Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car to the shop (Robert the owner is a con-artist with his brother Stephane both should be in jail for scamming people off their money and car parts) my 2012 **** needed an engine replacement and they had my car for 9 months, he then kept raising the prices of repairs, they also broken my transmition shift sensor and cables. they installed the motor wrong and also took a bunch of parts out of my car as well and broke my trasnmition when i told them i wanted my car back after 8 months in the shop. now the car is at a different shop and we are finding all the things they did to it, to continue charging me more money. Robert is a thief and a low life that should not be stealing car parts and damaging property to get more out of the consumer. if you read the online reviews they really do scam people and they should be held accountable

  Business response

  01/21/2025

  Hi to whom it may concern,

  According to the customer he was out running the police and while doing so he blew his engine! he brought the car to the shop non running, and he led us to believe that all this happened by going through a puddle! which according to him it hydro locked the engine. He instructed us that he would make an insurance claim and we would move forward with the claim. The bumper and the hood were both broken when the vehicle showed up to the repair shop and non running. The insurance denied the claim as there was no evidence of water damage. when the insurance denied the claim, the customer was not financially ready to repair the vehicle, so the vehicle sat for a quite few months, until we reached out to him to remove the vehicle or he is going to be charged a storage daily fee. He goes ahead and okays an engine replacement, we move forward with He repair unaware of pre existing issue that the customer didn't disclose. Had the car been running, we would have known of the vehicle condition and mechanical failures that pre existed. All what we did is tow the car inside the facility and replace the engine. We were able to start the engine which ran great and Come to find out the vehicle does not shift out of park. At that point we still provided our customer service at no cost to figure out the issue. Not t only the vehicle came here damaged from the exterior, but the vehicle had pre existing issues that the customer wasn't forthcoming about. Customer still has a $3500 open balance and storage fees as well! 

  Customer response

  01/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: i can provide you a incident report of the state trooper when she attended the call when i was on the highway that the car had flooded on me. There was never a mention of anything i am unsure why the necessity to make lies up, but is what they do make up stuff and charge more.
  I can also provide you with the full conversation since the day i dropped the car off. I have all the text messages no need to lie. They had the car for about 8-9 moths.

  after i recovered it from Rob the owner, we almost got into a physical altercation because he did not want to release the car to me, they returned it and had taken the shifter apart, the rear seats apart, the fuse box apart, they had also broken a sensor inside the mechatronic as well as the shifter sensor. 

  i brought it to a different shop and they gave it back to me in 1 week, and showed me pictures of all the things they had done wrong.
  
  these people scam people on a daily but no one says anything. I am willing to go to court and hold you to your word and you can bring up those $3500 there. If anything you should give me back what I spent, since another shop had to undo everything your team did.
  

  Also even you said it by the time you got to the car the water probably evaporated from sitting there for months without being serviced he would also block me when i would constantly ask for updates i had to chase him around to get answers and he never would.  Now he is making lies up and i am willing to be the one to show him not to mess with honest consumers spending hard earned money. 
  
  Sincerely,
  
  ******* ******* **

  Business response

  01/27/2025

  The vehicle stayed here because you didn't want to do or authorize the work!  You failed to pay for the work rendered, or continue with the future repairs to resolve the issue the vehicle was having, instead and willingly you decided to take the car off our lift while we are still working on it and you brought it to a different shop instead. We did not give you the vehicle broken or broke anything on it, the vehicle came here non running and we provided the repairs requested! 

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/21/21 through current date.Paid: $6,109.19 at least Weve been going back and forth and nothing has been done. Its been a very long time and we still dont have the vehicle.

  Customer response

  04/06/2023

  BBB spoke directly with the consumer to obtain clarification regarding the issue.  The consumer advised that they brought the vehicle to the business in October 2021 for repairs.  The business has tried multiple repairs to fix the vehicle but was unable to solve the issue and ended up sending the vehicle to another repair shop.  The consumer advises that the other shop is willing to try and diagnose the vehicle, however Euro Design has been unwilling to pay the other shop to diagnose the vehicle and make the needed repairs.  The consumer is looking for either Euro Design to repair the vehicle or provide a refund for the repairs that have already been done to the vehicle that have not resulted in the vehicle being fixed.

  Business response

  06/29/2023

  Customer brought the Hyundai to the shop with the concern that the vehicle was not running. We diagnosed customer's concern as a failed engine and we explained the issue and gave them the price to replace the engine with a good engine unit. They agreed to the service and repair. We performed the repair and we installed the engine. The customer was satisfied and within few days the customer called and expressed that the engine sounded different. We instructed him to come immediately! When one of our technicians has heard the noise they were very honest and forthcoming by explaining the situations. The technicians diagnose was that this used engine was suffering the common symptoms of an issue that plagues many Hyundai models. We explained that due to the replacement of this engine there is a part and labor warranty. The repair shop promptly ordered a new engine and installed it. The engine wasnt able to run, we spent over 100 hours And nearly $2000 in additional parts, in an effort to make the engine run with no luck! Because this is a replacement engine from *** there is a warranty, we reached out to *** and expressed our concerns with this vehicle, after many calls and diagnose steps they instructed us to send it to Hyundai dealer for a second opinion. We promptly sent it to the dealership **** * ******* of **********. The car was there for a long time, while we were calling them weekly for an update and no response! We were prepared to have the diagnose but they were not willing or capable of diagnosing the car. This particular dealership was sold to another company and the car went unnoticed, we are willing to help and we are on the customer side. As of recently the vehicle is still at ***** * *******! 

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Euro Design to address two problems with my 2010 *** 135i. One was a torn turbo inlet, and the other was a VANOS issue causing a check engine light. The car was at their shop for 4 weeks with zero effort on them to give me updates about the status on my car. Once I finally received my car back, they dented the hood on my vehicle, created a coolant leak, and did not resolve the check engine light. This cost me $2,500. The following day I brought my car back to get these issues resolved. They told me I needed to spend another approx. $2000 to fix the check engine light which should have already been addressed. They said they would take car of my dent and the coolant leak for free. 4 weeks later, with zero effort to contact me with updates, and they haphazardly fixed my coolant leak, and didnt fix my dented hood. They said our Auto body guy is busy, but itll be done in a day or two. 3 days go by and I still havent heard anything. I call again requesting to pick my car up that day and they can call me when their auto body technician is available. I requested a refund on the parts for the check engine light to be fixed and they refused to do so and I have to spend $2000 more if I want it fixed. I refuse to pay for a misdiagnosis and parts for my car I did not need. In 8 weeks, they managed to make my car significantly worse than how I brought it there and refused to give me a refund. Im only requesting refund on the parts for the check engine light and not the torn intake boot since it was fixed, poorly.

  Business response

  01/04/2023

  To whom it may concern,

  Customer/owner of the vehicle brought the vehicle to us to move forward with a turbo issue code. We went ahead and performed all the diagnostics to better understand the issue, once we completed we found the turbo inlet pipe broken and needed replacement, we explained to customer and he agreed to replace the turbo inlet unit with an after market high performance component and he agreed to perform the service. The issue was resolved, the vehicle is mainly modified with aftermarket component, with many variables presenting itself, we had then scanned the vehicle and found there was one more last code, vanos related, once again we explained this to customer, and told him we would have to swap out the vanos solenoid, vanos being a very complex system, we made no guarantee that would be the only failure in the system. The code returned and the owner was concerned, we explained to him that in order to be Clear on resolving this issue is to do a full vans rebuild, customer declined. The coolant leak was due to the aftermarket inlet pipe and the relocation of the coolant expansion tank necessary to complete the job, it was addressed promptly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩