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          Business Profile

          Auto Parts

          Avenue Supermarts, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a Catalytic Converter on 10/18/2024 from the above business website. I was promised the part with in *****. When I hadnt received the part in ample time, I contacted the customer service department and spoke with ***** Amscoob. He informed me that my part was accidentally shipped to the wrong address and that they would be sending out another part with in 3 business days. As of this writing I still havent received my part nor has my charge card been refunded the pd price for the part. After several attempts to contact ********** representative ***** Amscoob with no success I would like to have a refund in the amount that I was charged, as my resolution !!! Its been close to 4 weeks still no part nor has the company taken any steps to contact me to let me know the status of whats going on.

            Business response

            12/10/2024

            Mr. ***** **** did not make this purchase through RockAuto.  It would have helped if Mr. **** referenced the order number on the packaging slip or the part number in that order for me to locate this order.  I attached a copy of the order confirmation for order **********  On this confirmation, it shows that the name under billing is "Avenue Supermarts **** which made the purchase of a starter switch with RockAuto under Order # **********  Mr. **** made his purchase with "Avenue Supermarts **** and not RockAuto.  In this situation, the company or person identified as "Avenue Supermarts **** is a drop shipper that takes orders for persons and then purchases those items from retailers and has them shipped to their customer.  This also explains why Mr. **** states he made his purchase on 10/18/2024 and RockAuto Order ********* made by "Avenue *************" was made days later on 10/22/2024. 

            We are sorry if Mr. **** purchased a catalytic converter from "Avenue Supermarts **** and they fulfilled his order by purchasing a starter switch from ******** and shipping it to Mr. ***** But if Mr. **** has a complaint about his purchase he needs to contact the vendor from whom he made his purchase which is "Avenue Supermarts ***** 

            In the future, we hope Mr. **** will purchase directly from ******** through our website for the lowest prices and better customer service.

            Thank you,

            **************

            Customer response

            12/21/2024

            I have not heard from the business in response to my complaint.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          225 Cedar Hill St Ste 200

          Marlborough, MA 01752-5900

          (321) 424-6980

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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