Complaints

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ******* ******* ******** Ive noticed an account with GFA that is fraudulent and I have no knowledge about the account or how it was opened I have a extended fraud alert on my report and *** had no permission to use or access my information no calls no emails no letters in the mail I request that GFA closes the fraudulent account and contact me about this issue Ive been receiving calls about an account I have no knowledge about I have no car no loans nor applied for anything with GFA or creditors

  Business response

  09/24/2024

  Dear Mr. ****************** am writing to acknowledge receipt of the complaint filed by Mr. ******* ****************, ID #********, which was originally submitted on August 23, 2024.
  
   I apologize for the delay in our response, as this case was previously directed to an individual who is no longer with GFA Federal Credit Union. Additionally, the voicemail notification you left earlier today was our first clear notice of this issue. The previous email sent was flagged as spam/suspicious in our system, which contributed to the oversight. I have now white-listed the domain to prevent further issues.
  
  We take this matter seriously and are actively working to gather the necessary details to ensure a thorough investigation. ***'s Compliance and Risk Officer attempted to contact Mr. **************** via the phone number provided, but the call could not go through. She has sent an email requesting additional information to help move the investigation forward.
  
  At this time, our records do not show Mr. **************** as an account holder at **********************. Therefore, we require further information from him, including a police report or FTC affidavit, government-issued ID, and proof of address, to continue our investigation.
  
  This is my first time responding to a BBB complaint, and any guidance or feedback you can provide would be greatly appreciated. Additionally, I would like to thank you in advance for your assistance in helping us update our contact information to avoid similar issues in the future.
  
  We will provide updates in real time as we receive more information.
  
  Thank you for your understanding, and we appreciate your continued support in resolving this matter promptly.
  
  Sincerely,
  **** ********
  EVP/COO
  GFA Federal Credit Union
  Cell - ************

  Business response

  09/24/2024

  Dear Mr. ******************* style="color: rgb(33, 37, 41);">
  I am writing to acknowledge receipt of the complaint filed by Mr. ******* ****************, ID #********, which was originally submitted on August 23, 2024.
  
   I apologize for the delay in our response, as this case was previously directed to an individual who is no longer with GFA Federal Credit Union. Additionally, the voicemail notification you left earlier today was our first clear notice of this issue. The previous email sent was flagged as spam/suspicious in our system, which contributed to the oversight. I have now white-listed the domain to prevent further issues.
  
  We take this matter seriously and are actively working to gather the necessary details to ensure a thorough investigation. ***'s Compliance and Risk Officer attempted to contact Mr. **************** via the phone number provided, but the call could not go through. She has sent an email requesting additional information to help move the investigation forward.
  
  At this time, our records do not show Mr. **************** as an account holder at **********************. Therefore, we require further information from him, including a police report or FTC affidavit, government-issued ID, and proof of address, to continue our investigation.
  
  This is my first time responding to a BBB complaint, and any guidance or feedback you can provide would be greatly appreciated. Additionally, I would like to thank you in advance for your assistance in helping us update our contact information to avoid similar issues in the future.
  
  We will provide updates in real time as we receive more information.
  
  Thank you for your understanding, and we appreciate your continued support in resolving this matter promptly.
  
  Sincerely,
  **** ********
  EVP/COO
  GFA Federal Credit Union
  Cell - ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩