Complaints

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/26/24 I left my car at Angies Service to be diagnosed for electrical problems. I asked if fixing electrical problems on cars was his expertise. he said yes. The insurance company sent an adjuster, *****, to my home to check out the problem. As we drove down the street she told me the seat belt buzzer wasn't working. She then contacted ****************************** who recommended Angies Service. I left my car off at Angies, they stated it would take 2 days to diagnose. Two days later I went to pick up my car and the owner told me "GET YOUR CAR OUT OF HERE" which was very disrespectful. He told me there is a problem with the Instrument Cluster. This part has many different parts to it, I asked what part was gone, he didn't/couldn't answer me. He claims they don't make the part anymore. I found out they still have parts to repair them. One company is ************************, ********,** which is one of many companies who repair these. I was charged $300 for diagnosis but they didn't specify what part was gone, Instrument Cluster has many working parts. This diagnosis was not useful at all since I need to know specifically what part needs repair.

  Business response

  11/07/2024

  ****** ******** brought his 2007 ******* MX-5 Miata Sport in for service 8/26/2024.

  After running multiple diagnostic scans and performing additional tests, we had determined the Instrument Cluster would need to be replaced. Customer's initial complaint was the seatbelt audio warning sound was not working. One of our technicians rode in the ***** with ****** to point out the audio. When the car is off, you can hear the audio. When the motor is on, customer is not able to hear audio. Although still working, audio level was low due to the high engine sound. In order to satisfy customer, we recommended replacing the instrument cluster. Since you cannot purchase the audio part of the cluster separately, we attempted to order a whole cluster. It was determined that specific part was on back order for 1 year. We recommended customer to ***** dealership as we were not able to order the part he wanted. We called North Shore ***** To Order Instrument cluster. Parts Manager stated they had a similar issue with complainant. The dealership also told him not to return, they refused to do business with him. *********** Mazda service manager also stated that Route 128 ***** in ********* MA also refused to do business with Complainant.

  
  The $300 ****** is disputing is for the diagnostics we performed. That is our charge for Diagnose and Advise. Any further work, such as part ordering and installing parts would be an additional charge. We explained multiple times in person and on the phone as well as giving a print out of our diagnostic findings to help ****** understand the process it took to come to this conclusion.
  
  ****** is repeatedly calling our shop, at this point harassing, demanding we fix his vehicle even after reporting us to BBB.
  At this time, we performed a diagnosis on his vehicle 8/26/24 and no longer wish to do any future business with ****** ********.

  I am a victim in this situation not the assailant. 
  Please help me.
  **** Machiros 
  Owner ******* Service inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩