Reviews
5 Customer Reviews
Review from Mary H
1 star08/10/2024
I was on the 3 pm flight from ************ to ****** today. Arrived 2:20 to check in, go through security, etc. 3 PM rolls around, no boarding. 3:30 rolls around, no boarding. No explanation provided when I asked why it was so late, explaining that I had to make a connecting flight in ******. Finally boarded and left at 3:55, 55 minutes late. Barely made my cross country flight in ******. Next time Ill rent a car.Review from Dierdre M
1 star10/27/2023
Mixed up my dates for an outbound flight out of *******, **. Didnt realize it until I arrived at airport. When I realized my mix up, I said to her, Clearly I am confused what day it is and she snidely snapped back And clearly you missed your flight yesterday. ******* needed to leave the counter to help board an outbound flight and then arrive an inbound flight. No one at the counter. A short time after, when she finally returned, when I inquired if everyone had checked in for the flight I was trying to get on, she advised 7/9 passengers checked in. When I asked if I could take one of those seats, she said, NO, and the cut off was 4 mins. Ago. She proceeded to then turn walk away from me into her office and slammed the door. It horrible customer **********************!!!Review from Chase W
1 star06/21/2022
The boarding policy is not clear and misleading. I was sitting at the gate with a boarding pass but because I didn't have my carry on weighed in time they did not let me get on the flight (my carry on was 3 pounds). The flight took off with 3 empty seats and they bumped me to a flight 4 hours later. This policy does not help or protect anybody it is insane and wastes everybody's timeReview from Brooke H
1 star06/13/2022
I had a flight leaving ****** that was cancelled due to weather. Cape air agent at gate offered for us to get a rental and we were told it would be reimbursed. Cape air is not honoring that. wasted ****** of hard earned money on that rental.Review from Jean S
1 star02/21/2022
Their representatives are rude and dont honor their own policies.
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