Complaints

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I BOUGHT A VEHICLE FROM ******S BACK IN DECEMBER OF LAST YEAR. I HAVE HAD A NUMBER OF ISSUES WITH IT EVER SINCE I GOT IT (I'VE TAKEN IT BACK THERE AT LEAST 5 TIMES IF NOT MORE TO BE FIXED), THOUGH MOST (NOT ALL) OF THE ISSUES HAVE BEEN TAKEN CARE OF. I COULDN'T EVEN GET AN INSPECTION STICKER ON IT FOR ALMOST 90 DAYS FOR STARTERS. MOST RECENTLY, I BROUGHT IT IN BECAUSE THE CAR FOR MONTHS NOW HAS BEEN SHAKING PROFUSELY AND SHUTTING OFF. IT DOES IT MULTIPLE TIMES EVERY SINGLE DAY, I HAVE WITNESSES/TEXT MESSAGES AND VIDEOS TO PROVE THIS. WE BROUGHT IT IN TO ******S FOR THEM TO TAKE CARE OF IT AND WAS TOLD BY THEM THAT THERE WAS NO LIGHTS ON THE DASHBOARD SO THERE WAS NO WAY FOR THEM TO DIAGNOSE THE ISSUE AND THAT "IT DIDN'T HAPPEN TO THEM" WHEN WE BROUGHT IT THERE, SO THEY JUST GAVE IT BACK WITH THE SAME ISSUES PERTAINING. EVERY. SINGLE. DAY. I ADDRESSED THE LADY IN THE OFFICE ABOUT IT AND SHE SAID THEY COULD GET ME INTO SOMETHING ELSE.. THOUGH I WOULD HAVE TO START A BRAND NEW LOAN AND THAT NOT A DOLLAR THAT I APPLIED TO THE VEHICLE THEY SOLD ME WOULD BE APPLIED TO THE NEW VEHICLE. WELL I AM NOT STARTING A BRAND NEW LOAN AND ESSENTIALLY THROWING ALL THE MONEY AWAY THAT WE PUT INTO THIS VEHICLE WHEN I FEEL AS THOUGH THE THING IS A LEMON TO BEGIN WITH. NOTHING BUT ISSUES. I HAVE HAD BETTER LUCK BUYING A CAR FROM THE SIDE OF THE ROAD.

  Business response

  06/04/2022

  <*>The *********** *ought a car from us 12/14/2021.&nbs*; I have 3 re*air invoices of work done on their car; 1/26/222 we replaced Front Rotors, 1/27/22 we re*laced Left Front Wheel Bearing and Right Lower Arm Control.; On 3/10/22 Re*laced Right Front Wheel Hub and Replace Wheel Speed Sensor.; We paid for all the repairs.; We also took the car and the owner ***** Farrar and the Auto Body Manager ******* ******* both took her car to see about it shutting off while driving; They did not experience that. plus as she said no lights were on. ***** and her husband set u* a time with me on May 12th to come look at a different car as they felt this one was unsafe for their daughter to drive. They never showed up or called to cancel. On May 18th ***** came in to make a payment on her car; She started complaining to the office girl about the car.; ***** was in the building and ***** offered to have ***** come talk to her; She refused. Then ***** asked if she should call me to come in and talk to her.I live one mile away and could be there in 2 minutes. She said no she didn't have the time. On May 19th ***** called me back finally to set u* another time to come and look at cars on May 24th.&nbs*; She asked if they would have to *ay a deposit on the new car. I told her no we would forgo the deposit. ***** and her daughter ******* came on the 24th. ***** said she wisher her husband was with her to test drive the car. She asked if all her payments on the 1st car would transfer over to the new car. At that time she had the car for 23 weeks. Including the deposit she has paid $3370.00.It comes to $146.53 a week. I told her we could not transfer that to the new car as you couldn't rent a car for that. She then said she had some *hone calls to make. ***** then left in one car and ******** got in the car they deem is unsafe and drove away. They have not contacted me since. I am happy to work with them to get them in a new car, but it will not be for free. We would also take the car back if they do not want the car and release them from the contract. Office Manager

  Business response

  06/04/2022

  The *********'s bought a car from us 12/14/2021.  I have 3 repair invoices of work done on their car.  1/26/222 we replaced Front Rotors, 1/27/22 we replaced Left Front Wheel Bearing and Right Lower Arm Control.  On 3/10/22 Replaced Right Front Wheel Hub and Replace Wheel Speed Sensor.  We paid for all the repairs.  We also took the car and the owner ***** ****** and the Auto Body Manager ******* ******* both took her car to see about it shutting off while driving.  They did not experience that.  Plus as she said no lights were on. ***** and her husband set up a time with me on May 12th to come look at a different car as they felt this one was unsafe for their daughter to drive.  They never showed up or called to cancel.  On May 18th ***** came in to make a payment on her car.  She started complaining to the office girl about the car.  ***** was in the building and ***** offered to have ***** come talk to her.  She refused.  Then ***** asked if she should call me to come in and talk to her.  I live one mile away and could be there in 2 minutes.  She said no she didn't have the time.  On May 19th ***** called me back finally to set up another time to come and look at cars on May 24th.  She asked if they would have to pay a deposit on the new car. I told her no we would forgo the deposit.  ***** and her daughter ******* came on the 24th.  ***** said she wisher her husband was with her to test drive the car.  She asked if all her payments on the 1st car would transfer over to the new car.  At that time she had the car for 23 weeks.  Including the deposit she has paid $3370.00.  It comes to $146.53 a week.  I told her we could not transfer that to the new car as you couldn't rent a car for that price.   She then said she had some phone calls to make.  ***** then left in one car and ******** got in the car they deem is unsafe and drove away.  They have not contacted me since.  I am happy to work with them to get them in a new car, but it will not be for free.  We would also take the car back if they do not want the car and release them from the contract.

  ***** *****

  Office Manager

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