Complaints

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  He was negligent, dishonest, and put me and my dog in danger because 1) he improperly connected a gas line to my stove, which resulted in a leak, 2) he failed to check his work after I let him know about the gas leak, 3) he came back after a leak was confirmed by the gas company and after he was behind the stove doing something for several minutes, there was no longer a leak, but he claimed that he didn't do anything to fix it. He became defensive and argumentative when I asked what he was doing behind the stove. He shut off the gas and insisted that I have an appliance repair person check it. I did and no leak was found. That cost me an additional $190 on top of the $225 that I paid the plumber to connect the line.

  Customer response

  08/23/2024

  I have not heard from the business in response to my complaint. I asked him to resolve this before I contacted you. He was unwilling to resolve it. I have not heard from him since then.

  Business response

  09/03/2024

  This job was done eight months ago there was no gas leak, This month, she called national grid they came out. They couldnt find the gas leak so I went back on my time. Its a two hour minimum of 295 and I found no leak. I sprayed it and then I made the customer for safety reasons to make sure that the oven wasnt the issue because it wasnt my connections or my, flexible, gas line. I just wanted to be on the safe side and she did get her oven looked at. I dont know who looked at it or what but, They said they found a leak. Im thinking she mightve Nox closed the handles all the way. But I did not Charge her and I Shouldve because there was nothing wrong with what I did. She just said,that she Mad That she had to get the oven looked at From appliance professional she wanted me to just turn the gas on without getting the oven looked at and I said no thats not safe and I will not do that. I took a video to see that I left the Gas Valve off. She tried to blackmail me and I told her I would not be blackmailed and not contact me anymore and you can take me to court if youd like. She threatened that she would give me a bad review if I didnt do what she says. So she owes me $295 for the service call. And I did not charge her to be nice and I came right over when she called that day. Will not be blackmailed or pushed around by anyone thats not fair and the way she talk to me and insulted me that is not cool either , I was professional and ******. I dont have anything to do with that job anymore because I dont know who connected the gas and turned it on and if they were licensed or not. If you feel like to see emails, I have them thank you.

  Customer response

  09/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I have attached a document with the details. In his response, Al misrepresented the facts and takes no responsibility for his actions. It was very clearly his work that caused the problem. He continues to be defensive, blame and accuse others of things, while not addressing his mistakes and irresponsible behavior. Please see the attachment for details. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business response

  09/12/2024

  To
  **** *******
  **********************
  *******, ******************;
  **************
  A.P. Plumbing ** ********
  ************************
  *******, Ma
  Phone: **************
  Email: ****************************
  Payment Terms
  Due upon receipt
  Invoice #
  584
  Date
  09/07/2024
  Description
  Total
  emergency call/after hours dispatch fee
  $100.00
  
  
  Gas leak search/ gas appliance test
  $450.00
  Customer says she smelled leak gas company shut off gas valve for oven. Spoke to technician from national grid. He could not pinpoint the leak, I went out there pulled out the stove hopped in the spot with my gas detection spray. I sprayed my gas flexible supply line, which we installed while back and there was no leak. I showed **** ******* that there was no leak. She wanted me to turn the gas back on and I said no she needs to get the oven looked like for her safety Nap and everyone elses, and she was very upset and demanded me to turn it on and said that she would give me a bad review blackmailing me and I said no for our safety and hers Once the oven was tested and it was good then if you wanted, we can come back and turn the gas on.I she **** ******* wanted to turn the gas back on and demanded it and blackmailed me and I took a video saying that the gas was off because just to be on the safe side, because there was no leak from the gas pipe in the flexible line.
  
  Subtotal
  $550.00
  ma/fed
  $40.50
  Total
  $590.50
  
  

  Customer response

  09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The guy is lying. He did not use a spray and it is not true that the gas company technician close not pinpoint the leak. I am not paying him money for checking his own faulty work. This is a waste of time.

  You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩