Financial Consultants
JunoThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They has a promotion where if you referred a friend to a laurel **** HYSA through their site, you would be paid $50/referral. I had a total of $450 in referrals, and was never paid by JUNO. They have given me nothing but a run around since they closed the referral program.Business response
02/16/2024
The accounts referred by ***** had to be investigated. Once the investigation was completed, payments were resumed. ******* payment was sent on 2/14 via ************. Payment numbers are ***** and *****.Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company owe me $600 from me earning the money through referrals!!!!! They kept saying they were going to honor the referrals and pay me but then they said that they had to pause the referral program due to suspicious activity!!!! So they had to go through and check everybodys account and they had 30 days to pay me !! This started around Jan 3rd and they have been giving people the run around I have screenshots to prove everything! I have kept In contact to get updates until this day I was supposed to gotten paid today which is Feb 9th and the money isnt in my account!!!!Business response
02/16/2024
We've reviewed the handling of ******'s requested payment. There was a delay in processing payments due to an investigation required on accounts referred by ******. Once the investigation was completed, payment was made on 2/14 via ************. Payment number is 10001.Customer response
02/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Juno (formally LeverEdge) introduced a referral program in December of 2023. The term were: Sign up for a high-yield savings account with Laurel **** and make a deposit (of at least $1) and get a $75 signup bonus from Juno. Additionally, for every friend you refer who does the same, you get $50 referral bonus from Juno. I signed up and completed the opening of my Laurel **** account on 12/29/2023 and started referring. The referral terms indicated that we could share on ******************** I referred over 200 people, as did many others. I cashed out $950 worth of my referral payouts until the referral program was shut down about a week later. We were told the remaining payment would be made within 30 days, as per their terms. I cashed out a total of $950 was those checks cleared. Was in consistent communication with Juno and was told repeatedly that they were working on validating referrals and payment would be made, with the last correspondence stating that payment would be made for all referrals/signup bonus by the end of this week (02/09/2024). With the referrals that credited, I had $1,850 total bonus, as well as my $75 signup bonus. That is not including any referrals that came through AFTER they took our screens away. After the $950 payments I received, I am still owed $900 for referrals and $75 signup bonus, for a total of $975.00, as well as any other completed referrals that came through. I will be filing a lawsuit if this money is not paid immediately as it is now well over the 30 day timeline that they agreed to.Business response
02/16/2024
Accounts referred by ******* required to be investigated. Once the investigation was completed, payments for valid referrals resumed. Payments sent on 2/13 and 2/14 via ************. Payment numbers are 9828, ***** and *****.Initial Complaint
02/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I started referring for Juno company back in December and then they shut the referral program down but had already paid some people they said they had to review everybody's account in 30 days , it's been over 30 days they been saying for the past two weeks that they was paying everybody there money I called today and asked why I haven't received my payment and they said they was sending out payments at 5pm , they have yet to pay anybody there money its been well over 30 days and they keep lying saying there paying and haventBusiness response
02/16/2024
Accounts referred by ************************* required investigation. Once investigation was completed, payments for valid account referrals resumed. Payments made to ******* on 2/14 via ************. Payment numbers **** and ****.Customer response
02/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/28/2023 I enter into an independent contract with Juno when signing up for their ****************** Account deal. I used a referral to sign up for a HYSA with **************** and in they would pay $75 after depositing $1 into the account. Then I could refer others to do so and would be paid $50 per referral with no stated limit on the number of people I would be allowed to refer. The contract stated that they could take up to 30 days to review and verify sign *** to see if they had met all requirements. Juno abruptly stopped their referral program on 1/3/2024. It was contractually their right to stop the program whenever they wanted to but it has not been their right to take away evidence of referrals and string people along as they have asked about payments. For example, I had $200 that according to them was verified before they even shut down the referral program and yet I was unable to request a check once they shut it down. I also had over 200 referrals but only 24 verified referrals and they took away the ability to track referrals and see if they get verified. Multiple calls and emails have simply end in Were working on verifying referrals. to We plan on sending out payments soon. to Were paying at the end of the week (February 9th, 2024). and now its Well be sending out payments by 5 pm today. Well Juno, its 5:35 pm eastern standard time right now and theres still no payment. This same complaint will be filed with my State and contacting a lawyer. Because this is not how you do business. You have been everything but transparent.Business response
02/09/2024
We are working through the requests and expect the consumer to receive funds by next week (week of Feb 12th).Customer response
02/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have rejected the business response because the business responded to an email stating that they were still looking into and counting verified referrals from any pending referrals. I did receive a check for $500 last week but noticed that was only referrals that were already verified on 1/3/24 but those funds were held for almost two months. As stated in my previous response my concern was that I had 235 total referrals but only 31 verified for payment. I just want to make sure all these referrals were looked through thoroughly so all parties involved can be paid. The email response said they expect to look through the rest of the referrals early this week so Ill be looking for that and will be prepared to close my complaint.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Marchella
Business response
02/21/2024
We have completed our review and all eligible referrals have been credited. There are no additional accounts left for us to review.Initial Complaint
01/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This ***************** a referral program to which you could earn $50 per valid referral and part of their requirement was the referral had to be verified as valid before it could show earned. I, according to the tracker on their website, had earned $600 but after paying my first $200, they shut down the program and claimed all referrals need to be verified even though part of their program was you wouldn't even show having a successful referral if they weren't already verified. I just don't think they were prepared for how many people were interested in the program. They still owe me $400Business response
01/22/2024
At Juno, we like to pay out the rewards as soon as reasonably possible. Therefore, many of our members receive their rewards within a few days. However, our advertising / terms and conditions allow us up to 30 days. As already shared with ******, in this instance, there are certain suspicions our fraud and abuse team are researching. Therefore, we are unable to offer an accelerated reward payout. Once the reviews are completed, based on all the terms and conditions, we will process the reward requests. Once again, we are well within the timeline stated in our advertising / terms and conditions.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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