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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a bay window installed in my kitchen with a lifetime warranty. The window leaks during windy rain storms flooding my kitchen table.I called ***************** and he said he would have someone seal the small roof section that comes with the window.I have scheduled four times and they keep not showing up. It is now clear that he does not have respect for his warranty or the customer.
Business response
04/04/2023
We are going to ******** this morning Tuesday April 4th to take of roof to prevent any leaking
We put the bay in two years ago and the only time it leaked was during that Nor Easter last month
There has never been and issue before or after
I was there two weeks there was nothing wet or leaking
Thanks for listeningInitial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Thermal Products installed outside doors to my house Feb. 2022 for $6658 . One of the storm doors started falling off in September 2022. *****************, the principal of Thermal Products, has promised to correct it. He has made 3 appointments over the last 3 months and failed to show up each time. I had to call him to followup and each time he promises the door will be repaired but he keeps putting me off. After this third no show he just hangs up when I call. Now a second door seems to be out of alignment.I don't feel safe. I would like the doors repaired properly as soon as possible especially before the next snowstorm.********************* actual phone number is ************Business response
12/16/2022
Spoke to ******* yesterday on my head guy coming out to ******* stormdoors he said yesterday wasnt good not enough room in his driveway to flit my huys truck
Said we have to come a different day that was just yesterday
He wanted some one other than me to set appointment
So yesterday i gave my installer his phone number to call him directly to set up a time with ************;
So im guessing this complaint was posted by ******* before my installer got a hold of him
We plan on taking care of the problem for sure
Ill call my installer today to make sure he set up a time with ************;
Thanks so much for letting me respond
Customer response
12/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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