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Initial Complaint
01/31/2025
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The store is BJ's Wholesale Club at ******************** in ***************, **. The other day, January 15, I bought a printer. After 3 days, the price went down $35. So, I went to the store and asked for a price adjustment with my receipt. I was told I needed the physical item, which was in my car. I brought it back to the store, and to my surprise, the employee I had seen before called the manager. His name was *******. Now, they both assumed that I stole a printer from inside the store and tried to return it even though I showed the receipt. i tried to call corporate office without any call back from anyone
Business response
02/01/2025
Reached out to member via email and are awaiting a response to resolve.
Customer response
02/03/2025

Better Business Bureau:

I have reviewed the response submitted by BJ's Wholesale Club and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I want to thank the office for the quick response and resolution in the matter. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** M
Initial Complaint
01/27/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reasons for my complaint: **** laptop was unable to turn on just from using it with care for less than 6 months 2.Misleading advertisement of *** information 3.Warranty information falsely advertised 4.Lack of Transparency 5.Deceptive Business Practices **** laptop was unable to turn on just from using it with care for less than 6 months Based on industry data, experiencing significant problems with a laptop within the first six months of ownership is uncommon. Factors like manufacturing defects, component failures, and brand reliability can influence these rates. Less than 10% of laptops experiencing major issues within the first six months. The caps lock key indicated 3 long blinking lights and 2 short blinking lights. Technicians mentioned it was a *** issue. This is an internal issue and I did not act irresponsibly towards the device. Technicians said that the *** for this computer may not be replaceable or upgradable. After speaking to a ** representative, it was finally turned on. 2.Misleading advertisement of *** information The advertisement did not specifically state the *** was attached the computer board. It simply states 8 ***. This violates New York General Business Law 349. New York General Business Law ******************************************** the conduct of any business, trade, or commerce within the state. 3.Warranty information falsely advertised A PDF document states there is 1 year warranty hardware and technical support, but that was not the case. ** actually wanted me to pay for fixing the device. Again, this violates New York General Business Law 349. 4.Lack of Transparency After my device was turned on, I asked the ** representative what happened. She said she does not know. 5.Deceptive Business Practices After all this, ** mentioned I can purchase a coverage plan for a certain price. I told them when devices are handled with care, there should not be a problem like this so early.
Business response
01/28/2025
We will contact the member to understand why they did not go through the manufacturers warranty. Please see BJ's return policy ****************************************************
Customer response
01/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Mark
Initial Complaint
01/26/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/9/2025 I received my f $365.00 food stamps. The same day I picked up $80,81 about 11:00 AM at Presidente Supermarket #2 ************************************************************************** **************. On 1/13/2025 I went to the ************ II a meat store at **************************************************************************** ************ about and my card was declined for the amount of $80..059 due to insufficient funds.Children and families verified a -0- balance on the card and told me a $284..19 food stamp purchase was made 1/9/2024 about 9:00 PM at BJ's Wholesale Club ************************************* . I attempted to make a police report but they couldn't do it because it was not in their jurisdiction.Many efforts to contact the corporate office were made by phone with no success. On January 23, 2025 I sent an email to ******************************************* 6:20 AM . I finally got through and made a complaint which was assigned a reference number #******* at 11:00 AM I resent the email and added thegat number. NO ONE HAS CONTACTED ME. I told them that I was a 67 year old disabled woman who lived in *****, ******* and my Food stamp card has been with me at all times and is still in my possession. *** cancel that call and a new one should be here in 7-10 days. Clearly this purchased was not made by me or with my card. It is now January 26, 2025. bj's is responsible for this transaction, they were given my food money and I need them to return it via a bj gift card. it can't be refund to the card that was cancelled.
Business response
01/27/2025
The ************************ Service instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.
Customer response
01/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
01/24/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was a transaction on my card for ****** that I did not authorize. I do not live in *******. I have talked to customer service agents to investigate who authorized this transaction as there is a membership connected to this large purchase. No one has contacted me and I want my funds reimbursed.
Business response
01/27/2025
If a non-member mentions a transaction on their card, ask them to clarify the type of card (EBT, credit, debit, etc.). If it is related to *** fraud, inform them they must file a report with the appropriate authorities or their local EBT office.
The ************************ Service instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.
Customer response
01/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They are not returning any funds back to me. Your business and members have stolen ****** from me. I am asking that my card be looked up and payment be reversed back to my card. I am also asking that the member who has used my card be held accountable.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business response
01/29/2025
The ************************ Service instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.
Customer response
01/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
That is for individuals who are receiving benefits suspected of fraud or businesses fraudulently stealing benefits. If you are telling me the business you work for (Bjs wholesale) are intentionally taking government benefits then I can report that too. Can you confirm?

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
01/24/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 1/13/25, I purchased a TV from BJs online, which included shipping. After five days, there was no delivery and no tracking of the location of the TV, so I asked for a refund of $686.08. Rather than granting a refund, BJs processed the request as a "Return" and now will not refund the money until they get the TV back (which I never received). Their third-party shipping company has marked the transaction as "delivered", but no one knows what has happened and now I have no TV and no refund. I am asking for assistance to receive my refund immediately.
Business response
01/27/2025
We will contact the transportation department and update the member.
Customer response
01/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** ****
Initial Complaint
01/24/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed on order for pick up on 12/7/24. I received confirmation that my order was ready so I waited in my car for over 30 minutes. No one came with my groceries so I left. I then receive a phone call from an employee asking where I was because he was outside with my groceries. I told him I had to leave so I was no longer there. He said ok. I then received an email thanking me for picking up my groceries. I then text the employee that called me and tell him I received an email that my order was picked up. He texted me back and said I assure u it was not. just keep your order number in tact for now which I did. This is insane that I am being charged for an order I did not pick up!!!!!!! UNACCEPTABLE!! Ive called the store several times on 12/7/24 and today. No one EVER answers the phone!!
Business response
01/24/2025
Weve contacted the club, and a team member will be in touch with you shortly.
Initial Complaint
01/23/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We booked a cruise using BJs travel on 1/17/2025, booking number 6-45477160. There were several advertised BJs exclusives, including a $100 on board credit. Only after we booked did we realize we did not receive the credit. We immediately called, and the agent advised we did qualify but she was unable to process the credit and would resolve the issue with the promo team. On 1/22/25 we were notified that because we received a discount by being a NYS resident, we could not receive the on board credit. As of this writing, we have not been able to obtain any outward facing information that reiterates this explanation. In fact, the resident discount is from the cruise line, Norwegian, and is in no way related to the on board credit which is a BJs exclusive. I have screen shots of BJs website pertaining to both the perks and the on board credit. There are no listed exclusions for combing a resident discount with an on board credit.
Business response
01/24/2025
We will reach out to BJ's Travel, and a team member will contact you shortly.
Initial Complaint
01/22/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did not receive my order they sent it by the company roadie and I was given a complaint number ******* and yet to get my money back from **
Business response
01/23/2025
Please see attached.
Member was fully refunded on 1/23/25
Initial Complaint
01/22/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed a home delivery order on 12/12/2024 that was never received. Ive contacted the company multiple times phones calls and emails regarding the refund to my ebt I was told it was sent and to wait 30 days Ive waited the 30 days and when I called the company back they responded with they didnt place the refund until 1/9/2025 *** might have to wait another 30 days the company has lied to me multiple times regarding my refund and said there is nothing more they can do to help me .. Ive contacted *** and they have informed the refund has not been sent
Business response
01/23/2025
Please see attached.
We will confirm refund with our credit team and will update the member
Customer response
01/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
Bjs has been telling me for over a month I will receive my refund. And nothing has been done. I do not feel confident in the companys response that they will check with the refund department and notify me. Ive waited longer than the average refund time and will just like to receive a confident response that my refund is sent. Ebt issue money back to the card right away there is something going on that they arent looking further into
Regards,
*********

Business response
01/27/2025
please see attached.
We are working with the member on a resolution. Our ***************** has confirmed that the refund went through; however, *** is telling the member they have not received it. Since *** is a federal/state-run program, they are not required to inform BJs if the credit was processed. We will continue to work with the member on this matter.
Customer response
01/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I am still currently waiting for my refund I have contacted *** services multiple times and they do not have or show any refund submitted on their side.
Regards,
*********
Initial Complaint
01/22/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 27th I received a letter from Bj's wholesale club regarding ************** Apple Juice 96oz 2 pack. Instructions were given and followed no response after being informed to wait to hear back from the company via ***** at the mentioned phone number given.I also received an email on 10/10/24 regarding recall again i called number provided for the 3rd time informed someone will call back.I decided to try again and was informed they were no longer taking numbers, names or emails I would have to send my owe email to: ******************************* I did follow these directions and still have had no success I purchased a total of 3 two packs on April 4th, 2024, for a family gathering code given in letter to use ("***** CT89-5"No refund or response has been received as of yet and I have followed all directions given.Thank you,******* ****** *************************************************************************** ************ ******************
Business response
01/23/2025
Reached out to member via email and are awaiting a response to resolve.

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