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          Business Profile

          Carpenter

          Rikon Power Tools Inc

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/04/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I need a replacement for a defective part for a Rikon bandsaw. In May of 2021 I contacted their parts department because the part was on backorder for a long time, and they told me the part would be available soon. I followed up several times but the company kept giving me new dates/timeframes for when the part would be available. My last couple of requests have gone unanswered. I have not been rude or unreasonably demanding (see uploaded e-mail chain). I know that Rikon still makes the model of bandsaw I have -- you can order a new machine online or by catalog. I just want to buy the part that they're making for the equivalent machine. Their treatment of my request(s) has been unacceptable. In the meantime I have had work building up that I need the bandsaw for.

            Customer response

            03/17/2022

            Better Business Bureau:

            Thanks you for your engagement with Rikon Tools.
            Not long after you contacted them, they sent a replacement for the defective part in the mail, with a zero-balance-due invoice enclosed. I had actually expected to pay for the replacement part, so this was a pleasant surprise.
            Rikon's response satisfies my concern in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.


            Best regards,


            ***************************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          25 Commerce Way

          North Andover, MA 01845-1002

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          (978) 528-5380

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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