Reviews
56 Customer Reviews
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Review from Bill D
1 star12/11/2024
HomeWorks Energy is completely incompetent. They installed 5 heat pumps at my home in July, never finished the installation, so the pumps are not integrated with my boiler, even though it is now December. They bounce all problems to subcontractors, and are in serious need of operations leadership. Possibly headed for a lawsuit with them and in the meantime, I encourage any readers to look elsewhere.Review from David P
1 star11/11/2024
HomeWorks visited my house 2 weeks ago. When they left for the day, it was with the promise to return the next day to finish the job. They have yet to return. I have called the HomeWorks office, emailed, text messaged and completed a survey. Still no response from HomeWorks. I cannot recommend a company that does not keep their word and has terrible customer service in regards follow up.
HomeWorks Energy Response
11/12/2024
Hello *****. I'm sorry to hear this. It's definitely not the experience we want our customers to have. I have reached out to the appropriate management and I have been told that they have reached out to you and have scheduled time this week to have the necessary work completed. Thank you for giving us the opportunity to resolve this issue for you!
HomeWorks Energy
Review from Misty A
1 star10/31/2024
I give this company **********. They absolutely have zero communication skills.They dont care for peoples time wasted on waiting for them to show up. I have called numerous times to this company during and after my install just to only get hung up on. I also communicate in emails which never get responded to. They failed to submit my rebate application causing a delay and its still not processed. I dont have the right number information and paperwork to get my rebate submitted.They should not be a credited company for Mass Save. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.HomeWorks Energy Response
11/01/2024
Thank you for bringing this to our attention and working with us to resolve the issue quickly. We try very hard to simplify a very complex process and sometimes what appears to be a clerical error results in an experience like yours. We're working with our teams on systems to reducing these types of errors in the future.Review from Elizabeth K
1 star10/18/2024
If I could give zero stars to HomeWorks Energy I would. I had a terrible experience working with them and if I could go back I would never have hired them. They installed mini splits in my home in September 2022. They were supposed to come in 2023 for the free maintenance service and I called to schedule it, they never showed up TWICE. Now we are in 2024 and the mini splits stopped working and when the tech came out he said this issue could have been avoided had the maintenance been done. The office quoted me $1800 to repair it and when I called to complain the person on the line said you should have scheduled the maintenance. I feel as though they did not want to come for the free service because it was free. This is unprofessional and the worst customer service I have ever experienced. I now have no heat and refuse to give them any more of my money and have to hire someone else to fix their terrible work. I am shocked they have an A+ rating on here and it makes me question BBBs ratings altogether. I feel scammed.HomeWorks Energy Response
10/21/2024
Hello Elizabeth. We're very sorry to hear about your experience, we definitely don't want people to think we're scammers, nothing could be further from the truth. Upon receiving this review your situation was escalated to the appropriate management. I understand you have spoken to Josh, one of our managers here and that he has advised we will waive any fees for searching for and repairing any leaks, and that you will be scheduled for a visit this week. Please contact Josh directly until your concerns are fully addressed.Review from Lacey D
1 star06/27/2024
This companys HES program is solely based on Fraudulent activities.They use a miniapolis blower door test which has been proven in other states to be very easy to manipulate, and half of the states in the west have actually banned HES companies from using the miniapolis BD test because of the fraudulent activities increase. I know this first hand because I reported fraudulent activity to my supervisor and I was met with retaliation and also did not receive my last paycheck. Theres also a class action suit against this company following wage theft on their employees, which I will now be participating in.Review from Pamella M
1 star06/04/2024
I wish i could give this company 0 stars. We updated our system a little over 1 year ago with them, and every couple of months they have to come to our home, because the system is not working. Today was 80 outside, and in my house with the ** on, its 77. Every change of season, we have to call them because nothing works. Not to mention that the people they sent seem to barely know what they are doing. Working with this company was the worst decision we made.Since the beginning with the mess they made to install everything, to the settings in the system being wrong (which they had to come to our home 4 different times to figure it out), to the astronomically high electricity bill we get now, to the actual system never working properly, this company and their products are a disaster.HomeWorks Energy Response
06/05/2024
Hello *******. I'm very sorry to hear about this and we want to help resolve this for you. I see that you also posted the same message on our ****** reviews page and that one of our managers responded to you. Can you provide the full name and address of where the work was done? We're not able to locate any account under your name or by searching the email address "**********************". Thank you.Review from Craig C
1 star05/16/2024
This company is shady. they use the Mass Save energy audit as a way to get into your house and the try to up sell you in things that you do not need. The purpose of mass save is to help homeowners get a more efficient home at an incredible discount yet that try and upsell you on things that are way overpriced and unneeded. I wouldn't recommend this company to my worst enemy.HomeWorks Energy Response
05/17/2024
Hello *****. We're very sorry to hear that you feel that way. I see that we did some work for you a little over a year ago in April 2023, but I don't see that you reported any problems at the time. Can you share what problems you had so we can look into this for you?Review from Thomas B
2 stars05/02/2024
Im November of 2023, I foolishly put down a 150 dollar deposit for an installation of attic cellulose insulation to get the rating up to R60. The quote showed a hefty discount and I was told the installation crew could likely be there in a few weeks. Subsequent to that I was told I needed to pay 250 dollars to confirm I didnt have k*** and tube (ungrounded wiring) which an independent electrician had already told me I didnt have. Foolishly, I paid this, because HomeWorks promised this charge would be subtracted from my final bill. Then I received a revised quote with all the original discounts removed. So now Im 400 dollars down. HomeWorks wins, I was a *****************, and I simply want to cut my losses. I request my 150 dollar deposit back in March 2024. Two months later I still dont have my money back. I would really like my 150 dollar deposit back.HomeWorks Energy Response
05/03/2024
Hello ******. I'm very sorry to hear about this situation. I just reviewed your account and see that a refund was processed to your credit card this morning. You should see it posted within 7-10 business days.Review from Dan K
2 stars03/06/2024
HomeWorks came on time and were pleasant to deal with but in changing my thermostats, they failed to connect all the wires and half my heating system wasnt working and it took me over a year to discover the error. When I found out about the problem, I gave them the opportunity to make it right but other than apologizing, they did nothing. If you use these people make sure you triple check their work. In my view, a bit sloppy. They should have procedures in place to catch errors.HomeWorks Energy Response
03/08/2024
Hello ***. Upon reviewing your account, I don't see that we have spoken to you, or have any records of any calls from you since August 2022. Can you tell me who you spoke to, or what number you called?Review from Maia R
5 stars01/24/2024
Worth it! We recently moved into an old home with no weather sealing or insulation. *** and his crew worked tirelessly on the house for two days. *** and everyone on his team were extremely respectful and thorough, keeping us in the loop about everything they did. We could have never afforded to insulate our home without the program. I am extremely grateful we had the opportunity to work with Home Works Energy and Mass Save. Very excited to not spend the rest of the winter freezing!
Customer Review Rating
3.52/5stars
Average of 56 Customer Reviews
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