Complaints

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On July 8th, 2024, I signed a lease on a Nissan Rouge and provided all information that they asked for. At signing I inform sales representative *** that I need car within 10 days because I am traveling and will be outside of the state. Since signing contract, I multiple times contacted *** with text messages regarding when car be registered and ready. In 10 days on July 19th, the car was still not registered on my name and not ready, so I informed *** as my sale representative through text that I'm not able to pick up car because I'm leaving and that I'm canceling the deal. Today August 6th, 2024, that lease still not canceled from dealership regardless of multiple calls and talks with the management. My payment is due in 4 days for a car which never was registered on my name, my credit history can be damaged. This is the worst experience with Nissan I've ever had in 17 years buying from them, please be aware of this dealership and avoid at any cost.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 2nd 2023 . I went to trade a car at Nissan of Norwood they didn't give me the trade value. They were trying to cheat, they didn't give me the trade value until I called the bank. The bank said they should give me a copy of the contract. When I was signing the contract the sale person was refused to give me details because he thought my English was not perfect. And he didn't give me a copy of it. After I brought this to their attention they sent me a letter to come to sign another contract I said no because I don't trust them anymore. They trying to force me to pickup the car by calling me to offer to cancel the gap insurance and the warranty for me. So, I said no because I am not comfortable to make any deal with them anymore. They said the car was already registered under my name this not true because the registration was canceled before it done. Since January they kept both cars. In the letter they sent to me they said they will not be able to sale the 4Runner that I traded in until I sign another contract. When I called them they said they 4Runner is already sold, I don't know which one to believe. They just lie. All the information that they used for the trade vehicle was false. Van number, year , **** and model, they all these issues are typing mistakes. Typing mistakes can be just one but not all. Last week the bank called me to say they give the dealer 7 days to pay the Altima off otherwise it will affect my credit. Can you please help me out, they have 7 days to fix this issue. I can't make the deal with them anymore I want my car back. I can't go back to sign another paperwork in order for them to fix the issue because they they made too many errors in the contract. They trade value is $12800 plus 500= *****. Please help me

  Customer response

  04/05/2024

  I have not heard from the business in response to my complaint.

  Boch Nissan of Norwood recently changed their name Nucar Nissan of Norwood. Is this the reason why we haven't heard from them? There is one Nissan dealer in Norwood at ********************* WWY, Norwood ** *****. As they didn't give me the value for my trade until I requested the contract from the bank. I encourage customer to do not go there because when you sign contract with them they used the **signature to change numbers in the contract before they send it to the bank. They didn't sign any paper for the car that I traded, they were trying to pass it under the table and give me a brand new loan. Most of the paperwork isn't sign properly.  Since January 2nd 2024, I have been waiting for my trade vehicle back. Please BBB help me get an answer from them. 

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car November 25th 2022. three days after I bought the car the check engine light, the service start stop system light and the service electronic stability control light came on. I also herd water in the door. I called the dealership and they told me I could bring it in when I told them about the lights and water. They told me to bring it in December 12th. Within the two weeks it took the lights went out and came back on, then went out by the time I got it into them. I still herd the water. They kept my car from December 8th-12th. Said no water no lights sent me home. I insist it needs to be checked. They get me an appointment with jeep to have it checked in two weeks. The night before I bring it to jeep all the lights come back on. Bring it to jeep they tell me the car is full of water. Which is causing electrical issues hence why the lights come on. They said this is due to a faulty windshield seal and that it was installed in correctly. **** tells me the dealership has to fix they cant help. So the dealership takes my car back December 26th and keeps it till January 6th saying theyre replacing the windshield. It took them 14 days and this is my second time bringing the car back in ************************************ that 30 days they had my car 19 days of the first 30 I owned it. Fast forward to January 23rd less than a month after the 2nd time I brought it in my windshield is now cracked and I hadnt driven the car in two days and it was fine last time I drove it. They tell me they actually may not of replaced windshield but reglued it . They didnt fix the problem. I am not bringing the car back for the 3rd time in less than 60 days of ownership.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I write this complaint to dispute the actions of Boch Nissan and Nissan North America as their failure in following customer service protocols and subsequent judgment is exploitative and irresponsible. They led me astray over several weeks in rendering an unjust decision relating to a mechanical issue for my 2016 Pathfinder. On 11/18, Boch Nissan informed me that this car needed a new transmission at a cost of $6,473.57. They notified me that my factory issued CVT extended warranty had terminated at ****** miles (my car is at ****** now) and they recommended that since I had a good case that I contact Nissan North America consumer affairs to request financial assistance in this matter. Nissan North America was negligent after issuing a denial based on the warranty matter and since I had not serviced the car at their dealership even though this car just passed inspection six weeks ago, Both entities are reluctant to provide me details of findings, have been aloof, and never allowed me to detail my situation nor ask me for any resources, including records of maintenance that I have meticulously accumulated. They were dismissive when I stated that having a teachers salary made it problematic and impractical to pay the escalated costs of service at dealerships. Finally, in what could amount to retaliation, when informed of the news that this car needed a new transmission, I noticed that a member of the Boch Nissan service team was a former service team manager at *** Boys in ******. On one occasion I utilized his services to address a faulty air conditioning issue. Upon putting the car on the lift his team damaged the entire air conditioning system underneath the car, which amounted to a hefty amount of damage. When this incident occurred this same manager defiantly reneged on covering the damages but relented when ****************** advised him to do so. Needless to say, it felt like an acrimonious encounter that is troubling, given the unfair outcome.

  Customer response

  12/19/2022

  I have not heard from the business in response to my complaint and have further information relating to my case.  I am not sure if I am able to expound on the matter here but would appreciate hearing from the local affiliate here (******) to discuss what else can be done.  

  Business response

  12/20/2022

  This customer came in on 11/17/22 for a "RECALL" and a "Check engine light " concern. Recall could not be performed due to parts not being available but they were ordered.
  
  Check engine light was triggered by diagnostic trouble code P17F1 and P0101, first step in diagnosis per nissan for Trouble code P17F1 is to follow open service bulletin NTB17-039O, per service bulletin diagnosis vehicle requires cvt transmission replacement. Customer is out of regular powertrain warranty, nissan did extend the cvt warranty to 84,00 miles or 03/18/2023 whichever occurs first, customer came in with ****** miles (out of warranty and extension). Customer called ********************** consumer affairs for possible goodwill assistance.
  
  Nissan Goodwill assistance per Nissan North America discretion applies to customers who have owned multiple Nissan vehicles and or to customers who have good service history with Nissan dealerships no matter the location. Unfortunately this vehicle has only been to a Nissan dealer 4 times since 2016. The decision is made from Nissan North America, not us. It was declined.
  
  The service rep that the customer was working with was not the old pep boys employee so that shouldn't matter to his concerns.
  
  We did not charge the customer any diagnosis fee either.

  Customer response

  12/21/2022

  I reject the findings from this business as it is vague and does not fully address the matter at hand.  They state that I was denied any goodwill coverage at all with new elements to their cause (having to have had the car serviced with them a specific amount of times) that I was not made aware of.  It seems they are adding bureaucratic steps to explain their response which I was never made privy to.  Most alarming is that after getting a second opinion from an outside entity I was informed that their assessment of the work that was required to make this car functional was grossly exaggerated.  So much so, that I was able to fix the "transmission" issue they misdiagnosed (which ended up being seleniod shift damage not an entirely new transmission) at a FIFTH of their stated and unrelenting cost ($1,200 as opposed to $6,500!)  During this time that I faced the discouraging ultimatum and was at the behest of their ineptitude and Nissan North America's dictatorial stance I was relegated to renting a car which cost me $750.00.  When all of this is considered, my submission that something unjust and nefarious (which does embolden my initial retribution claim) has occurred is validated.  This business was negligent in their diagnosis of my issue, was dishonest in their findings, and they are adding claims now that were never made clear to me, which encompasses unfair business practices.  Therefore, I request that they reimburse me of the $750 I had to spend renting another car while I tried to resolve this matter due to their incompetence and egregious maneuverings.  Furthermore, their claim that I had not loyally serviced the car within their confines is preposterous when it is proven that they are unable to correctly diagnose damages to a vehicle for what could be considered diabolic reasons.  Who would ever trust having their car serviced with them given what has transpired?  This business needs to be held accountable in my case and for those that dare deal with them in the future.     

  
  Regards,

  *******. Batt 

   

   

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I turned in a expiring lease. I worked out a monthly payment which included the remaining few payments on the lease. They obviously lied because a few months ago I get a collection letter from Nissan telling me that they did not pay off the previous lease and I owe them $1337.49. I reached out to the thieves at both Nissan and was told that it isn't their problem.

  Business response

  12/01/2022

  We were unable to find any record of this customer after 2020. 
  
  
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday 4/28/22. My ******* Tucson 2018 engine collapse. I was able to make it to ************ dealership in Norwood at 4pm, because all of my warranties are active. I did not receive a rental. I returned the next day 4/29 to the dealership for an update as ***** the service manager told me they haven't found the issue. He said it will be a week and a half until they will have a rental for me but I am on a list.On 5/12 I reached out to ************ for an update on my vehicle. I spoke with **** who said there are 12 cars in front of me until they can diagnose my car. They still could not provide me with a car rental because they do not have one available. I asked if the dealership could compensate me by paying for a rental. **** said the dealership would have to approve it but did not provide me with a name of who can do that. On 5/16/22 through 5/18/22 I purchased a rental car from enterprise because I needed to work. It cost me ****** On 5/24/22 I called again for an update on a car rental, because I need to work and I should have one because all my warranties are active by now. **** from ************ called me back at 9:24AM but I missed his call he did leave me a message by telling me I'm still waiting behind 12 cars and still no car rental. No estimate time on when I will receive one. I have the voice message in text form from his voice message. Today 6/21/22 at 9:41AM it's been almost a month since I heard anything about my car or a car rental from ************. I spoke with ***** from the dealership who said **** was on vacation for a week. She did check with the service tech and said my ******* Tucson was getting diagnosed and ***** or **** from the service department would call me back. ***** said I am still on a list for a car rental but no estimate time on when I will get one. It's almost 4pm as I'm writing this on east coast time. I have not heard back from ************. I need answers now please help me as this is not right.

  Business response

  07/08/2022

  The customer is being updated as things progress. 
  
  "This vehicle has an engine issue. ******* is replacing the engine under warranty. Because of our back log, this vehicle was sent to ***** ****** ******* and is currently being repaired. Estimated completion date should be in the next week or two [today is 7/8/2022]. We are trying our best to get this car repaired and back to the customer. "

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March 2022 I spoke to a *************************** in charge over at Boch Nissan about poor customer service after having my used certified car serviced there multiple times with multiple issues. After having the muffler and parts looked at. I was told they would need to be replaced. I called Nissan extended coverage and made sure the parts were covered and was reassured they were. *************************** also acknowledged he got the muffler and parts covered. I have follow up emails with *************************** apologizing about the issues and how he hopes to have everything taken care of very soon nothing has been followed up. It is now June of 2022 and I have followed up every week asking the sales department and the parts department about a muffler and other pieces that Boch Nissan claims is on back order. I have called every week for the past six weeks and have been told the same thing. It looks like its still on back order and we dont have any delivery updates about this item. I have spoke to the sales department and parts department and every time after speaking to them they say they will call me when the parts come in. I would love to get a update as to when I can expect the job to be done.

  Customer response

  06/11/2022

  I have not heard from the business in response to my complaint.

  Business response

  06/17/2022

  (******* Riviera): We speak with him at least once a week, the catalytic converter is still on backorder as mentioned to him. we explained once the part arrives we will contact him to make him aware of the arrival, still no eta from nissan on these parts at this time as explained to him. He hasn't been happy since the first time he created a BBB case, with the issue of exhaust leak.I'm not sure what more we can do if we are speaking weekly and explaining that the parts are still on backorder still with no eta. Would love to get the job done but we cannot if parts are not available. 

  Customer response

  06/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My wife and I visited Boch Nissan of Norwood on or around Wednesday, February 23,2022. We began the process of purchasing a vehicle. We ended up not purchasing the vehicle. Spoke to them the following day. Never signed purchasing paperwork or Sat with finance individual. They charged $2000 dollars on my credit card. I was informed that it would take up to ***** hours for my credit card to be reimbursed. It has been well over 48 hours. I called my credit card this morning to confirm that I have not been reimbursed. I called Boch Nissan and I was told by a sales manager that he was going to call the corporate office and that he would call me back in **** minutes. I have not received a return call .

  Business response

  03/03/2022

  Information about complaint was sent to the ** of the store. 
  
  He called the complainant and assured him that the full refund would show on his next billing statement. I confirmed this with the ** on March 3, 2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩