Complaints

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am filing a complaint against Massachusetts Mills Apartments for exposing residents to black mold and failing to address it responsibly, posing a significant health risk to tenants.Residents have reported visible black mold in areas such as bathrooms, kitchens, and ************* Known for causing respiratory issues, allergies, and other severe health complications, black mold is particularly hazardous for vulnerable groups, including children, the elderly, and individuals with pre-existing conditions. Despite these dangers, Massachusetts Mills Apartments has consistently disregarded the issue, downplaying or outright denying complaints raised by tenants.Many residents report that, upon contacting management, they were met with dismissive responses, claiming the mold was not severe enough to require intervention. This attitude reflects a clear disregard for tenant well-being and fails to meet the management's obligation to ensure a safe living environment. Moreover, management has shown minimal transparency regarding their actions or intentions to resolve this issue, leaving tenants in an unhealthy and unsafe environment.The lack of immediate and professional remediation not only places tenants at risk but may also violate local health and safety regulations. By ignoring a known health hazard, Massachusetts Mills Apartments is neglecting their responsibility to their residents, showing a clear disregard for tenant safety and welfare.I urge the Better Business Bureau to address this matter with Massachusetts Mills Apartments and advocate for urgent inspection and remediation to protect residents' health.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Massmills Apts. is a residential or commercial product that has unfortunately become a source of concern and potential health risks due to the presence of black mold. Despite clear evidence of contamination, the owner of the product has taken no action to remediate or remove the mold, leading to the following issues:Black Mold Contamination: The product is heavily infested with black mold, a type of fungus that thrives in damp environments. The mold is visible in various parts of the product, manifesting as dark, fuzzy spots that can spread rapidly if left untreated.2. **Health Risks**: Exposure to black mold can lead to a variety of health problems, especially for those with allergies, respiratory issues, or weakened immune systems. Symptoms *** include coughing, sneezing, skin irritation, headaches, and more severe conditions in prolonged exposure cases.3. Structural Damage: The presence of black mold not only poses health risks but can also lead to structural damage within the product. The mold can weaken materials, leading to potential safety hazards.4. Owner Negligence: Despite being made aware of the mold issue, the owner of [Product Name] has failed to take any corrective action. This negligence has allowed the mold to proliferate, exacerbating the health risks and structural concerns.Legal and Ethical Considerations: The owner's failure to address the mold issue *** raise legal and ethical questions, particularly if the product is intended for residential or commercial occupancy.Massmills Apts. represents a serious concern for potential users or occupants due to the unchecked growth of black mold. The owner's lack of action in addressing this critical issue has led to potential health risks and other negative consequences. Those considering interaction with this product should exercise caution and seek professional guidance to assess the risks involved.

  Customer response

  08/23/2023

  I have not heard from the business in response to my complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩