the issue, I would like to withdraw my complaint. 

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********

• Initial Complaint

  08/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company refuses to delete account.They leave the accounts open and inactive indefinitely.Accounts should be able to be deleted for safety and privacy.

  Customer response

  09/15/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  09/22/2023

  We will reach out to ************ so that she can verify her identity before we make any changes in our system.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the monitor mounts on November 30, 2022, order number #WEB102977200 for $1,462.94.I called their customer serviced and mentioned that I purchased the wrong mounts (portrait) and requested to exchange for (landscape) mounts. I told them that I did not have the original packaging.They advised me to incur the cost of the packaging and return shipping and to return the mounts as long as it was within the 60 day return policy. I was also advised to make a new purchase for the replacement mounts. I made another purchase for the replacement mounts on December 29, 2022, order number #WEB102985037 for $1,460.85.I paid for the packaging and return shipping to return the replacement mounts. The ***** tracking numbers are attached and confirm that the return package was delivered on January 23, 2023. I waited over 30 days for the return credit. When I did not see that this happened, I contacted Displays2go to inquire about my refund.The representative advised me that they would not accept the return and unable to refund me. I have now paid $1,462.94 with no product or refund.

  

  Business response

  03/09/2023

  We apologize for the confusion on our part with this order and will be issuing your refund immediately.

  Customer response

  03/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As of 3/10/23, Displays2go has made no attempt to contact me regarding this matter and no refund has been processed. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Narin

   

   

  

  Business response

  03/20/2023

  We issued a credit in the amount of $1462.93 on 3/9/2023 to credit card used to pay for initial order.  We will contact you today to verify this information as your credit card bank should have this credit, but depending on your billing cycle, it may not appear on your statement until the following pay period.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company sold us defective parts and refuse to send us the replacement, we have been waiting 3 weeks for a replacement and the company has not helped in this regard. We would like to have a full Refund of the Display itmes that we have purchased. We can not use them.. there is a defective part. Our church is ***************************.

  

  Business response

  06/14/2022

  We sent out a replacement order on Monday, May 23, 2022.  (Order Number SPL0077066).  The order is still in transit with ****** tracking number 273532361950.  ***** has made 3 attempts at delivery.  The updated delivery date is Wednesday, June 15, 2022 by end of day, estimated between 10:50am-3:30pm.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a podium and a additional shelf on April 29, 2022 in the total amount of $1,594.28. It is order #WEB102898504. When we opened the box it was discovered the podium was damaged and the "custom" work, which is merely a vinyl decal, is off centered and crooked. it's also peeling off. I contacted the company and they told me they would send me some new screws to fix it. I am not sure new screws will fix it, nor is it my duty to repair the damage. They then requested I send a video of the issue, which I did. They followed up and contacted my office and talked to my office manager as I was out. The best they told her they could do was refund us 10% of the purchase product, but that we would have to keep the product. We desire to return the damaged product and receive a full refund.

  

  Business response

  06/01/2022

  We apologize for this oversight and have processed a refund in full for the item.

  Customer response

  06/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩