Wholesale Shoes
C & J Clark Retail, Inc.Headquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Transaction date 5/26/2024 Clark's Internet order Attempted to buy a pair of shoes. Transaction did not complete. Money was removed from my ***** Pay account anyway. ******************'s is refusing to return the money.
Business response
09/19/2024
Hello ******,
I did some research on your complaint claim. Here are my findings below.
On May 26th, 2024, we have an order (**********) that was successfully placed and delivered to the requested address. I included a screenshot showing your invoice and proof of delivery.
On July 4th, 2024, we see an unsuccessful order attempt (reference **********) in which the order was not complete. It shows as cancelled and the payment was not captured.
Please reach out if you have any specific questions.
Sincerely,
Clarks Team
Initial Complaint
09/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I returned a purchase for refund within the company guidelines. They are taxing me on my refund, I have worked with a lot of merchants over the years. If I had a return either by delivery or in store, I have never incurred a tax on my refund. This is unacceptable. I will not do business with them in the future.Business response
09/19/2024
Hi *****,
As a one-time courtesy, I have issued a manual refund of $5.28 which stemmed from the return fee cost. Please see attached for the returns fee disclaimer in the *** section of our website.
Best Wishes,
Clarks Team
Customer response
09/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** MyersInitial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 15, I was on ******** and I seen an advertisement for Clarks shoes. They were $40 +5 dollars shipping.When I received the shoes, they were junk matter-of-fact I purchased a pair from Temu. They were exactly the same.Put it dispute in with my credit card company and they said that I needed to contact that company and I did and I never heard back. They wanted the shipping label which I did not have that. I sent them Pictures of the shoes which clearly were not Clarks. And I never heard back.I went on the website and called a phone number. I found there and it was not the right company. This is a total rip off people all over ******** saying they got ripped off as well. How can we stop this company and continuing to advertise clerk shoes and then sending junk. I Im sending pictures of the shoes and several screenshots of people complaints on ******** Thank you so much for investigating this fraud. Im not sure how I can do anything else on my own.Business response
09/12/2024
Hi *****,
We are unable to issue a refund for a purchase made through a retailer that has no affiliation with Clarks. If you have the name and URL of the website that was fraudulently promoting their shoes using the Clarks name, please let us know so we can send the info to our legal department.
Sincerely,
Clarks Team
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to express my concern regarding an unauthorized charge of $44.14 on my credit card dated August 22, 2024. I did not make this purchase, and I have already cancelled the card to prevent further unauthorized transactions.I contacted your store to request the cancellation of this order, but I was met with unhelpful and dismissive customer service. This experience has left me feeling scammed and frustrated.I have never visited your online store before, and based on this experience, I will not be considering your store for any future purchases. I urge you to investigate this matter and take appropriate action to resolve it.Business response
08/28/2024
Hi *******,
Order # 1006318341
I have located the order and manually issued a refund. This refund will reflect on your card statement within 5 business days. Typically, the route for this type of claim is to file a fraud chargeback with your bank/ corresponding card company. Please see attached for the information related to the order.
Best Wishes,
Clarks Team
Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase a pair of shoes through the Clarks website and paid extra money for rush (2 day) shipping on July 13th. As of July 20th, I still have not received my order and my payment is still pending on my credit card. Id like the company to contact me directly and refund me for the expedited shipping. The shipping on the website stated id receive my order by July 17th. Invoice ID **************** Transaction ID *****************Customer response
08/25/2024
I have not heard from the business in response to my complaint.Business response
08/27/2024
Hi *********,
Thank you for reaching out. I have not located any recent orders with your name or email. Is it possible you purchased through a 3rd party retailer? Please provide us with your Clarks order number if possible.
Sincerely,
Clarks Team
Customer response
08/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
please see attached screenshot of the ONLY confirmation I received from the purchase of the shoes. I purchased them DIRECTLY from the site but have recently been advised your site was having issues during that particular time and no orders were received. I purchased directly from the site however when I mad the payment I chose ****** as my payment method.
Regards,*********
Business response
09/03/2024
Hi,
I was able to obtain a Pay Pal transaction that was voided, and no order was complete. The payment should have never been settled. Please file a dispute with Pay Pal directly if the payment never dropped off. After clicking through the transaction, Pay Pal indicated there is no payment to reverse or refund.
I have attached the proof of the voided payment.
-Clarks Team
Customer response
09/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Yes the ****** transaction did fall off after a week, however, I was anticipating the order and never received it. In the order I also requested rush delivery. When I did not receive the item I ordered then I reached out to Clarks customer service via email and got no response. I reached out two times via email and no response. Then I called because the hours the call center operates is opposite of my schedule, but I went out of my way to call after no communication, and the representative advised there was a system issue and all orders made were not processed due to a glitch with online. I understand that, however, I asked for a coupon or percentage off and free expedited shipping because of all the problems I have had with this company. When I asked for that the representative stated she could not do that so I asked to speak with a supervisor. The representative stated no managers were available (it was around 3pm CST) and that she would have a manager call me back and got my number. I never received any call back from anyone at Clarks.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have worn Clarks most days last 4 years in **. Have spent hundreds on them. Quality great until recently, two pairs with weird white finish started peeling after wearing one day, so had hassle of returning (time and gas)Also color selection limited in stores.Ordered a bunch from site, all look comparable finish, but grey pair are odd metallic cant tell from picture, misrepresented.Clarks wants to charge me return fee for fraudulently represented item- illegal bad business practice.Also I contacted via website, yanked me around for two weeks and now blowing me off.I cant physically travel to 20 min away location due to spine injury, not to mention waste of gas and time.I wouldve just exchanged via nearby shipping for any regular color.Now very fed up with unethical company. The one pair is the only issue.Customer response
08/24/2024
I have not heard from the business in response to my complaint.
I will continue to escalate. Thank you for your efforts. They make a difference.
Business response
08/27/2024
Hello,
Thank you for your patience and we apologize for your inadequate experience. I have issued a manual refund of $32.75. This will reflect on your card within 3-5 business days.
Sincerely,
Clarks Team
Customer response
08/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Thank you Clarks for ultimately making this right.
Regards,
***********************Initial Complaint
08/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 pairs of shoes from this online website.******************************************** I received the shoes but realized I never got a confirmation order number and there is no information on the packaging,I wanted to return the shoes within the 30 days of ordering, I looked at the above website and tried to email the email given. It was returned to me. ******************* I tried this email with no response******************* Upon further research I found this company at the very bottom of the email that was sent to me to order more shoes.I called the phone number ************** listed and they said they know nothing about this. I sent all my info as requested to *************************************** No response.I don't know what to do. I can't return because I don't have an order number.What can I do???Business response
08/06/2024
Hi *****,
After Looking through our various systems for order lookup, I have not located any orders with your name attached. It appears your order did not actually go through if attempted though our website. Our website is ********************************************. Is it possible you made your purchase through a 3rd party company and not directly through Clarks?Sincerely,
Clarks Team
Customer response
08/07/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
I have called the company and they said they are not affiliated with Clark's. Yet the name is at the bottom of the emails I responded to and purchased my shoes from.
Business response
08/13/2024
Hello *****,
We have searched your information in 4 different lookup systems and don't have any records of orders with your information. We can see your screenshots of our website, marketing emails, and contact information. However, that is not evidence of an order. The screenshot you attached showing the purchase and seller information shows the following information: SHOPS & ****************. This has no affiliation with Clarks. Also, ******************* is not affiliated with Clarks. It looks like you purchased through a third party with no affiliation to Clarks. You may want to contact Pay Pal and file a dispute or chargeback related to your purchase as we have no order on file related to your provided information.
Sincerely,
Clarks Team
Customer response
08/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.FAQ
Regards,*****
My complaint or concern was that this company's name was affiliated with a scam company.
I see that my order was from another business mall company. However, their name was at the bottom of the email I received that lead to the company I ordered from. They should know who they are affiliated to and not have their name associated with a scam email.
I received my money back. I just wanted the BBB to be aware of your situation.
Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have requested Clark Shoes at ********************************************************** to stop contacting me so many times. I have unsubscribed as well as reported and blocked. They STILL constantly send me emails. How are they doing that when I have even blocked them?!Customer response
07/18/2024
They will not stop sending stuff. Ive even blocked them and they still get through.*************************Business response
08/06/2024
Hi *******,
Thank you for your patience with this request. I have contacted our marketing management team to ensure your information is removed from the contact list. Please allow 30 days for this change to take effect.
Sincerely,
Clarks Team
Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have Been shopping at clarks for almost 20 years at the *******! Always been a pleasure until today. The Supervisor was very unprofessional and not very welcoming. **** stain the shoe and damaged the shoe. He then refused to at least offered a 10 percent discount. He continues to use some sort of grease ans made it worse. Never had this sort of service in the past with the company.Business response
07/26/2024
Hello *****,
We apologize for your recent experience at this location. I have reviewed your complaint and forwarded the message to customer service management for appeasement.
They will assist with offering a resolution.
Sincerely,
Clarks Team
Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unbeknownst to me, clarks website was not functioning properly, on 7/10/24 I tried to purchase a pair of shoes, my order never went through, I was charged $108.06 twice. According to clarks, this has affected 100's of customers. They don't seem to want to refund my payment as of today. It's been a week, and they still haven't refunded my payment. It took less than 1 minute to take my money, but over a week to return it. I don't care that there system is malfunctioning, I just want my refund!Business response
07/23/2024
Hello,
We appreciate your patience and apologize for the inconvenience. I have verified the information you have provided. I have manually cancelled each of the pending payments attached to your order attempts.
Sincerely,
Clarks Team
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