Complaints

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Sir or Ma'am, This complaint is in regards to a previously submitted complaint. Case # ********. I thought the case was resolved as I had heard from the company (after you contacted them) saying that they would send the second half of the money they owed me. ($100) They never sent the money. I am sure they thought I would just forget it, but I will not do that. For a brief review. I found it necessary to have my wife's 2019 **** Ranger towed to the dealership where we bought it. (**************************************** in ********* ****) The dealer suggested I use part of my warranty that was to reimburse me for the $200 towing charge I paid. The company sent me a check for $100 and not the full $200. I am asking that you help me get the second $100 that the company owes me. Thank You! ****************************

  

  Business response

  04/01/2022

  Good afternoon,

  Please be advised that we have submitted a request for payment. The customer will receive a check by Wednesday of next week via ****** The check will be processed on Tuesday for Wednesday delivery. Sorry for any confusion on our part. 

  Customer response

  04/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  It should not have taken for the BBB to get involved in order for the company to do what they should have done in the beginning.  I have made local people who might have to deal with this Motor *********** in the future that they should expect to only receive partial reimbursement instead of full reimbursement.  I am also encouraging **************** to contact the **** Motor Company and encourage them to drop this company from their warranty program.  You might have wished you treated me right in the first place.  Not sure I would even give the company 1 star out of 5
  
  *************************

• Initial Complaint

  03/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We have tried to make contact with AGERO regarding account set up and no response from anyone to assist or to point us in the right direction to get answers. AGERO continues to call and we continue to deny calls due to non-payment as well as no support contact is available to reach out to. AGERO sends out score cards about service performance and they continue to say that we are not available. AGERO does have an outstanding balance of $589.83 and their accounting **** as well as the performance manager was emailed and notified of the issue but yet no one contacts us back.

  

  Business response

  03/31/2022

  Good morning,

  This is at least the second time we have had a BBB complaint filed against us from this provider. We were able to locate their last complaint as a reference. At that time they were an Out Of Network vendor which means they were not contracted with us, but they have since been onboarded in November of 2021. We do not show any communication from this company to our PAG team in any fashion. In fact the only ticket we have regarding their new account is a single internal complaint of them refusing to accept a PO on 3/21/22. We will have a member of our team reach out to discuss our billing process with them which they should already have when they onboarded with our company. We will also review if our business models are a good fit for each other. 

  Customer response

  03/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  BILLING INQUIRY - AGERO TICKET# *********
  
  From ****** Player from Agero <***************************************************************> Date Wed 04:04 3/30/2022

  I created the BBB complaint on 3/29/2022 and finally someone responded 3/30/2022 letting me know the avenues to reach out to one of them.  Its frustrating because I have been emailing since last year December 2021.  The only way this company has responded regarding payment issues is after a BBB complaint.  You can clearly see the email trail of communication with no response.  I have also mailed our invoices to the requested billing **** and still no response.  I also received a PAG ticket and still no payment or follow up.  I have tried multiple times to communicate at the front door, but it seems as if the BBB is a secret back door to get to them.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business response

  04/01/2022

  Please be advised that we spoke to the ****** and have resolved their billing dispute. Our PAG Agent went over our billing process to hopefully avoid any additional confusion in the future. We consider this matter resolved. 

• Initial Complaint

  03/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My vehicle was stopped at a red light and then would not start. I have roadside assistance coverage with ***************************** and they have a contract with Agero, **** Big * Towing, ****, an Agero, **** contracted towing service, came to get my car to tow it to the dealership. At the dealership the tow truck driver backed the vehicle into a structure that supports a canopy causing almost $6,000 worth of damage to the vehicle. Additionally, I was charged $143 for the tow even though towing coverage was included in my insurance policy. Its been 3 weeks and I cannot get a response from Agero. They will not answer the phone when I call, return my calls, or respond to my e-mails!

  

  Business response

  03/25/2022

  Good afternoon,

   

  Please be advised that we have been in contact with the customer as early as this morning and this matter has been resolved. The complaint has been approved for full payment and the customer is aware. 

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a road side reimbursement claim on February 17 2022 because progressives site was down for towing as I submitted my claim it was closed on March 27 2022 in the amount of 60 dollars I called they said they mailed the check out march 1 2022 I patiently waited 2 weeks before calling and they advised me it takes 12 to 14 day on date of mail which is fine I called march 23 with them telling me now that to wait the thirty days they will issue stop payment and issue another so I did some reaching out to people and they tell me this is common for this company to hold people fund the full thirty days and when you call after the thirty days the money will magically come in 5 to 7 days I believe they are holding people's reimbursements as long as they possibly can to gain as much interest as possible before they have no choice but to issue the funds this need to be look at this is extremely unexcepible

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 ******** **** was towed for repair my a tow truck company who ultimately damaged my car due to not using a flatbed on 12/7/21. As a result, that company filed a claim through their insurance company, Agero to repair the damages on 12/14/21. The car has been fixed since 3/7/22 but the claim has not been paid out by AGERO. The person who is supposed to pay out the claim has been on vacation for the past ************** is no other contact person to handle the claim. There is virtually no one else to *********** keep getting transferred to voicemails. My car has been sitting at the dealer because the claim has not been resolved. I just want my car back because I have a life to live.

  

  Business response

  03/25/2022

  Good morning,

  Please find our summary of this matter listed below.

  We have reviewed the recent damage complaint for ***************************** who requested a roadside service on his 2016 ******** **** CLA class. ******************** reported damage to the vehicle after the roadside service. The final liability decision is that we are unable to honor the damage complaint.
  
  The details of the case and reasons behind the decision are listed below:
  
  The vehicle was being towed because of a flat tire.
  The insured and his sister were present for vehicle pick-up but not drop-off to the pep-boys shop.
  The insured reported the provider allegedly used a wheel-lift truck. Later, the insured would email into the file that he confirmed a flatbed was used contradicting himself. Moreover, he elaborates further that it was the way the vehicle was loaded onto the flatbed that is the source of the damages in question. However, there was no discussion of damages during loading and per the insureds signed statement it wasnt until after he went to retrieve his vehicle that he learned of the damages to his vehicle because of traction lights blinking on dash and a steering wheel light to turn. He would later found out that the root cause was a cracked oil pan.
  Furthermore, our system shows a light-duty flatbed was used which contradicts the allegations made by a ****Boy Technician that the vehicle arrived on a wheel-lift which is unverifiable.
  The owner of the towing company confirms a flatbed was in fact used and alleges that it is impossible that these kinds of significant damages would occur to the oil pan. Moreover, it is highly unlikely that transporting a vehicle on a flat-bed two miles away from the insureds residence would be the source of a cracked oil pan.
  The facts of loss appear to contradict the allegations made by the facility at ****Boys.
  The damage does not appear to be service-related and the provider is not responsible for those damages with the evidence we have at this time. 
  
  We are unable to honor the damage complaint because there isnt any evidence that the provider did anything negligent to cause the damages in question. 

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My insurance, Progressive, uses a third party towing company called Agero. I had gotten a flat tire on January 17 and Agero dispatched a towing company that ended up damaging my vehicle. It now will cost me $5400 to repair these damages and Agero stated they would be assisting me with this issue. However, it is now March 22 and I have had minimum communication with them. *** has been holding my car for repairs and I fear that I will also have to pay a holding fee because they have had my car for so long. I am at a lost to what to do as my family needs an additional car. My wife just gave birth to my daughter and fortunately she can work from home. But I fear that if something happens and she needs a vehicle, she would be stuck

  

  Business response

  03/24/2022

  The damage complaint was handled and resolved by yesterday.  We have attached the write up below.  Payment was made to the customer in the amount of $2,548.30 based off of the independent appraisal we secured.  Looks like the customer has submitted new documentation yesterday to our rep which included storage charges from the dealership.   
  
  We have reviewed the recent damage complaint for ***** Flowers, who requested a tow service on his 2019 Kia ****** ************************* reported damage to the rear quarter panel and wheel area.  The final liability decision is that we are honoring the payment for the damage to the damage complaint.
  The date of service 1/19/22 date of report 1/20/22
  The reasons behind the decision are listed below:
             The customers car was towed for a flat tire
             Customers d/s rear tire was flat and needed service
             1st provider took photos, but you can see the tire was flat but not shredded.Provider did not document at drop off only pick up on the side of the road
             Customer car was towed again that morning and the ** documented the condition of the tire and the tire is completely shredded.
             Customer isn't seeking reimbursement on the tires only the other damage caused as he feels the provider didn't tow this car correctly and caused further damages
             Spoke with dealership advisor who is handling this vehicle and advised him of the full scenario of the 2 tows and he feels this isn't from the tow service whether dollies were used or not would cause this damage.
             Advised the tire did shred from possibly no dollies but the shop is standing behind the fact this was from the customer possibly contacting something which caused the original flat. Finds this damage in no way related to the service.
             ****** at the dealership advised the customer was informing his insurance so the car has not been touched and still awaiting.
             With the facts at hand, we will proceed to honor this complaint as the customer has provided ring footage showing the first provider towed this car using no dollies on the damaged tire causing additional damaged, 2nd provider documented at pick up, the customers home, showing the condition of this vehicle. Body and internal damaged behind the wheel from the shredded tire. This being the providers workspace we will, and we do find this in relation to negligence on the **s end as there was a proper way to tow the vehicle to avoid this situation.Proof of how the car was serviced on file

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an extended warranty when I purchased my car, that included 24 hour roadside assistance. When I had a tire blow out on my way to work, I made my first phone call at 6:50 am for service. After spending 45 minutes on the phone with a representative I repeated my information to several times, a dispatcher sent me a text message saying my call would be answered within ***** minutes. After 90 minutes, I called roadside assistance again, only to be on hold for 45 minutes before my call was answered. I was assured the driver was "running behind" and would be there in 30 minutes. I was to work my usual 7am-4pm shift as a nurse. I do not get paid if I do not work. After another 60 minutes (after being promised help would be there in 30), I call roadside assistance AGAIN, only to be on hold for over 30 minutes this time before speaking with a new representative who now tells me there was trouble with their truck and they were on their way. The phone number that was provided for the contractor that was dispatched was not a local number and of which I called 35,YES THIRTY FIVE TIMES, WITH NO ANSWER EVER!!!! This can all be proven on my phone. Phone records do not lie. After waiting over 5 FIVE HOURS, I called one more time and after being on hold for 30 minutes, asked to speak to a supervisor, who FINALLY told me they could "pay a contractor a little more to get them there faster". It took over FIVE HOURS for someone to FINALLY do something! I was broke down on the side of a highway on an exit ramp. There are no occupied businesses there and no restroom facilities in walking distance. I urinated under a bridge in a dangerous location. My first call was at 6:50 am and help finally arrived at 13:25 pm. OVER SIX AND HALF HOURS! I lost 4 hours of regular wages and 5 hours of overtime wages waiting for service. This is UNNACCEPTABLE. After calling their "special care team", they offered me $50, which is an insult. I lost an entire day of wages due to horrible service.

  

  Business response

  03/23/2022

  Good afternoon,

   

  Please be advised that two messages have been left for the customer requesting a return call. We did leave a voicemail advising that we would be willing to issue a one time goodwill payment of $200.00. 

  Customer response

  03/25/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I 

  I lost 4 hours at regular wages and 5 hours at overtime wages, which total $460.  This also does not take into account being stranded on the side of the road for over six 6 hours and the fact that there was no place for me to go to the bathroom.  This is unacceptable.  I returned their call three times.  Once, I was cut off and my call wasn't returned; once, I was on hold too long and had to hang up, and once I spoke to a representative that asked his supervisor to increase their off and the supervisor refused.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  03/28/2022

  Good afternoon,

   

  We will have our rep reach back out to the customer to discuss further. We will need for the customer to summit evidence of their loss of wages to be reviewed as they are declining our goodwill offer. 

  Customer response

  04/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I provided requested documentation one week ago and havent heard anything since. What is the status? Thank you!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business response

  04/07/2022

  On 03/30/2022, ********************* sent an email with no attachments. We sent an email to her advising her we received the email with no attachments and requested for her to resend the email with her documents attached to the email.  As of today, we have not received the documents. We just called and left a message for her as well. 
  
  Here is the email that was sent with no documents.
  
  From: ********************************* <*******************>
  Sent: Tuesday, March 29, 2022 8:28 PM
  To: DamageTeam
  Subject: Requested Documentation for Complaint
  
  WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments.
  Attached please find my scheduled hours for Friday, 3/11/22,7a-3p.  I usually work until 4 p.
  
  As you can see from the previous weeks earning statement,my normal wages are paid at $40/hour and my overtime rate is $60/hour. Because I work 9 hours per day, Friday is usually 4 hours at regular wages and 5 hours at overtime hours. My average hours worked per week are 45.
  
  If you need any further information or documentation, please let me know.
  
  Thank you.
  --
  *********************************, CPC, CMBS, LPN
  ************ phone/text

• Initial Complaint

  03/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/01/22 tow truck pick up my car from my driveway the car didnt move at all ...02.10.22 i went to the dealer to pick up my car i saw damages in the front bumper (scratches) a dent fender and tire damages I didnt take my car that day till a file the claim with agero i leave it there at the dealership till someone contact me about the incident....02.16.22 i picked up the car at the dealer after i file pictures documents and info about the damages 03.09.22 i got a phone call from *********************** agero damage vehicle specialist saying my claim got deny because there was no damage after the ***** off ... a week later they send me the pictures that the driver took before the ***** off and is outside the dealer that means the job is not finish the other pictures the truck is blocking the front view of my car and also he took the pictures like 7 foot away those picture dont qualified for a claim it works more for my claim 03.17.22 I report again the evidence and i got email of the specialist saying the stand with our decision to deny the claim..

  

  Business response

  03/21/2022

  Good afternoon, please be advised that the customers damage complaint has been reviewed and below are our findings/decision. 

  We have reviewed the recent damage complaint for ******* ****** who requested a roadside service on his 2021 Dodge Durango. Mr. ****** reported damage to the vehicle after the roadside service. The final liability decision is that we are unable to honor the damage complaint.
  
  The details of the case and reasons behind the decision are listed below

              The customer stated he needed the vehicle towed that day it was not turning on or moving.
              The customer stated the issue was repaired. 
              The customer stated he was not present during the tow service but his wife was.
              The customer stated his wife signed something on the cell phone, during the time of pick up.
              The customer stated it was a wheel lift and picked up from the front tires.
              The customer stated he does not recall any other equipment being used. The service provider just used a lift and strapped the tires down.
              The service provider stated customer signed a damaged waiver as well.
              The service provider stated the reason for the tow was a no start.
              The service provider stated photos of the car were taken.
              The service provider stated photos were also taken at drop off
              The service provider stated he used a 2019 **** F550 with Dynamic wheel lift.
              The service provider stated the vehicle was loaded on a wheel lift, strapped with wheel straps
              The service provider stated he delivered the vehicle to *********************************** ******************* the repair facility was open, it was signed by Numkus is the Rep in service that signed for the car.
              Upon reviewing the information submitted, the photo shows no damage to customers vehicle upon drop off.
  
  We are unable to honor the damage complaint because there isnt any evidence that the provider did anything negligent to cause the damages in question.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Feb 4,2022 I had a flat tire on my 2021 Jeep Grand Cherokee L. I pushed the roadside assistance button in my car to connect to Jeep Connect and they dispatched someone to help. When the guy showed up he was in an unmarked car and did not provide any identification. It was very cold so I remained in my car with the engine running while he changed the tire. He had difficulty with the placement of the **** and at one point he removed the **** completely and let the car rest on the tire he had just removed. After several attempts he finally got the spare tire on. He tried moving the **** again and the car slipped off of the **** and consequently cut the wire harness in half leaving the car totally disabled. I had to call Jeep Connect back so they could dispatch a different service to tow my car. I waited in the cold for over 2 hours on the tow truck. They towed my car to the nearest Jeep dealer but the dealership was closed and would not reopen until Monday morning. I had to Uber and pay $56 to my home where I had a second car to drive. Monday morning 2/6/22 the dealership called to tell me that the wire harness needed to be replaced and it would cost approximately $1100.00, plus the new tire that had a slit in the side wall would be an additional $330. I filed a claim with Agero on 2/8/22. I submitted all of the documents requested on 2/12/22. It has been 41 days since the incident and no one from Agero has ever called me to resolve this claim. I just bought my vehicle in November and only had it 2.5 months when this happened. My car is still at the dealership waiting for the repairs to be paid for. I have made 2 payments on a vehicle that has not been in my possession. I am beyond aggravated. I have called Agero, emailed them, and received one email back on 3/7/22 stating someone would contact me in 1-2 days. Its been 8 days and no one ever has called from Agero. I will file a lawsuit against Agero if this is not resolved immediately.

  

  Business response

  03/17/2022

  Good afternoon,

   

  Please be advised that we have been in contact with the customer and they will be submitting some additional information that has been requested. This is an active case and we will be back in contact with the customer early next week. 

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was serviced on 1/15/22 by Agero roadside service. The person who came to fix my tire damaged my spare kit. The kit will no longer hold the tire, and it hangs down below the body of the vehicle, making it extremely dangerous. I have stored the tire inside my vehicle. My insurance company, Progressive, got in touch with them to file the claim. They requested estimates from the repair shop and pictures. The documents requested from Agero were turned in on February 1, 2022. Since this time, I have gotten one phone call. I tried to schedule another time to talk because I am a teacher and cannot talk at any time in the day. I also got an email on 2/22/22 that Agero received my documents, but I havent' had any other correspondence from them. I have called up to two-three times a week, sent a huge sum of emails, but I cannot get anyone to respond to me. I really want my insurance claim paid. It has been approximately three months since the original damage to my vehicle. I cannot haul anything in my car or get all of my family inside because I am hauling this spare tire around inside.

  

  Business response

  03/16/2022

  Good evening,

   

  Please be advised that we have left a voicemail for the customer requesting a return call. We will make an additional attempt to contact the customer tomorrow. Thanks 

  Customer response

  03/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have sent emails and left voicemails with the company trying to schedule a phone call because I am a teacher, and there are only certain hours during the day that I can answer my phone. I sent them emails in January and February with my available hours to speak on the phone. After receiving their voicemail yesterday, I responded with two return phone calls and an email. I let them know that I am available on the telephone between the hours of 12:15 - 1:10 pm and 3:30 pm - 5:00 pm M-F. 
  If they cannot accommodate a phone call during these hours, then they can schedule a time with me via email, and I can get another teacher to cover my classroom to speak to them. They already have all of the information regarding the claim in several email correspondences. They should process the claim and pay the damages. If they need to speak to me, I will need to schedule a time.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  I have sent emails and left voicemails with the company trying to schedule a phone call because I am a teacher, and there are only certain hours during the day that I can answer my phone. I sent them emails in January and February with my available hours to speak on the phone. After receiving their voicemail yesterday, I responded with two return phone calls and an email. I let them know that I am available on the telephone between the hours of 12:15 - 1:10 pm and 3:30 pm - 5:00 pm M-F. 

  If they cannot accommodate a phone call during these hours, then they can schedule a time with me, and I can get another teacher to cover my classroom to speak to them. They already have all of the information regarding the claim in several email correspondences. They should process the claim and pay the damages. If they need to speak to me, I will need to schedule a time.

   

   

  

  Business response

  03/21/2022

  Good afternoon, please be advised that we spoke with the customer today and updated her on her complaint. We should have resolution regarding this matter within the next ***** hours. 

  Customer response

  03/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I received a call on Monday March 21 from a representative at Agero. She wanted to take my verbal complaint, which I had given to another agent the previous week. When I told her that I had already given my verbal testimony, she was then able to find it in the system (they have had an electronic complaint on file for over two months). She told me that this matter would be resolved within ***** hours and that I would be getting another call within that time frame. It is now March 26, 2022, and I have not gotten a resolution or a phone call from the company. This insurance claim is approaching 2.5 months since filing with no action on the part of Agero. I was finally contacted after daily calling and emailing the company, only after I filed a complaint here. ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer response

  03/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************** claim was filed 2.5 months ago, and the company has still not paid or denied the claim. I don't understand how the complaint can be resolved when the company has not resolved the issue on an insurance claim. The company said they would resolve the issue after filing the complaint, but I still haven't heard from them. Could you please reopen this case 

  

  Business response

  03/31/2022

  Good morning,

   

  We have attempted to contact the customer during the timeframe she provided and her voicemail was full. Below is our final decision regarding this matter. 

  
  We have reviewed the recent damage complaint for ***************************** who requested a roadside service on her 2006 Jeep Commander. ******************** reported damage to the vehicle after the roadside service. *** final liability decision is that we are unable to honor the damage complaint.
  
  *** details of the case and reasons behind the decision are listed below:
  
    *** vehicle was being serviced due to a flat tire.
    Customer stated the service provider came out and changed the front passenger tire. After the tire change the customer asked the service provider to put the flat tire in the spare tire compartment, instead he placed the spare tire in the back of the vehicle. *** customer was notified by tire barn the same day the spare tire kit was damaged.
    We spoke with tire barn they stated the spare tire compartment was damage but its unknown as to what caused the damages there could have been several causes for damage.
  *** service provider reported the spare tire holder was rusted and old to the point that when the driver initially came out he had trouble getting the spare out. When he tried to lower the spare initially it only came down of the way.
  Upon reviewing the information submitted, We are unable to honor the damage complaint because there isnt any evidence that the provider did anything negligent to cause the damages in question. ***re was a preexisting issue with the spare tire holder.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩