Reviews

Bought a dinning room set a couple years back. Now every chair and bench is broken. The straps underneath all have ripped and the set was barely used!! Anyone over 200lbs cant sit in the chairs, embarrassing! Ive called Jordans furniture and they told me I would have to pay to have them all fixed, how does that make sense when its clearly their product malfunctioning! I called the warranty company and they came out for stains , the technician looked at the chairs underneath when we explained what was happening and he couldnt believe it! He even took pictures of them! Very disappointing as my family and I have also purchased multiple pieces of furniture from Jordans in the past and never had these issue or such poor quality. Also when speaking with the customer service **** she had told me they even discontinued the set- so clearly there are some major issues with this set.

Hi ******, thank you for reaching out. We are very sorry to hear about the concerns you are having with your table and chairs set. We did leave you a voicemail to contact ******** **************** to discuss the claim you filed with ProtectAll as we received an authorization we need to discuss further with you. We can be reached at ************. Thank you for shopping with ******** Funiture and I hope you have a great day!

Interviewed with *** from HR. First ten minutes of the interview were okay. My location is listed on my resume, so it was odd when *** asked where I was located and how far the commute would be. I gave her the information and shared I was comfortable with a hybrid approach. The conversation ended shortly after, it was a total 15 minutes. A week goes by, then I get a phone call from ***. She tells me theyre going forward with different candidates. Literally less than 30 seconds later I get an email saying the same thing. Overall the process was disappointing, she could have saved us both time if she actually read my resume, and on top of that giving me two forms of rejection within 60 seconds comes off as very disorganized and totally unnecessary. Someone with over 10+ years experience with the company and with the HR team really should be more professional.

Thank you for contacting us. We have forwarded your interview experience to our ************************** for review.

We appreciate your business. Have a wonderful day.

I have been dealing with ****** regarding a tv console I purchased few years ago and is now out of warranty. It's an expensive console and it has over the past few years have the slats on 2 doors pulling away from the doors itself. There is no one to fix them as I've called around and they say no parts available. I would hope that over the years that we've bought alot of furniture from ************** they would make things right. So far no luck.I'm stuck

Thank you for sharing your experience and taking the time to speak with me today. As discussed, we have a technician scheduled to assess the console. We hope this rectifies the issue for you. If you have any questions or concerns, please contact our *************************** at ************.

I have heard from ****** from repair **** via email.He is making arrangements to pick up the console. I'm told it would cost between 100 - 200 to repair. I would be happy with that.

We ordered a leather reclining couch August 4th, 2024. Delivery was December 3rd with a broken right side motor in the head rest. *** for the repair part is April 2024. Last night the motor on the left side broke with the recliner in the open position. Called Jordans and spoke with a very unsympathetic customer service representative that scheduled a repair visit for February 6th with the statement of If the motor needs to be replaced, the time frame will be ***** weeks for repair parts. If the couch needs a new motor and the part arrives around July, we will have had a non-working couch for almost a year. Our first and last purchase from Jordans. So glad we paid the extra for the Peace of Mind furniture warranty. Uselessbuyer beware.

Bought a mattress 1.5 yrs ago - warranty is 10 yrs. Already sinking in- had guy come out to look and measure where it was sinking. Just received a call saying that it was close to getting a new one but not close enough! I am the only one that sleeps on this mattress and weigh 128 lbs. I am so upset! I was going to buy more furniture here in the near future- but this has quickly changed my mind!! Now I have to invest in another mattress ! My last mattress lasted over 15 yrs! Was sinking- so that is why I needed a new mattress. Sorry but this is not good customer service- word of mouth goes a long way.

Hi - I'm writing to you all today with a serious issue. I purchased a dining room set (along with other furniture in 2019). About 15 minutes before we sat down for Thanksgiving, my dining room table completely buckled. The tracks split and could have SERIOUSLY injured someone. Thank God my kids weren't under the table and I acted fast as the leaf fell onto my elderly aunts lap. I called customer service the next day and submitted a claim. The gentleman I spoke to was very helpful and then it went off the rails.I got a call back the next stay stating after reviewing the photos. I was told they could fix the table with new tracks and would get back to me in 7-10 days with pricing for the parts. This was a design and structural issue NOT something we did. I waited over a week and no response. I call back today and find out that the information I was given was FALSE and the manufacturer doesn't make the table anymore OR have the parts. You'd think given the 5 year protection was only a month or two past due, but NO. ******** wanted to give us $100 credit. This is completely unacceptable. What is $100 going to do on a $1,500 table that we did NOTHING to damage. Not to mention the issues we had with chairs over the years. One would think they would try and make this right and at least give us a comparable table after telling us they at least had the parts that could fix it. Had I not called, I bet I wouldn't even be notified this wasn't the case. Misinformation all around!

Purchased a King size Extra-Firm mattress (Black Beauty Rest by *******) from Jordans furniture with 10 year warranty. Less than four years later the mattress has sunken in several areas causing horrible back pain. We regularly rotated the mattress as suggested by Jordans furniture.We Sent in numerous photos supporting our claim and all they could do was send us two foam pieces to put under the boxspring and/or mattress. We tried both and needless to say it did not help at all. Very disappointed in the quality and craftsmanship of our purchase from Jordans and will no longer be purchasing mattresses or any furniture from Jordans Furniture again. They also sold us two king-size pillows at $50 each. Those two pillows were also very low quality and had to be tossed.

I am sorry to hear about this issues you have been experiencing with your ******* Extra-Firm mattress. I would like to review your account to see what we can do further to help! If you would kindly provide me with your name and contact number, I would be happy to assist you! Thank you for choosing ********!

We filed a complaint with BBB because of the very poor quality of the ******* Extra Firm mattress that we purchased from ******** Furniture in ****, **. After 3 years, there was a noticeable sag on both sides. Now after 4 years, we are experiencing back issues due to the sag. We would like a refund or a credit for the $2499.00 that we spent.

***** was the professional that helped me with my purchase at Jordans Furniture. She was very knowledgeable about the sofa, chair, and ottoman that I purchased. She told me about the fabric and the company that makes the set I ordered. I would definitely seek her out in the future when buying furniture for my home. ******** ******

Thank you for sharing your great experience! We appreciate you shopping with Jordans Furniture and look forward to seeing you again soon!

Horrible experience and would encourage other shoppers to beware and shop carefully. We spent $5,000.00 on a new custom couch. 13 months after purchase the gray couch turned pink. their suggestion was to put the couch away from windows!!! We even purchased the add on warranty and that did cover the issue either. Go elsewhere with better coverage and stand behind their product.

Overpriced and will not stand behind their products. Purchased a mattress. Had problems, they said it is not pitted enough so sorry nothing to be done.

Good afternoon *****.  Thank you for giving us the opportunity to further review the concerns you are having with your mattress.  I did leave you a voicemail.  Please contact us back at ************ and we will be happy to assist you.