We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Senior Services

          Caring Transitions of Berkshires & Hudson Valley

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Senior Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/14/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            ******************* is a franchisee (#***) of Caring Transitions. She provides a service to help people liquidate personal property. She conducted an estate sale at my home located at *********************************************************.It was agreed that she would deduct no more than 3% for credit card charges from the proceeds of the sale. I received statement deducting $539.04 for credit card charges. When I questioned the charges and asked to see these charges she said that the $539.04 was her " total charges for all her clients that month and "it would not be possible break your " charges. Later she sent me an email stating that my sales totaled $17,968 which accounted for the $539.04 deduction. I don't think she is being truthful and came up with a number to match the charge. I think I am being over charged and am entitled to see the actual statement.

            Business response

            10/11/2022

            This is the first email I have received  from BBB regarding this complaint.

            Our contract allowed me to deduct 3% as the processing fee for credit card sales at his estate sale.  My monthly statement for July includes all the sales I processed by credit card for the month of July. I had 7 clients. The month of July so sharing my cc processing statement would not be relevant.  Instead,  I shared with the client screen shots of the sales processed by credit card on the days of his sale that correlate with the credit card fees he agreed to reimburse us for (3% of sales by credit card)  so I don't know what else to do to satisfy him.  I charged him $539.04 which is 3% of items purchased by credit card sales $17,968.  I sent him screen shots of my cc processing service to substantiate the sales.  My monthly credit card processing statement for July will not illuminate him as it includes (of course) his sale, and all the sales for  the 7 clients I served that month.  The credit card fees for my company for the month of July are much larger than the $539.04 I charged him.   This is harassment plain and simple.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          180 Elm St Ste I # 134

          Pittsfield, MA 01201-6500

          Visit Website
          (413) 429-4288

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.